1. Louis Ferreira | Last Update: 13-Jun-16
Summary
Having a broad range of experience as General Manager for a large hardware store and 5 years in the Information Technology
industry, I am confident to take on any challenge. As a fast learner and statistic driven individual, I pride myself in being hands on
to achieve fast, effective results. I strive to simplify processes to make sure they are done with the utmost accuracy and
efficiency.
Work Experience
General Manager August 2012 - Present
Ultimate Warehouse (Pvt) Ltd
Ultimate Warehouse is a retailer of around 11500 line items in the range of hardware, stationery, outdoor living, animal health,
implements and chemicals. I was employed as a Stock Controller and my duties included:
• Rotational stocktake
• Planning annual stocktake
• Resolving stock queries
• Investigating shortages
• Shelf maintenance and cleanliness
Promoted to General Manager in January 2013 where some of my responsibilities were:
• Customer and Supplier relations
• Advertising & Marketing
• Public Profile creation and management
• Retail and Accounting software implementation and maintenance
• Business stationery design and printing
• Cashup and float issuing
• Banking
• Employee management
• General Maintenance
• Security system implementation and maintenance
• Systems Administration
• Website design & management
• CRM implementation & management
Public Officer January 2012 - August 2012
Louis Ferreira T/A Mr. FIX IT
Mr. FIX IT is a Handyman Business started by myself as a Sole Trader.
Some of my work included:
• Contract IT work & Consultation
• Google Sketchup Design
• Household Electrical Equipment Installation & Maintenance
• Household Generator Repairs & Installations
• Welding
• Plumbing
• Building
• Painting
Marondera, Zimbabwe
+263 773 016 339
louisfzim@gmail.com
linkedin.com/in/louisfzim
louisfzim.wix.com/dutchypics

2. Louis Ferreira | Last Update: 13-Jun-16
Support Manager April 2009 - February 2012
OPEN-IT (Pvt) Ltd
Open-IT is a Computer company offering Internet & Network Solutions, Email, Hardware & Software sales & support.
I was hired as a Support Manager with some of the following responsibilities:
• Windows Server Installations
• Elastix VoIP Server Installations
• Helpdesk & Remote Support
• Customer Relations
• VSat Installations
• Stock Imports
• Invoicing & Quoting
• Advanced Wireless Networking
• Hotspot Installations
• Consultation
• Mail Server Installations
Support Technician February 2007 - March 2009
Frampol Africa (Pvt) Ltd
Frampol is a company that provides Internet, Email, Web Design, Sales & hardware support.
Some of my responsibilities were:
• Internet Backbone Installation and Management
• Mail Server Installation & Maintenance
• Client Bridge Installations
• Server & Server Room Maintenance
• Client Computer Repairs
• Data Recovery
• Helpdesk & Remote Support
• Customer Relations
• Sales of Hardware & Software (including Installation)
• Junior Staff Training and Management
Temporary Warehouse Manager September 2006 - October 2006
Christian Education Trust (CET)
CET is the headquarters for Accelerated Christian Education Trust in Zimbabwe. I worked here for 6 weeks while the Warehouse
Manager was away on leave.
Responsibilities were:
• Customer service
• Preparing orders
• Stock take
• Placing orders
• Banking
• Receiving & receipting payments
Education
A-Level 1993 - 2006
Accelerated Christian Education
Mathematics (Grade: A)
English (Grade: B)
Science (Grade: C)
Social Studies (Grade: B)

3. Louis Ferreira | Last Update: 13-Jun-16
O-Level
Accelerated Christian Education
Mathematics (Grade: A) English
(Grade: A)
Science (Grade: A)
Social Studies (Grade: A)
Options: (Grade: A)
Business Math’s
Typing
Auto Mechanics
Customer Care & Service
Jakin
This programme is designed for ordinary people who want:
- Extra-ordinary levels of customer care
- Profitable long-term customer relationships
- Achieve company and personal goals
- Attain sales targets
Mikrotik Certified Routing Engineer (MTCRE)
Miro Distribution
Balanced for Success
KUZIVA
Carrier guidance
Training Certificate
2012-2012
November 2011 - November 2013
October 2006 - November 2006
December 2005 - December 2010
Accelerated Education Trust Ministries (Africa and Scandinavia)
License Number: 0281.0512.BF.IT.ZIM
Languages
English (Professional working proficiency)
Afrikaans (Professional working proficiency)

4. Louis Ferreira | Last Update: 13-Jun-16
Skills
Information Technology
Customer Relations
Project Management
Staff Management
Negotiation
Marketing
Values & Interests
Family & Friends. I believe that family and friends are a gift and you can never spend too much time with them. I am
reliable, hardworking & a fast learner. I am willing to try and do anything if I am going to learn from it.
Hobbies, Activities, & Interests
Fishing
Photography
Mechanics
Technology
Volunteer Work
Animal Welfare Marondera is a community project to help prevent animal abuse and educate the community on
proper animal care. We work together with ZNSPCA and VAWS to make sure that animal rights are enforced. This a non-
profit operation and anyone working with us has very kindly volunteered their time to help this great cause.
I set up a website that allows the public to submit reports directly to the authorities as well as set up and manage the
Facebook page. I am also part of a group of witness' should ZNSPCA require a witness on site.
awmarondera.wix.com/awfm
www.facebook.com/AnimalWelfareMarondera
Rifa Conservation Education Camp is a Zimbabwean Registered Welfare Education Organization that provides a unique
wildlife conservation and environmental education program to Zimbabwean school children.
I created and manage their website
www.rifaconservation.org
Full references are available on request.