Lalit Ahuja seeks to excel professionally by utilizing his knowledge and skills to achieve organizational goals. He is currently a Senior Technical Support Officer at Convergys, where he handles inbound calls from US clients regarding Microsoft technical issues. Previously, he worked as an Executive at Park Mediclaim, where he assisted clients with healthcare access and claims settlement. He has a BCA degree in Computer Science and seeks to contribute his skills and knowledge for organizational success.
1. Objective
To excel in the professional area by utilising the knowledge and skills possessed for achievement
of organisational goal.
Professional Profile
• Currently working as “Sr.Tech Support Officer ( Microsoft Process )” in
Convergys,Gurgaon. (April 2014 -Present)
Job Responsibilities:-
• To handle inbound calls of USA Clients for sorting out the customer queries related to Microsoft
Windows Technical Troubleshooting including all OS like XP ; Vista ; Window7 ,Window8.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as
needed.
• Worked as an” Executive” in Park Mediclaim Consultants Pvt. Ltd.,New Delhi
(December 2012- March 2014)
About Park Mediclaim:-
Park Mediclaim is a TPA(Third Party Administration) Health Services ISO 9001:2000 certified
company.
Our Third Party Administration services include cash less and hassle free,hospitalization benefits at
networked hospitals / nursing homes, Benefit and Confirmation, Pre-Authorization, Online Profile
Management and 24-hour toll free help line.
Roles and Responsibilities:-
• To attend Insurers queries in office and on calls .
• To assist the Insurers to achieve ‘Access of Healthcare Facilities To Masses’
• To assist clients in settling their claims.
• To handle client’s reimbursement.
LALIT AHUJA
Address- A-71 (Ground Floor) Ganesh Nagar, Tilak Nagar,New Delhi-110018
Mobile No- +91-9999727572
Email Id- lalit_ahuja89@yahoo.com
Linkedin Link- https://www.linkedin.com/profile/view?id=202297349
2. Academic Credentials
• Completed GDIT+ BCA ,Computer Science (2007-2010) from Jagannath Institute of
Management Sciences, (JIMS,Rohini,Sector-3), New Delhi.
• Completed BCA Degree (2007-2010) from Guru Jambheshwar University.
Personal Information
Father’s name : Sh. Trilok Nath Ahuja
Date of Birth : 07-04-1989
Nationality : Indian
Marital Status : Single
Declaration
I hereby declare that the above details are true to the best of my knowledge and that I’ll do my best
for the good of the organization..
Lalit Ahuja