Job Description

1. Technical Support Specialist
Web Hosting Canada (WHC) is seeking an experienced and skilled communicator that loves to help
people. You’d be joining our growing and dynamic Tunis team to help deliver an outstanding
customer experience to Canadian & international clients in both French and English.
Who is Web Hosting Canada?
Web Hosting Canada (WHC) is a privately owned, Canadian technology and IT infrastructure
company based in Montreal, Quebec. We’re a team of passionate web professionals providing
Canadian businesses with the means to succeed online.
Since 2003, WHC has set the highest standard for service reliability and security and is now trusted
by tens of thousands of clients throughout Canada and abroad. It is among the fastest-growing web
service providers in Canada.
Roles & Responsibilities:
• Provide Technical & Commercial Support via Phone, Email, and Live Chat to a primarily
Canadian client base
• In conjunction with your team leads and L2 support, troubleshoot technical issues and
resolve, report or document problems before they turn into larger incidents.
• Contribute to written procedures, processes, and articles both on our internal Wiki as well as
our customers' Knowledgebase
We are currently looking for a unique individual -- someone who:
• Has license: bac+ 3 (Computer Science)
• Has at least 1 year of experience working in technical support or customer service center
• Is fluent in both French & English (spoken and written)
• Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays
• Has strong analytical skills with the ability to quickly identify the root cause of a problem
• Excellent interpersonal and customer care skills
Useful but not mandatory:
• Familiarity with Web Hosting concepts and Website management.
• Knowledge of HTML, PHP, and CSS
• Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols
• Experience with Web & Cloud technologies
• A comfort level with Linux OS is a huge plus
Perks of working at WHC:
• Work with the latest tools and technologies alongside seasoned veterans in the industry
• Complete training and onboarding for all new employees
• Transportation provided for late and night shift staff
• Multiple performance bonuses to reward good performances
• We help you stay fit by refunding 50% of your gym membership
• Social Committee and team-building events outside the office
• Social rooms with a Playstation to have fun together
• Coffee is on us every day!
To Apply:
Do you have what it takes and are you ready to take your career to the next level? Send us your CV
and cover letter. For best results, also include a brief 1-minute video of yourself telling us why you
want to work here!
Send your Application to : emploi@whc.ca / salwa@whc.ca
Deadline : 14 March 2020