Construction & Project Management 1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax (713) 863-8522 QUALITY ASSURANCE PROGRAM Mission Statement To succeed collectively by acquiring projects and completing them on time, under budget, and in complete accordance with project plans, specifications, and contract documents, and to the total satisfaction of our clients. Construction & Project Management 1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax (713) 863-8522 The Trevino Group, Inc., leads in its industry by maintaining a highly trained and motivated workforce, utilizing the most advanced technology and sustaining a hyper intensive corporate focus both on fulfilling contractual commitments and creating satisfied clients. We believe that we are meeting our service support philosophy through maintaining a consistent presence in the Texas Medical Center, performing multiple projects for each of our clients, and completing our projects, on time and within budgetary guidelines. We foster educational and collaborative opportunities for our employees, and are proud that our project managers and superintendents have been with our company for several years. The success of our customers and our employees are directly related to the success of The Trevino Group, Inc. The Trevino Group, Inc., encourages “partnering” with their clients. In this way, every component of the construction process is communicated and understood, with a minimal chance for confusion or discord. Although the partnering agreement is not contractual, it is an important component of the quality assurance process. The partnering process consists of key goals, for example, commitment, trust, understanding of expectations, implementation of construction of processes, continuous improvement of those processes and timely communication and responsiveness to everyone involved. Commitment is essential by senior management and all project personnel. In this way, management of the contractor and management of the Owner is involved in maintaining the relationship. The contractor, architect, engineer, and owner must establish grounds for mutual trust. By sharing goals, expectations, strengths, and weaknesses, realistic expectations are established and achieved. When issues arise, they must be resolved as quickly as possible. This also builds a groundwork for lasting relationships. Additionally, the contractor must share these trusts, goals, and expectations with all subcontractors and suppliers. In that way, projects will be consistently delivered safely, quickly, cost-effectively, and in safe manner. Customer expectations are met, and everyone benefits from a quality product. Successful working relationships with suppliers and subcontractors will ensure similar performance on future projects, and result in long-standing relationships with quality f ...

1. Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
QUALITY ASSURANCE
PROGRAM
Mission Statement
To succeed collectively by acquiring projects
and completing them on time,
under budget,
and in complete accordance with project plans,
specifications, and contract documents,
and to the total satisfaction of our clients.

2. Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
The Trevino Group, Inc., leads in its industry by maintaining a
highly trained and
motivated workforce, utilizing the most advanced technology
and sustaining a
hyper intensive corporate focus both on fulfilling contractual
commitments and
creating satisfied clients.
We believe that we are meeting our service support philosophy
through
maintaining a consistent presence in the Texas Medical Center,
performing
multiple projects for each of our clients, and completing our
projects, on time and
within budgetary guidelines. We foster educational and
collaborative
opportunities for our employees, and are proud that our project

3. managers and
superintendents have been with our company for several years.
The success of
our customers and our employees are directly related to the
success of The
Trevino Group, Inc.
The Trevino Group, Inc., encourages “partnering” with their
clients. In this way,
every component of the construction process is communicated
and understood,
with a minimal chance for confusion or discord. Although the
partnering
agreement is not contractual, it is an important component of
the quality assurance
process. The partnering process consists of key goals, for
example, commitment,
trust, understanding of expectations, implementation of
construction of processes,
continuous improvement of those processes and timely
communication and
responsiveness to everyone involved.
Commitment is essential by senior management and all project

4. personnel. In this
way, management of the contractor and management of the
Owner is involved in
maintaining the relationship.
The contractor, architect, engineer, and owner must establish
grounds for mutual
trust. By sharing goals, expectations, strengths, and
weaknesses, realistic
expectations are established and achieved. When issues arise,
they must be
resolved as quickly as possible. This also builds a groundwork
for lasting
relationships.
Additionally, the contractor must share these trusts, goals, and
expectations with
all subcontractors and suppliers. In that way, projects will be
consistently
delivered safely, quickly, cost-effectively, and in safe manner.
Customer
expectations are met, and everyone benefits from a quality
product. Successful
working relationships with suppliers and subcontractors will

5. ensure similar
performance on future projects, and result in long-standing
relationships with
quality firms.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
BIDDING AND CONTRACTING
• Evaluate bidding opportunities that best represent the talents
of the company.
• Obtain company officer approval for ordering plans and
specifications.
• Verify the agreement between Contractor and Owner.
• Verify that any Unit Prices, Allowances, or Alternates that are
referred to in
the Contract Documents also appear on the Bid Proposal Form.

6. • Read the General Conditions and Supplementary Conditions to
ascertain
specific completion times and/or liquidated damages.
• Verify that Bonds are properly requested, if required.
• Verify that Addenda and other modifications to the Contract
are included in
the Bid Proposal.
• Verify that the start of construction is established by Notice to
Proceed or
other written document.
• Ensure that Contract Documents are identified and available.
• Report any errors, inconsistencies, or omissions in drawings
or specifications.
• Ensure required regulator y agency inspections are identified.
• Verify permit information.
• Prepare Invitation to Bid and submit to subcontractor
database. Ensure correct
bid date/time and communicate any special requirements (i.e.,
evening work,

7. noise control, phased schedule, temporary partitions, etc.)
• Prepare computerized bid form. Ensure that all sections listed
in the
specification manual are included.
• As bids are received, ensure that all inclusions are correct.
• Review any exclusions to ensure they are not an important
component of the
work to be performed.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
PRECONSTRUCTION
• Set up project in cost accounting database. Assign phase and
cost codes with
corresponding amounts.
• Carefully study contract documents and drawings.

8. • Assign a superintendent and necessary on-site personnel.
Delegate sufficient
authority to the superintendent.
• Provide subcontractors with construction documents, and
require them to
familiarize themselves with the specifications, general
conditions, and special
conditions.
• Ensure that all subcontractors have completed and submitted
the signed, Master
Subcontract Terms and Conditions.
• Prepare Project Subcontract for each subcontractor. Ensure
that the scope of work
performed under each subcontract is properly distinguished.
• Schedule and conduct a Preconstruction Meeting. Standard
agenda items will
include, but are not limited to:
o Confirm requirements for access to the construction site.
o Ensure that procedures for accounting of Owner-requested
allowances are
established.
o Ensure that submission and acceptance procedures for Owner -
requested

9. alternates are established.
o Ensure that procedures for making changes in the Contract
Documents are
established.
o Ensure that procedures for measuring unit prices are
established.
o Ensure that procedures for submitting applications for
payment are
established.
o Ensure that requirements for breakdown of line items amounts
in the
schedule of values are established.
o Communicate requirements to maintain project safety. Ensure
that any
Owner requirements (i.e., ILSM) are established.
o Confirm requirements for all project meetings.
o Communicate the “chain of command” for the work.
o Ensure a positive work environment.
o Goal to “do it right the first time” and minimize rework.
o Mutual consideration with all construction partners.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
PRECONSTRUCTION

10. (Continued)
• Obtain a complete directory of names, addresses, phone and
fax numbers, e-mail
addresses, etc., of all entities involved in the Work. Obtain
emergency telephone
numbers of owner, architect, engineer, etc. Create a project
directory and
distribute to all affected individuals. Maintain one copy on site.
• Become familiar with Owner’s standards, and provide codes
on-site if required.
Review Owner’s requirements for cutting and patching, hot
work, utility
shutdowns (if required), and Owner’s safety requirements.
• Notify the testing laboratory in advance, in order to permit
timely inspections.
Work requiring continuous inspections should be properly
scheduled to minimize
disruptions.
• Require that subcontractors, vendors, and suppliers
communicate through the
contractor or superintendent.

11. • Provide a schedule of values for various portions of the work,
with breakdowns in
detail, where required by Architect.
• Prepare a progress schedule for the work, including a schedule
of submittals.
Take note of coordination issues, unnecessary stacking of
trades, and
recommendations of the subcontractors.
• Arrange for job trailer, field office supplies, and temporary
utilities, if required.
Coordinate and communicate field offices, sanitation facilities,
temporary ramps,
hoists, access and parking, environmental controls, and signage.
o If various products are to be re-used, identify storage location
for reusable
products. Also, communicate methods for removal and
reinstallation of
reusable products.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
CONSTRUCTION

12. • Maintain a complete set of construction documents on site
(with agency
approvals, if required) including drawings, specifications,
surveys, addenda,
approved shop drawings, product data, change orders, and all
correspondence.
• Verify that permits and approvals are received by all
regulatory agencies, either by
contractor, subcontractor, or Owner.
• Update construction documents to record changes. Ensure that
current schedule is
available on site.
• Prepare a schedule of shop drawings, product data and
samples. Coordinate and
process submission. Maintain proper sequence for timely
progress of the work.
Maintain logs to track progress of shop drawings, submittals,
and other
documentation submitted for approval.
• Process and note substitutions as are allowed. Submit in a
timely sequence so that
the design professional may coordinate color selections and

13. other decisions.
• Ensure that the site is secure, and that there is adequate
lighting to perform work.
• Ensure that climate and temperature is suitable for installation
of construction
work.
• Require, check, and verify that subcontractors, suppliers, or
vendors perform their
work so as to be available in proper sequence. Verify that all
parts, equipment,
tools, and workers are on site before installation, and verify that
products for
installation are new, unless otherwise permitted by contract
documents.
• Periodically observe, inspect, and review the work of
contractor’s employees.
• Periodically observe, inspect, and review the work of
subcontractors and
suppliers. Promptly correct or remove all defective work.
• Ensure that suppliers and subcontractors and properly
protecting their work, and
cleaning the area of work in accordance with contract

14. documents.
• Complete and maintain a daily progress report. Document
subcontractors and
suppliers on site, work completed, interruptions or disruptions,
or any items
needing to be addressed and resolved.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
CONSTRUCTION
(Continued)
• Schedule and hold weekly mandatory progress meetings with
contractor and
subcontractors. Distribute agenda in advance. Ensure accuracy
of scheduled
activities, discuss and communicate the "look ahead” activities,
and coordinate
subcontractors, suppliers, and materials. Document discussion
via “meeting

15. minutes” and distribute to all attendees. Ensure one copy of
minutes is kept on
site.
• Schedule and hold monthly meetings with Owner and
Architect. (More meetings
can be held if required by Owner). Report on the scheduled
progress, review
outstanding requests for information/clarification, and review
change proposals,
construction change directives, and other requirement
documentation.
• Comply with requirements of agencies relating to permits and
agency-required
inspections during the various phases of the work.
• Coordinate mechanical, electrical, and other installation
sequences. Confirm that
inspections have been schedule; accompany inspector. Note any
deficiencies and
immediate communicate corrective action to subcontractor and
Owner.
Determine schedule to reinspect.
• Confirm requirements for construction progress
documentation (i.e., photographs,

16. reports, etc.) in order to process timely and accurate
applications for payment.
• Promptly make approved payments to subcontractors, vendors,
and suppliers in
accordance with contract documents.
• Provide changes to the work only through processes allowed
in the construction
documents.
• Notify the owner, through the architect, in writing concerning
coordination of
owner-furnished equipment, items not-in-contract, etc. Allow
sufficient time for
orderly sequencing and incorporation of these items.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
CLOSE-OUT
• Notify the architect, in writing, when substantial completion is
reached. Complete

17. and submit any AIA documentation related to substantial
completion.
• Prepare a punchlist and request inspection by design
professional.
• If owner has occupied portions of the work prior to substantial
completion, note
all items not the responsibility of the contractor.
• Verify that coordination for utility and service connections
and meters have been
made.
• Arrange for removal of job trailer, temporary sanitation,
dumpsters, and temporary
utilities.
• Promptly submit all record drawings, reports, instructions,
Consent of Sureties,
warranties, O&M manuals, attic stock, and other close-out
requirements of the
construction documents.
• Accurately and promptly submit in writing any delays due to
“Acts of God”,
strikes, weather, or any other disruption in the project
completion outside the
control of the Contractor.

18. • Verify sterilization of plumbing systems and operational tests
of systems and
equipment has been performed and recorded, if required.
Schedule and provide
any training and instructional materials required in accordance
with contract
documents.
• Verify final agency inspections have been completed and a
Certificate of
Occupancy is received.
• Ensure that Owner-furnished equipment and furnishings are
coordinated and
installed.
• Totally complete the punch list work within the time
stipulated after substantial
completion and notify the architect.
• Meet with Owner and Architect to review the following:
o Turn over reports of systems adjustments and balancing;

19. Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
CLOSE-OUT
(Continued)
o Turn over all instruction manuals;
o Transfer insurance coverage;
o Ensure air quality requirements are in place;
o Turn over permanent keys and keying instructions;
o Verify location of extra materials;
o Verify final inspection and Owner acceptance;
o Verify receipt of final application for payment (retai nage);
o Verify all records, files, reports, and inspections are in order
and
transferred to Owner;
o Verify that preventive maintenance requirements are in place
for warranty
period;
o Verify equipment start-up procedures.
Construction & Project Management
1616 W. 22nd St. Houston, Texas 77008 (713) 863-8333 fax
(713) 863-8522
EVALUATION

20. The following self-evaluation is conducted at all levels of the
organization and relates to
the construction project as a whole:
• Company officers are actively and personally involved in
setting goals.
• All levels of management participated in the management of
the project.
• The company evaluated the leadership effectiveness.
• The database provided accurate and timely information on the
project costs and
finances.
• Information related to improvement was gathered and
implemented.
• The planning process was shared within everyone involved in
the project. Any
needed improvements were made.
• The company was aware of the customer’s needs and
expectations prior to

21. construction.
• Quality expectations were communicated to subcontractors
and suppliers. Quality
was monitored and improvements were furnished.
• There were no “red tags,” safety citations, or accidents dur ing
the course of the
work.
• Project was delivered on time, with minimal extensions due to
unknown
conditions.
• Minimal punch list activity indicating minimal rework by
contractor and
subcontractors.
• Owner, architect, and engineer indicated satisfaction with the
project.
• Close out documentation acceptable with no corrections
indicated or required.
• Systems and operational training conducted with no retraining
necessary.
• Minimal work during warranty period.

22. Quality Control & Quality Assurance
1.1 Description of Houston Strong Construction Quality Control
Program. Methods Used to Ensure Quality Control during
construction phase of a project.
The goal of our quality control program is to provide the Owner
with a finished project that is in conformance with the contract
documents, that is on time, and that is within the budget.
Quality control begins in the preconstruction phase and
continues through final close-out. Preconstruction meetings
will be held with all suppliers and subcontractors to verify their
scope of work and the project’s schedule. If any questions
arise, they will be directed to the design team for resolution.
During construction, we will have systems in place to review
shop drawings, inspect materials delivered to the site, inspect
workmanship of subcontractors, and ensure safety and infection
control is practiced in accordance with the Owner’s
expectations. Our goal is for zero defects and a minimal punch
list, and we are committed to providing you with a successful
project.
1.2 Description of how quality control team will measure the
quality of construction and commissioning performed by trade
Subcontractors as required by Owner Specifications and General
Conditions, and how we will address non-conforming work.
Houston Strong Construction works with the selected
subcontractors throughout the estimating process to make sure
that all HTHSCSA requirements for Testing and Commissioning
are included in their original estimations. The commissioning
agent will consult throughout the preconstruction and
construction process including but not limited to submittal

23. review, completed work inspection, pre functional and
functional testing and final commissioning. All subcontractors
that fail to perform work in accordance with the specifications
of UTHSCSA will be subject to the terms of the Houston Strong
Construction Master contract which includes correction of work
preformed, liquidated damages if applicable, and responsibility
to cover the cost to complete work by another subcontractor if
applicable.
Quality Control & Quality Assurance
1.3 Description of how Houston Strong Construction will
measure the quality of service provided to the owner for the
construction of the Galaxy II Webster Office Building.
Quality of service is measured through complete conformance to
the project plans and specifications, total satisfaction of the
Owner, minimal punch list activity, minimal warranty work, and
the ability to perform repeated projects for the Owner.
Additionally, Houston Strong Construction requests its clients
to complete a Customer Satisfaction Survey at the conclusion of
the project, and any opportunities for improvement listed on the
Surveys are reviewed, communicated and implemented.
In accordance with Houston Strong Construction Master
Contract, all subcontractors are required to provide the
appropriate warranty for their scope of work in the project.
At the conclusion of the project, the Warranty Manual provides
a contact list of individuals representing Houston Strong
Construction, as well as every supplier or subcontractor who
worked on the project.
Upon receipt of a warranty request from the Owner, Houston
Strong Construction notifies the responsible subcontractor.
Houston Strong Construction also notifies the subcontractor of
the timeline for completion of the warranty item. Follow -ups
are done with the Owner to ensure the work was corrected to
their satisfaction.
Prior to the expiration of the warranty, Houston Strong
Construction contacts the Owner to conduct a warranty walk
through ensuring that there are no outstanding warranty issues,

24. and that all warranty work identified at the walkthrough is
completed.
Quality Control & Quality Assurance
1.4 Quality Control (QC)
Project Manager (PM)
The Project Manager is responsible for the planning,
coordination and controlling of a project from beginning to end.
Also will meet the projects necessities and ensure that each
project is finished on time and meets quality standards.
· Shop Standards
· Production Inspections
· Factory Acceptance Testing
· Delivery Receipt Inspections
· Field Progress Inspections
· Materials Testing
Quality Manager (QM)
Quality Managers guarantee that the project creates a set of
deliverables, which achieve a specified level of qual ity as
agreed upon with the client. Quality Manager will work
diligently with architects and other consultants to provide an
updated issues list to document faulty work.
· Implementing Quality Control techniques to control the
quality of the deliverables essentially produced by the project.
· Identifying quality deviations and improvement actions for
implementation.
· Recording the level of quality achieved.
· Reporting the quality status to the Project Manager.
Quality Reviewer (QR)
The Quality Reviewer distinguishes the level of quality
associated with the deliverables created.
· Examining the quality of deliverables produced and
management processes undertaken.
· Exposing to the Quality Manager the level of quality achieved.
Identify Quality Targets

25. Quality targets should be measurable, meet product requests,
and decided by the client.
3
Project: Grassroots Gas Plant
Follow this instruction to create Project Quality Plan in a
scenario of Grassroots Gas Plant.
Site Specific Quality Control Process
Quality Control versus Quality Assurance
Quality Control draws from the materials and engineering
design classes (Methods & Materials Classes)
Quality Assurance documents those inspections – some sample
forms would be appropriate – perhaps included in a
supplementary section
Opening Statement: Construction and Testing shall confirm to
the contract documents. Respond to each one of the
requirements stated in those documents. “Good Practice” and
“Code Compliance” are the minimum standards.
File and Compaction:
1. How is the company going to monitor any fill/compaction
that is to be performed?
2. Is there any lime stabilization required?

26. 3. Subgrade Preparation?
Concrete Testing:
1. Sump Test – What are the requirements and how to
document?
2. Compression Cylinder Tests – Requirements and
Documentations
3. Who is going to be doing these tests?
What is the company going to do with a Concrete Truck where
the concrete fails the Sump Test? Details: Typically the
company should meet with the concrete supplier, outlining
requirements, obtaining pricing for the estimate and developing
a relationship with this very important vendor.
Obtain a “Design Mix” from the Concrete supplier for submittal
and approval by the Quality Assurance Manager.
Before ordering concrete, impress on the dispatcher the
importance of the concrete meeting the requirements of the
approved design mix, especially with regard to the sump. And
tell them in no uncertain terms that if the sump does not pass
within the acceptable range, the truck will be returned to the
batch plant.
For any trucks that fail, record the license plate number of the
truck and confirm it does not show back up at the site. The
company’s daily log must record the approximate location of
every truckload of concrete – perhaps marked-up on an extra
copy of the drawing. Most clients also require the company to
notify them of any such issues, which could lead to the black
balling of certain Concrete.
Lastly, in most jurisdictions the local government will require a
Municipal Inspector to inspect the reinforcing before the
concrete pour and then witness the actual pour. The important
point here is; know the rules and the laws that apply to the

27. specific location the company will be executing work.
Structural Steel
What test requirements are required for the steel work? Steel is
normally stamped with the specific specification, as defined
during detail engineering and it is important that construction
be aware of this specification and confirms the actual steel
received is in compliance with this requirement.
Piping
What test requirements might exist for piping and/or welding,
such as X-ray of welds?
Electrical/Instrumentation
Testing of systems before commissioning and start-up.
General
Will any other testing and quality assurance documentation be
required?
EXTRA INFORMATION:
2.1 Quality
2.1.1 Contractor shall provide quality control and assurance for
all aspects of Construction and Procurement. Owner reviews
are intended to ensure the established requirements are met.
2.1.2 All proposed deviations from requirements contained in
Contractor Engineering Standards, must be documented and
processed in accordance with Contractor’s deviation process.
2.1.3 All requests for clarification, information, concession, or
exception to Owner’s quality requirements shall be submitted by
Contractor, in writing, to the Owner’s Project Quality
Assurance Representative.
Contractor shall follow quality documentation and custody
transfer procedures as specified at the Kick-off meeting