Smart Commute Evaluation: Tools, Techniques and Lessons Learned in Monitoring...
Lamont Jackson - GM - First Transit Format 2-25-15
1. Lamont Jackson
General Manager
EXPERIENCE
First Transit
2008 –
Present
General Manager
Rocky Mount,
NC
Manage staff of 54 employees, 12 Urban bus routes
along with 34 Rural vehicles
Direct accounts payable, payroll, benefits,
training, safety and accounts receivable functions.
Reduced vehicle collisions by 75%
Reduced work place injuries by 90%
Improved annual ridership by 25%
FY – 2011 Silver Safety Award Winner (100K miles
collision free 25 to 50 bus category)
FY – 2011 Division Award Winner (Most Improved
System 25 to 50 bus category)
Served as Drug and Alcohol Program Manager
2007 – 2008 General Manager Wilmington, NC
Managed staff of 68 transit employees and mechanics,
11 fixed routes, 3 University shuttles and a trolley
Direct accounts payable, payroll and benefits
functions
Managed and coordinated a budget of $6 million
Renegotiated the Collective Bargaining Agreement
successfully
Lowered over time by 4%
Reduced vehicle collisions by 6%
Established relationships with community leaders and
paneled quarterly community meetings as a
transportation liaison
2003 – 2007
Assistant General Manager / Paratransit
Manager
Wilmington, NC
Managed staff of 26 rural employees with 23 rural
vehicles
Managed payroll preparation
Directed accounts payables and accounts receivable
functions
Served as transportation representative for the New
Hanover County's Emergency Operation Center
Assisted in the route adjustment planning of 11
2. Lamont Jackson
General Manager
fixed routes
Served as Drug and Alcohol Program Manager
Improved Paratransit vehicle on time performance by
30%
Improved Transportation Efficiency within New
Hanover County’s Emergency Operation Center
Established a transportation leadership role with
the resident presidents of low income communities
2002 – 2003 Operations Manager Wilmington, NC
Spearheaded a Safety Committee that was successful
in reducing work related injuries and workman
compensation claims
Conducted monthly safety meeting to improve
communication, employee output and job performance
Managed work schedules and route assignments
Established a transportation leadership role with
the resident presidents of low income communities
Determined staffing requirements
Directed and coordinated transportation activities
of the transportation and maintenance departments
Reviewed financial statements, sales and activity
reports, and other performance data to measure
productivity and goal achievement, to determine
potential cost reduction needs and program
improvements
Established and implemented departmental policies,
goals, objectives, and procedures, conferring with
board members, organization officials, and staff
members as necessary
United States Army
1989 – 1997 Transportation Specialist Europe
US Marines
1984 – 1988 Transportation Specialist
Jacksonville,
NC
EDUCATION
Strayer University Raleigh, NC
Masters of Business Administration – Marketing -
3. Lamont Jackson
General Manager
Anticipated June 2015
Saint Augustine’s College Raleigh, NC
Bachelors of Science – Organizational Management
North Carolina State Raleigh, NC
Transportation Leadership Development Program Level I &
II – 12 CEU
AFFILIATIONS
Delta Mu Delta Business Honor Society
Member, April 2010
Big Brothers Big Sisters of Raleigh
Member, Volunteer Resource Committee
North Carolina Public Transportation Legislative Committee
Member