Lavanya Valluru has over 2.6 years of experience designing applications on the Salesforce platform including Visualforce pages, Apex classes, and triggers. She has extensive experience with the Salesforce developer tools and administering security and sharing rules. Some of her project experience includes developing applications for insurance clients in areas like service, sales, and call centers. She holds a Salesforce Certified Force.com Developer certification.

1. Lavanya Valluru
EXPERIENCE SUMMARY:
 Around 2.6 years of IT experience in Salesforce.com CRM platform.
 Experienced in design of Visualforce Pages, Apex classes, Controllers & Triggers,
designing Custom objects, Custom fields, Role based page layouts, Custom tabs,
Custom reports and various other components as per the client and application
requirements.
 Extensive experience on SalesForce.com developer toolkit (force.com IDE), SOQL.
 Experience in different types of deployments like Change Sets, Eclipse Force.com
IDE.
 Experience in Formula Fields, Validation rules, Workflows and Approval Process,
Push Notifications.
 Hands on experience in designing Security and sharing rules at object, field, and
record level for different users at different levels of organization.
 Created various profiles and configured the permissions based on the organizational
hierarchy.
 Working experience with IDEs like Eclipse 3.X, Force.com.
 Good knowledge on Object Oriented Concepts.
 Ability to work independently on enhancements and fixes in critical components,
good team player and also possess good analytical, verbal and written
communication, interpersonal, and leadership skills.
 Having experience on Service Console Applications and Analytics Sales.
TECHNICAL SKILLS:
Salesforce Technologies : Visualforce, Apex Class, Apex trigger, SOQL
Custom Integrations : Workflows & Approvals, Field Updates, Reports, Custom objects,
Custom settings, Custom labels and Tabs, Role Hierarchy, Security controls
Languages : APEX, Java, HTML, JavaScript.

2. Lavanya Valluru
Frameworks : Visualforce
Web Servers : Apache Tomcat
Web Technologies : HTML, Java Script.
IDE’s : Eclipse 3.1, Force.com
PROJECT EXPERIENCE:
Direct General - Salesforce POC
Role : Developer
Duration : 6 months
Environment : Salesforce.com-Service cloud
Description :
Direct General is a insurance project where we designed a service cloud console for listing
unsold quotes and calculating the lead score. It provides a effective desktop for agent to
Followup , update and have a simplified view of opportunities. Also implemented
PushNotifications to get instead pop up for record changes.
Responsibilities:
• Involved in writing the apex classes and visual force pages.
• Involved in Configurations and Administration of Sales force.com
AdviceNext WorkStation (AWS)
Role : Developer
Duration : 4 months
Environment : Salesforce.com-salesforce cloud
Description :
AdviceNext Workstation Project focus on the design, building, testing, and roll out of the new
Workstation. The highest priority for building and deploying the new Workstation is assuring that
the new Workstation ultimately delivers a significantly improved User experience for the
Financial Advisors and delivers greater efficiency and effectiveness for Financial Manager.

3. Lavanya Valluru
Responsibilities:
• Involved in writing the apex classes and visual force pages.
• Involved in Configurations and Administration of Sales force.com
First Data Cooperation Project
Role : Developer
Duration : 5 months
Environment : Salesforce.com-salesforce cloud
Description :
The goal of the project is to managing the Business of various banks CRM, Sales & Marketing
Processes along with case management system, Customer portal, Partner Portals and involved
in different types of integrations with salesforce.com
Responsibilities:
• Involved in writing the apex classes, triggers and visual force pages.
• Involved in Configurations and Administration of Sales force.com
Call Center Sales Project 21st
Century Insurance
Role : Developer
Duration : 4 months
Environment : Salesforce.com-salesforce cloud
Description :
The goal of the project is to introduce new and unified Sales front-end, which will allow for
channel integration, a reduction in talk time, flexible navigation, and support a 360 degree view
of contacts and products across the enterprise. Integration between the Quoting application
and a new Contact Management System will allow agents across the enterprise to leverage
21st Century’s lead base and integrate customer data in order to increase sales, increase
retention, and improve customer satisfaction.

4. Lavanya Valluru
Responsibilities:
• Involved in writing visual force pages.
• Involved in writing apex test class.
POC on ACE Insurer
Role : Developer
Duration : 4months
Environment : Salesforce.com-salesforce cloud
Description :
ACE insurer had a working website to provide car insurance and boat insurance to its
customers. The application involves different scenarios like ‘New Customer Care Car Insurance
Renewal’, Existing Customer can make an appointment with Insurer advisor, Existing customer
can buy Boat Insurance and Make a claim etc. Part of the application was mobile based. The
mobile based functionality was converted into SFDC site.
POC on Salesforce and Outlook Integration
Role : Developer
Duration : 2 months
Environment : Salesforce.com-salesforce cloud
Description :
This POC demonstrates the integration of Salesfoce and Outlook using Salesforce for Outlook
tool. It helps us understand the benefits of Salesforce and Outlook synchronization for easy
transfer of contacts, mails using Salesforce for Outlook. Salesforce for Outlook an application
that you install, automatically syncs contacts, events and tasks between Outlook and
Salesforce. You can also manually add Outlook emails to contacts and all the contact related
object records in Salesforce.
POC on CTI Integration
Role : Developer

5. Lavanya Valluru
Duration : 3months
Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration
Description :
Computer telephony integration (CTI) is a technology that allows interactions on a telephone
and a computer to be integrated or coordinated. Salesforce Call Center enables an organization
to integrate their telephony solution with Salesforce to perform routine call center functions such
as screen pops, call transfers, outbound dialing etc.
Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the
caller’s information at their fingertips the moment the call arrives. At this point, Salesforce
searches the CRM system for accounts, leads, contacts or other Salesforce objects for the
telephone number. If the number is found, the information for that customer automatically
displayed on the Salesforce screen.
CERTIFICATIONS
Salesforce.com Certified Force.com Developer -- 401
ACHIEVEMENTS
Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project.
EDUCATION
B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information
Technology), 2012 with 72%.
Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%.
SSC: At St.Little Theresa’s High School with 84%.
PROFESSIONAL ORGARNIZATIONS
Capgemini India Pvt. Ltd. ( September 2012 - present)

6. Lavanya Valluru
Duration : 3months
Environment : Salesforce.com-salesforce cloud, JavaScript, Computer Telephony Integration
Description :
Computer telephony integration (CTI) is a technology that allows interactions on a telephone
and a computer to be integrated or coordinated. Salesforce Call Center enables an organization
to integrate their telephony solution with Salesforce to perform routine call center functions such
as screen pops, call transfers, outbound dialing etc.
Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the
caller’s information at their fingertips the moment the call arrives. At this point, Salesforce
searches the CRM system for accounts, leads, contacts or other Salesforce objects for the
telephone number. If the number is found, the information for that customer automatically
displayed on the Salesforce screen.
CERTIFICATIONS
Salesforce.com Certified Force.com Developer -- 401
ACHIEVEMENTS
Received “Delievery Excellence Award” for AdviceNext WorkStation (AWS) Project.
EDUCATION
B.tech :Sri Vasavi Institute Of Engineering & Technology(JNTUK), B.Tech (Information
Technology), 2012 with 72%.
Intermediate : Sri Chaitanya Kalasala in MPC branch with 75.5%.
SSC: At St.Little Theresa’s High School with 84%.
PROFESSIONAL ORGARNIZATIONS
Capgemini India Pvt. Ltd. ( September 2012 - present)