Play hard learn harder: The Serious Business of Play
Conflict Resolution Tips.pdf
1. Conflict Resolution
Try to focus on your own feelings and how you're affected. In
general, it's best to avoid "you" statements during a conflict.
"You statements" can come off as accusatory and put the other
person on the defensive.
Use "I" Statements
Think of what you can suggest that would help both of you
reach your desired outcome or goal. With a compromise, both
parties meet each other halfway.
Try to Come up with a Compromise or a
Win-Win Solution
Try self-regulation techniques like pausing or taking a
deep breath.
Use Self-Regulation Skills
If the conflict is recent and emotions are high, consider taking a break from resolving
the conflict. If something isn't time-sensitive, request you talk about it on a different day.
If it's extremely time-sensitive, try to come up with an excuse, like excusing yourself to go
to the restroom or to get a glass of water.
If you find you're still too upset to talk on the decided day, you can try saying something
like "hey, I know we were supposed to talk more about it today, is it okay if we push it back further?"
Suggest a Break if Emotions are High
These are some general guidelines to follow to try to resolve a conflict.
Please think of the context, the setting, and whom you are talking to. It's
okay to feel angry or frustrated, but it's best to not show these emotions
outwardly when trying to solve a conflict. Slowing down the rate of your
talking can have a calming effect.
In the case of contradictory or inaccurate information, try to say a phrase
like "I'm confused because..." The other person is less likely to go on the
defensive than if you say "that's wrong" or "I disagree." Please note there
isn't anything inherently wrong with saying these things, but some people
will respond better to statements like "I'm confused."
Try a phrase like "I'm confused because..." instead of
saying "I disagree" or "that's wrong"
Created by Shine Lucky Penny
In Some Cases, Pick Your Battles:
How Important is this to you?
What are the possible outcomes?
In some cases, it might be best to allow the other person to
have their desired outcome, particularly when there are
little to no negative repercussions to you. It's important to
respect each other's boundaries.
Additional considerations: Some people with difficulties with boundaries might
misperceive boundary setting as being angry or mean. While it might be difficult, it's
important to try not to take this type of reaction personally.
Use Active Listening
Try to recap what the other person is saying they
think the problem is, and ask them if you are
understanding them correctly.
2. If the conflict is recent and/or emotions are high, consider taking a break from resolving
the conflict. If it isn't time-sensitive, request you talk about it on a different day or even week.
If it's extremely time-sensitive, try to come up with an excuse, like excusing yourself to go
to the restroom, to take some calming breaths.
If you need more time to calm down than the agreed upon date , you can try asking if it is okay to
push it back further or simply request that it get pushed back further.
Suggest a Break if Emotions are High
Conflict Resolution
Try to focus on your own feelings and how you're affected. In
general, it's best to avoid "you" statements during a conflict.
"You statements" can come off as accusatory and put the other
person on the defensive.
Use "I" Statements
Think of what you can suggest that would help both of you
reach your desired outcome or goal. With a compromise, both
parties meet each other halfway.
Try to Come up with a Compromise or a
Win-Win Solution
Try self-regulation techniques like pausing or taking a
deep breath.
Use Self-Regulation Skills
These are some general guidelines to follow to try to resolve a conflict.
Please think of the context, the setting, and whom you are talking to. It's
okay to feel angry or frustrated, but it's best to not show these emotions
outwardly when trying to solve a conflict. Slowing down the rate of your
talking can have a calming effect.
In the case of contradictory or inaccurate information, try to say a phrase
like "I'm confused because..." The other person is less likely to go on the
defensive than if you say "that's wrong" or "I disagree." Please note there
isn't anything inherently wrong with saying these things, but some people
will respond better to statements like "I'm confused."
Try a phrase like "I'm confused because..." instead of
saying "I disagree" or "that's wrong"
Created by Shine Lucky Penny
In Some Cases, Pick Your Battles:
How Important is this to you?
What are the possible outcomes?
In some cases, it might be best to allow the other person to
have their desired outcome, particularly when there are
little to no negative repercussions to you. It's important to
respect each other's boundaries.
Additional considerations: Some people with difficulties with boundaries might
misperceive boundary setting as being angry or mean. While it might be difficult, it's
important to try not to take this type of reaction personally.
Use Active Listening
Try to recap what the other person is saying they
think the problem is, and ask them if you are
understanding them correctly.