2. Chatbot Definition
Software that stimulates interaction by imitating human
written or spoken speech:
“By 2020, over 50% of medium to large enterprises will
have deployed product chatbots
Van Baker, research vice president at Gartner
4. Chatbot types
Simple chatbots Smart chatbots
Are based on… pre-written keywords AI
Learn from conversation ❌ ✅
Use prescribed conversations
steps (are strictly limited)
✅ ❌
Recognize user’s free form
input
❌ ✅
Process user’s input despite
the mistakes of all kind
❌ ✅
Can be easily implemented ✅ ❌
5. Chatbot types
🤖 Simple chatbots act according to the pre-defined scenario,
understanding only the keywords their creators used and providing a few
options to choose from. If a user goes beyond, a chatbot frequently can’t
tell more than “Sorry, I don’t understand you” and trigger the conversation
with a real website support representative to help a user.
🤖 AI-powered chatbots are able to recognize a human intent
disregarding the form of the user’s input.
6. Chatbots for business help users:
navigate through a website, online platform, or application;
answer the frequently asked questions;
provide relevant information about a company or a brand;
engross users, making them spend more time on the page;
contribute to a brand’s strategy, developing effective and ongoing
communication with a user.
7. Chatbots: use case
We integrated a chatbot into the project portfolio management tool we’re
currently working on to enhance the user experience.
The chatbot is available on the main pages in an unobtrusive way guiding
a new user through the app functionality. Besides, the dialogue window is
always accessible in the lower-left corner to give answers to users’
additional questions.
Follow the link to check the complete case: http://jellyfish.tech/cases/zenopm/