1. Liberty Lally
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4737 Lyell Road  Spencerport, NY 14559 llally@paychex.com H(585)349-1436  W(585)336-7600 x68713
Business Related Experience
• Outstanding interpersonal and
communication skills
• Ability to identify and solve problems
efficiently and effectively
• Able to adequately adjust and reprioritize
workload during demanding times
• Taxpay product knowledge and expertise
• Break-it mentality and a can-do attitude
• Intense focus on accuracy and timeliness
• Passionate seeker of information and
knowledge
• Big picture approach with great attention to
detail
• Positive, professional image
• Team oriented
Work History – Paychex Inc, West Henrietta, NY 2001-present
SR Associate, Operational Risk Representative II October 2005-present
• Responsible for researching and resolving tax issues and reviewing additional notice submissions from
the field and client
• Negotiate with tax agencies in regards to penalty abatement and appeal requests
• Responsible for establishing rapport with tax agency contacts and acting as a liaison for Paychex and
our clients
• Created Access Databases for Agency-specific regulations and procedures as well as the ExpenseWire
product used by the Risk Quality Control group
• SharePoint Team Site Delegated Administrator
• Participate in multiple focus groups and special projects to help streamline PAC procedures
• Extensive tax payment system and Taxpay product expertise
• Host shadow sessions for outside department representatives including BMIT (Branch Manager in
Training)
• Help to maintain the PAC Department 95% abatement rate
• Updated and created procedures and training modules for PAC
Administration, Operational Risk Specialist II June 2004-October 2005
• Responsible for penalty notice input and distribution
• Processed incoming mail and mail distribution
• Placed accounts on hold with the IRS
• Processed and input Taxpay late payment requests
• Responded to PAC_Group email submissions
• Processed Proof of payment and filing submission requests in order to provide to the
Federal/State/Local tax agencies for penalty resolution.
Administration, HRS Specialist I/II October 2003-June 2004
• Responsible for penalty notice input and distribution
• Processed incoming mail and mail distribution
• Placed accounts on hold with the IRS
Taxpay, HRS Specialist I October 2001-October 2003
• Responsible for processing and cleaning up errors associated with Taxpay New Load Clients
• Processed and mailed daily late payments
• Corrected client Federal ID Number discrepancies with the IRS
Education
• B.S. in Business Administration-Marketing, May 2001
St. Bonaventure University

2. • High School Diploma, June 1997
Our Lady of Mercy High School, Rochester, NY