1. leslie e. highsmith
Allstate Insurance
Claims Service Specialist May 2012-present
File claims for customers
Provide customer service and maintain business relationships
Follow up on filed claims and with customers to ensure customer satisfaction
Complete basic clerical duties including e-mailing, faxing, and answering phones
OfficeMax
Customer Service Representative June 2008-September 2009
Print Center Associate September 2009-April 2012
Finalized projects, including printing and auxiliary finishing tasks
Ran registers and handled money
Provided customer service and responded to inquires
Worked in both team-based and individual environments
RDD Field Services
Research Associate April 2008-July 2008
Gathered consumer opinions
Worked toward and met consumer satisfaction goals
Aprendamos Intervention Team
Administrative Assistant September 2007-April 2008
Instituted and maintained a filing system
Checked e-mails and helped staff with organization
experience
New Mexico State University
Associate Degree - General Studies May 2011
Mayfield High School
Diploma May 2008
Literary Magazine, Editor-in-Chief
Art Society, President
Theatre, Vice President
National Honor Society, Member
Outstanding Senior Award, Recipient
education
skills
e-mail: leslie.erin@ymail.com cell: 575.650.1756
2723 scenic circle, las cruces, new mexico 88011
references available upon request.
Adobe Creative Suites
Microsoft Office
Apple iWorks
General Computer Skills (Mac and PC)
Ability to work, troubleshoot, and repair various copiers, scanners, and fax machines
Familiarity with multi-line phone systems
Knowledge of insurance regulations