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Florence: Telehealth App

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Florence, otherwise known as ‘Flo’ brings Telehealth
to any patient with a mobile phone.

Florence is a web application and texting service which enables patients to text in their vital statistics using their own mobile phone.

The system helps clinicians develop innovative and
practical ways to help patients help themselves.

Published in: Healthcare
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Florence: Telehealth App

  1. 1. Telehealth App Helping patients to manage their own conditions
  2. 2. Who runs Florence? Florence was built by Mediaburst in collaboration with Stoke On Trent CCG. Mediaburst run four SMS products, have over 20 years of SMS experience and sent over 101 million text messages in 2015. Established in 2000, Mediaburst form a vital link between mobile networks and businesses wanting to communicate via text message.
  3. 3. What is Florence? Florence, otherwise known as ‘Flo’ brings Telehealth to any patient with a mobile phone. Florence is a web application and texting service which enables patients to text in their vital statistics using their own mobile phone. The system helps clinicians develop innovative and practical ways to help patients help themselves.
  4. 4. View Readings on Charts Clinicians manage patients from the simple web interface. Florence presents all of the readings on easy-to-read charts. Get Important Alerts Clinicians can set Florence to alert them with an email or text when patient readings don't look right or show worrying trends. Collect Patient Readings Florence reminds patients to take their own readings. They use their own mobile phone from the comfort of their own home.
  5. 5. Administrators can…  Add clinicians and other administrators onto the system  View user groups  View statistics on sent messages and messages remaining  View statistics on clinicians, patients, texts and groups.
  6. 6. Clinicians can…  Add patients  Create protocols  Set patients up on protocols  Edit a protocol’s administrators  View patient readings  Set and receive alerts  Send personalised text messages to patients.
  7. 7. Benefits for patients  Many have reported feeling like they’ve been given their freedom back and have more confidence.  They are more involved in their own healthcare.  It’s easy to use – all they need is a mobile phone!
  8. 8. How Florence is already helping Cutting down ‘Did Not Attend’ Rates Nottingham’s Child and Adolescent Psychiatry ADHD Clinic have used Florence to cut down DNA rates from 55% to 0%
  9. 9. How Florence is already helping Reducing NHS costs Over 12 million GP appointments are missed each year in the UK, costing the NHS in excess of £162 million per year
  10. 10. How Florence is already helping Improving patients’ lives Erin was diagnosed with Diabetes four years ago and after using Florence for six weeks she reduced her long-term blood glucose by a third and her risk of kidney, cardiovascular and eye problems by 60%. Chris is a heart failure patient and he says, within using Florence for six weeks it had become a part of his life. He is now able to manage his own care, resulting in less face-to-face time with his Clinician, meaning less time off work.
  11. 11. Florence has helped one COPD patient reduce their appointments by 71% in the first 12 months of using the system
  12. 12. Florence is already being used for…  Appointment reminders  Asthma  Blood Glucose  COPD  Diabetes  Hypertension  Medication Reminders  Mental Health Issues  Pulse Rate  Weight Management
  13. 13. Florence’s customers Nottinghamshire Healthcare NHS Foundation Trust North Derbyshire Clinical Commissioning Group Sunderland Clinical Commissioning Group NHS Lanarkshire Newcastle upon Tyne Hospitals NHS Foundation Trust Coastal Medical Group South Tyneside NHS Foundation Trust Shropshire Community Health NHS Trust North Staffordshire Clinical Commissioning Group Sandwell and West Birmingham Hospitals NHS Trust Hywel Dda University Health Board
  14. 14. Play video at: www.health.org.uk/flo
  15. 15. www.getflorence.co.uk hello@mediaburst.co.uk 0161 359 3100 © 2016 Mediaburst. All rights reserved. Mediaburst is a subsidiary of SRCL Limited, a company registered in England and Wales #03226910.

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