The need for harnessing organizational knowledge

1. Knowledge is the biggest strategic asset for enterprises today. Globally, enterprises
spend billions of dollars on the development of strategies for identifying, developing,
and applying knowledge assets to drive success within the company and for their
customers. Identifying internal and external knowledge needs and solving those
yields obvious and immediate results for organizations: reduced costs, elevated
profitability, increased customer and employee satisfaction, and enhanced ability for
organizations to scale up. Much of the interest in knowledge management comes
from the problem of diffusing innovative practices within an organization.
Information technology, while critical for enabling the spread of information, cannot
capture and store knowledge. Only people can do that. One of the key challenges of
the knowledge-based economy is to foster innovation. The way to accomplish that
goal is to build an infrastructure that is not dependent upon traditional hierarchies
because they do not encourage the dissemination of knowledge.

2. Pic Courtesy www.linkedin.com
The Big How?
The goal of organizations in today's age should be to leverage Social Media,
Collaboration Platforms and IT infrastructure services in a manner that they
seamlessly capture tacit knowledge and have them available for employees and
partners at the click of a button. Various IT tools can be used to capture knowledge
and cloud enabled platforms can be utilized to host knowledge seamlessly across
the enterprise. In today’s age of rapid engagement platforms, seamless
availability of knowledge across platforms is a must, I like to call it "Just-in-
Time" Knowledge.

3. Pic Courtesy www.allpropertiesgroup.com.au
I have written about the exciting things we do in Knowledge Management space in
the IT Managed Services world to generate millions of dollars in Customer Business
Impact at Genpact. To Read More, go to
http://www.genpact.com/home/blogs/bloginner?Title=Building+talent+in+the+age+of
+increasing+automation