1. 2015
CURRICULUMVITAE
LESLEY FRANCOIS RAYNERS

2. Personal Information
Full Names : LesleyFrancoisRayners
Date Of Birth : 22 August1983
ID Number : 8308225139087
Gender : Male
Nationality : SouthAfrican
Driver’sLicense : Yes (Code 08)
Address : 280 5th
Avenue
Eikendal,Kraaifontein,7570
WesternCape,SouthAfrica
Contact Numbers : Mobile : 084 496 2177
083 216 7715
Home : 021 932 6065
021 987 3634
Dependants : 2
Marital Status : Married
Developed Abilities and Interpersonal Skills
The followingare some of myqualitiesthatIpossess:
 I am a verymeticulous,tenaciousandanalytical person.
 Appliesaresourceful approach toworkbyusingtime managementskills.
 Extremelyself-motivated,enthusiasticanddedicatedtothe taskat hand.
 Excellentcommunicationandinterpersonalskills,abletoliaise atvariouslevels.
 Able toworkindependentlywithinitiative andcreativity,aswellaspartof a team.
 Abilitytomanage userexpectationsandensuringahighlevelof service isdelivered.
Academic Qualifications
School Attended : RavensmeadHighSchool
SubjectsPassed : English
Afrikaans
Mathematics
Accounting
Economics
BusinessEconomics
Year Obtained : 2001

3. Career Specific Training
National Certificate - InformationTechnology- Technical Support [NQFLevel 4]
Torque-IT : 2009
Subjects : Life skills
Fundamentals
A+ Hardware
A+ Software
N+
Novell Internship
Torque-IT : 2010 to 2011
Subjects : Life Skills
Fundamentals
A+ Hardware
A+ Software
N+
LI 3101 – SUSE Linux Enterprise 11 Fundamentals
LI 3102 – SUSE Linux Enterprise 11 Administration
LI 3086 – SUSE Linux Enterprise Desktop10Administ
ration
CLA Exam : November2010
Novell Internship
Torque-IT : 2011
Subjects : LI 3103 – SUSE Linux Enterprise Server11
AdvancedAdministration
CLP Exam : September2011
Microsofte-learning12-27Feb 2015 : * 70451 DesigningforOffice 365Infrastructure (1 of 7) - The Deplo
ymentChallenge(16February2015)
* 70456 DesigningforOffice 365 Infrastructure (6of 7) - Additional Enhance
ments (16 February2015)
* Clinic6900 IntroductiontoExchange Server2010
* Course 5447 What's New inMicrosoft Office Outlook2007
* Course 5465 GettingStartedwithWindowsSharePointServices3.0
* Course 5466 Creatingand ManagingWindowsSharePointServices3.0Site
* Course 5467 Team CollaborationwithWindowsSharePointServices3.0
* Course 5468 Using WindowsSharePointServices3.0withMicrosoft2007
Office SystemApplications
* Course 6305 WorkflowsinMicrosoftSharePointDesigner2007
* Course 6321 ConfiguringaVirtual Environment
* Course 6859 ConfiguringTerminal ServicesCore Functionality
* Course 6862 ConfiguringTerminal ServicesRemoteAppandEasyPrint
* Course 10011 InstallingandConfiguringWindows®Essential BusinessServ
er 2008
* Course 10068 InstallingMicrosoftSystemCenterVirtual Machine Manager
2008
* Course 10355 TakingContentOfflineUsingMicrosoftSharePointWorkspa
ce 2010
* Course 10373 CreatingBusinessIntelligenceSolutionsinMicrosoftShareP
oint2010
* Course 10374 ManagingContentand ProcessesinMicrosoftSharePoint20
10 (13 February2015)

4. * Course 10377 ConnectingtoPeople andResourceswithMySitesinMicros
oftSharePoint2010
* Course 10918 CommunicatingandCollaboratingwithMicrosoftOffice 365
* Course 10929 Sharingand WorkingwithTeamsUsingMicrosoftOffice 365
* GettingStartedwithOffice 365 forIT Pros
* MicrosoftOffice OnlineEssentials
* MicrosoftOffice WebAppsEssentials
* Office 365 EssentialsforInformationWorkers
* MicrosoftLync 2013 Essentials
* MicrosoftDynamicsNAV 2009: Installationand Configuration – Requireme
nts
* MicrosoftDynamicsNAV 2009: InstallationandConfiguration - Database S
erver
CASP– CompTIAAdvanced Security Practitioner : 8-12 August 2016 ExamPending
SelfStudyingMCSE : July 2016
PendingExams to complete : NE-10747
NE-20687
NE-20410
NE-20411
NE-20412
SelfStudying : Comptia Security+ June 2016
Career History
September2015 to Present (Permanent)
Torque Technical Training (Torque IT)
Technical Assistant
Key Performance Areas:
 EnsuringStudiosAre PreppedforTrainingRangingfromMicrosofttoCisco
 Ensure that environmentare alwaysreadyfortrainingona dailybasis.
 AssetManagementof all Staff andStudioElectronicStock
 Maintainingof Courseware Serversandcreationof ImagesforMS Deployments
 ConfiguringandMaintainingCISCOCall ManagerServer+Backups
 Buildingandsetupof CISCOVC(VideoConferencing)forSX20 devices
 MaintainingProxyServeralongwithADServerRoles
 Procuringof AssetsNeededforStudiosasRequirementschangesoccur
 Hardware maintenance onall AssetsincludingPrinters (Canon&Brother)
 NetworkPatchingandMappingto ensure swiftTroubleshootingandRepairs
 Staff Supporton all software andapplicationsusedaswell as Hardware Support
 LinkbetweenHeadOffice andCape Townbranchon all Technical RelatedIssuesect.

5. February2015 to August2015 (Permanent)
ComputaCenterSa (Royal Mail GroupUK)
Junior 1st
Line Analyst
Key Performance Areas:
 Logging& assigningtaskstothe appropriate supportcenters&supportstaff;
 Remote PCmanagementwithVNC&WindowsRemote Desktopsupporttools;Passwordresets&logoutfixesfor
PermanentandTemporary staff
August2011 to December2014 (Contract)
UniversityOfThe WesternCape (UWC)
Technical Support Technician
Key Performance Areas:
1st
Line Support:
 AssistingStaff &Studentswithe-mail&networkissues;
 Logging& assigningtaskstothe appropriate supportcenters&supportstaff;
 Remote PCmanagementwithVNC&WindowsRemote Desktopsupporttools;
 Passwordresets&logoutfixesforstaff &students;
 ResolvingProxyissues;
 Telephonic&remote configuringof Novell Client&Novell GroupWise;
 Groupwise Archiving,caching&proxyaccess;
 eMail setup& troubleshooting;
 Print Server administration;
 VOIP configurations
StudentSupport:
 StudentSupportManager:Assistingstudentswithnetworkaccess&passwordresets;
 Configuringmobile deviceforemail access&networkproxyaccess;
 InstallingAnti-virussoftware;
 ConfiguringApple devicesonthe UWC network&software installations
Workshop:
 Re-imagingonnew&oldlaptop’s&PC’s;
 InstallingandconfiguringstandardUWCsoftware;
 TroubleshootingUWClaptop&pc hardware issues& assigningthemtothe appropriate vendor.
2nd
Line Support:
 Assistingstaff withPC,laptop&mobile device(pads&tabs) issues;
 Printersetup - Network&desktopprintersupport&troubleshooting;
 Configuringprintersonthe printserver.
1st
Line Support Technician
Key Performance Areas:
 Printserveradministrator: Queue monitoring,printeradding&removal;
 Remote assistance withsoftwarerelatedissues&problems;
 Computing&Printingresearching&testing;
 Executive staff support&troubleshooting;
 Skype,Dropbox ect.Proxyconfigurations&troubleshooting.
July2009 to October2009 (Contract)
MWEB
Technical Call Centre Agent
January2006 to January2007 (Contract)
Ernst & Young

6. Junior Support Technician
Key Performance Areas:
 Assistinguserswithqueries;
 Loading,configuringandtroubleshootingPC’sanddesktopapplicationsinaWindowsenvironment;
 Installing,maintainingandsolvinghardwareandsoftware problemsonavarietyof platforms;
 Interactingwithuserstounderstandtechnicalproblemsandexplainconceptsandsolutions;
 Providinggeneral supporttoendusers,especiallyregardingWindowsdesktopapplications;
 Assistwithsettingupsmall networksandclientworkstations;
 Identifyingandresolvingperformance issues;
 Solvingproblemsintechnical architecture;
 Liaisingwithcomponentsuppliers;
 Administeringcomplex hardware,softwareandprinterrelatedproblems;
 ConfiguringInternetconnections;
 Data backups;
 Upgrading& assemblingnewcomputers;
 Providingtelephonicsupport;
 Assistuserswithprinter,modem&PCconfigurations.
January2002 to December2005 (Contract)
Books Online / Investone
Junior Support Technician
January2002 to August2011 (BetweenContracts)
S.C.M. Microsystems
ComponentSalesand JuniorSupport Technician
References
Name : Ms. Mary Carelse
Position : SeniorProjectManager- Torque IT
Contact : Office : 021 914 4990
Mobile : 082 776 0953
e-Mail : Mary.Carelse@torque-it.com
Name : Mr. QuintonCaesar
Position : IT Manager - Ernst & Young
Contact : Mobile : 083 601 7154
Name : Mr. Freddie Kearns
Position : Councilor- CityOf Cape Town
Contact : Office : 021 932 6730
Mobile : 084 330 0007
Name : Mr. Duane Bowers
Position : ICS Servicedesk Teamleader
Contact : Mobile : 061 228 3681
Office : 021 959 2561
e-Mail : Dbowers@uwc.ac.za
Name : Mr. Seraj Pahad
Position : OperationsManager- Torque IT
Contact : Office : 021 914 4990
Mobile : 082 380 0741
e-Mail : Seraj.Pahad@torque-it.com