1. Objective
To excel in the professional area by utilising the knowledge and skills possessed for achievement
of organisational goal.
Professional Profile
• Currently working as “Sr.Tech Support Officer ( Microsoft Process )” in
Convergys,Gurgaon. (April 2014 -Present)
Job Responsibilities:-
• To handle inbound calls of USA Clients for sorting out the customer queries related to Microsoft
Windows Technical Troubleshooting including all OS like XP ; Vista ; Window7 ,Window8.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as
needed.
• Worked as an” Executive” in Park Mediclaim Consultants Pvt. Ltd.,New Delhi
(December 2012- March 2014)
About Park Mediclaim:-
Park Mediclaim is a TPA(Third Party Administration) Health Services ISO 9001:2000 certified
company.
Our Third Party Administration services include cash less and hassle free,hospitalization benefits at
networked hospitals / nursing homes, Benefit and Confirmation, Pre-Authorization, Online Profile
Management and 24-hour toll free help line.
Roles and Responsibilities:-
• To attend Insurers queries in office and on calls .
• To assist the Insurers to achieve ‘Access of Healthcare Facilities To Masses’
• To assist clients in settling their claims.
• To handle client’s reimbursement.
LALIT AHUJA
Address- A-71 (Ground Floor) Ganesh Nagar, Tilak Nagar,New Delhi-110018
Mobile No- +91-9999727572
Email Id- lalit_ahuja89@yahoo.com
Linkedin Link- https://www.linkedin.com/profile/view?id=202297349

2. Academic Credentials
• Completed GDIT+ BCA ,Computer Science (2007-2010) from Jagannath Institute of
Management Sciences, (JIMS,Rohini,Sector-3), New Delhi.
• Completed BCA Degree (2007-2010) from Guru Jambheshwar University.
Personal Information
Father’s name : Sh. Trilok Nath Ahuja
Date of Birth : 07-04-1989
Nationality : Indian
Marital Status : Single
Declaration
I hereby declare that the above details are true to the best of my knowledge and that I’ll do my best
for the good of the organization..
Lalit Ahuja