1. LOGAN FULLER
1400 Grape St.
Denver, CO 80220
(303)–909–0087 lgnfuller@gmail.com (Personal)
(303)–602–9939 logan.fuller@dhha.org (Work)
OBJECTIVE
Advancing my career as an IT professional in the eHS department of Denver Health.
EDUCATION
Metropolitan State University of Denver, Denver, CO
Bachelor of Arts & Letters, Psychology, Minor in Computer Information Systems, 2014
GPA: 3.3
COURSEWORK
• Structured Problem Solving for
Information Systems
• Telecommunications &
Networking
• Network Installation &
Administration
• Database Management
Systems
• Advanced Computer
Applications for Business
• Web Site Administration
• Business Web Page
Development
• Analysis of Hardware, Software
& User Interfaces for
Micro-Computer Platforms
• An additional 90 credit hours of
Psychology and elective
coursework
TECHNICAL KNOWLEDGE
Hardware: Operating Systems/Software: Network Technologies:
• Desktop PC’s, Laptop PC’s,
Mice, Keyboards, Monitors,
Thin-Client devices (Aventura
and Sunray), Medication
Scanners, Signature Pads,
Printers, Cisco Phone’s (7925,
7942, 7962), Pagers, network
wall ports, Time Clocking
Devices
• Windows 7, 8, and 10, Server
2012, Unix
• McAfee, Sharepoint, MS Office
Suite, Cisco management
software
• Troubleshooting and
maintenance for a variety of
medical software (Lifelink
Clinicals, Lifelink Scheduling,
EDM, LCR, Invision, MAK)
• Account management (creation,
modification and deletion) for a
variety of applications. Also
managed permissions and
access via Active Directory.
• Network Design and
Infrastructure, Installation,
Administration, TCP/IP,
patching ports and
troubleshooting malfunctioning
ports.
• Permission
management/troubleshooting of
network/shared drives.
EXPERIENCE
Denver Health Help Desk Denver, CO March 2014 – Present
IT Specialist I (March 2014 – November 2014)
IT Specialist II (November 2014 – February 2015)
IT Specialist III (February 2015 – Present)
Tasks
 Training new Tier I, II, and III employee’s

2.  Assisting and supporting Tier I and II employee’s
 Completing and routing customer requests via the eMAC system (Software installation, phone and pager builds,
account creation, folder permissions, hardware move/installation, desktop and laptop builds, wall port enabling,
etc.)
 Assisting with the configuration, implementation, and deployment of a new ticketing system (Cherwell)
 Providing world class customer service at all times
 Quality assurance monitoring for incident creation, incident routing, call content, and troubleshooting methods
 Running daily/weekly reports
 Addressing and rectifying issues with the Tier I and II staff that are under my supervision
 Documenting, troubleshooting, and resolving all issues that are handled by the Help Desk
 Ensuring that all Knowledge Base and Wiki documentation is up to date and accurate
 Maintaining first call/contact resolution targets
Decadence Music Festival
Production Assistant for Team EZ Entertainment Crew December 30th and 31st 2015
Tasks
 Managing and coordinating performers
 Assisting performers before and after going on stage
 Ushering performers throughout the crowd during downtime
Under the Umbrella Cafe & Bakery Denver, CO July 2011 – March 2014
Server, Barista, and Food Prep
Tasks
• Opening and closing duties
• Working the register
• Preparing coffee drinks, serving customers, and prepping food
• Providing excellent customer service at all times
Wells Fargo Aurora, CO July 2013 - October 2013
Bank Teller
Tasks
• Provided excellent customer service in a timely fashion at an extremely busy location
• Processed a variety of transactions
• Handled a cash drawer with high amounts of cash
ACTIVITIES, AWARDS, AND CERTIFICATIONS
• Teacher's Assistant for a Positive Psychology course at Metropolitan State University of Denver.
• Member of the Speech and Debate team for three years at Cherry Creek High School
• CompTIA A+ Certified
REFERENCES (EXTERNAL)
• Dr. Alexis Bachik: Professor at Metropolitan State University of Denver (303)-656-3907
• Raluca Thompson: Manager at Wells Fargo (970)-376-6944
• Jyll Tuggle: Owner of Under the Umbrella (720)-422-7931
REFERENCES (INTERNAL)
 Quinn McGrath: Application Analyst at Denver Health (406)-579-3889
 Michael Keelan: Directory Appointment Center and Medical Interpretation (303)-602-9935
 Daniel Cole: Help Desk Supervisor (303)-602-9945