Kyle Medina has over 20 years of experience in IT roles including systems administration, project management, and technical support. He has worked with many major corporations on a variety of projects involving Windows, Active Directory, virtualization, storage, and security. Medina is seeking a new position that will utilize his skills and experience.

1. Kyle L. Medina
1506 South IH-35 Apt 1912
San Marcos, Texas 78666
Email: kmedina@mail.com
(210) 858-9075
August 20, 2016
Gentlemen;
As an IT Contractor for over twenty years, I have worked in major corporations such as Texas
Department of Public Safety, The Hartford Insurance Group, GE Financial, AT&T, Unilever, UTC,
Lucent, Chase, CVS and the list goes on. My duties include SCCM Administrator, Project Manager,
Tier II Tech support, Team Lead, Systems Administrator, Q&A Application Testing, and Engineer.
Understanding the Customers’ needs (yes even taking care of the bathrooms issues), the IT environment
allows me to perform the requested tasks while under tight time constraints. I am well versed in both
management and technology in order to be effective in any organization.
Yes, I have worked for companies as a full time employee but due to economic conditions of
companies, the current times, and situations; they have not lasted as long as I have wished, so I press on.
Moving forward looking for stability and a place to call home. This position would draw on all the best
and worst in me as I have no Personal agendas; I act on the company’s best interest and that is to keep it
secure, keep cost down and protect the hard workers while training the next generation.
My many years of experience have taught me a great deal, being able to bring great successes
learned and poor decisions to the table allows me to be an asset anywhere I go. My recent experience
with Freescale, Washington County, The Texas Department of Public Safety, OCI Solar Power,
Nexolon America, The Capital Group, and The Hartford have proven to be invaluable.
Years ago a co-worker attempted to describe me, and he stated there should be a pane of glass in
front of me and says, “Break glass in case of emergency”. I am the person that gets the call when there is
a problem and gets the Impossible Missions. Superman, I am not, but the buck stops with me and I get
the job done.
Within my resume, you will see that I have listed most the software and operating systems I have
worked on. But under the specific positions it is not listed; because at many companies I have performed
the same tasks, using the same tools available to me, listing them creates redundancies and extreme
length that made my resume harder to follow and more difficult for the reader.
Thank you for reviewing my resume and I look forward to hearing from you.
Sincerely,
Kyle L. Medina

2. Kyle L. Medina
1506 IH-35 South APT.1912 Telephone # (210) 858-9075
San Marcos, TX 78666 kmedina@mail.com
PROFESSIONAL OBJECTIVE
Making a difference, utilizing my many skills to bring a better level of support to end users.
PROFESSIONAL QUALIFICATIONS
 Over 20 years professional experience working with HP Services, Dell Services, Compaq Services, and Digital Services
 Project Manager, Team Lead, Site Lead, Trainer, Expediter, Purchasing Agent, Professional Problem Solver!
 Tier 3 Desktop Engineer, Intel Server Administrator, Systems Administrator, Active Directory Administrator
 Deployed many versions of Windows Server, Desktop and Office, Active Directory, VMware, Hyper-V
 Citrix Servers, RackingStacking and wiring of server Farms along with Farm Administrator
 Tested, Packaged software, and created Ghost images for various Operating Systems deployments, and many more
 Responsibilities included but not limited to analysis of hardware / software; troubleshooting, resolving incident tickets
 Ability to train individuals on hardware / software
 10 plus years of experience working with EMC Storage Devices and other SAN and NAS units.
 Self-motivated and able to meet deadlines and stay on Budget
 Microsoft Partner; CJIS Certified, HIPPA Certified
 20 years working with end users and 15 years working customer support Site sizes 30,000 Plus - 20
 4 years working with SCCM 2007 Enterprise environments- Packing testing and Deployments.
 3 years of LINUX Server Management
 15 Plus years of Antivirus, Firewall, Network Tracking, and Security Pro-Active Protection
TECHNICAL SKILLS
Operating Systems
 Windows Desktop platforms ALL
 Windows Server and Advanced Server platforms
 2008 Virtual Server R2, Server 2012
 Active Directory / Symantec AV Administrator
 Citrix Presentation 4 Server Farm
 Microsoft VMware
 Hyper-V Installation and Configuration
Software
 Microsoft Office all versions
 Outlook
 Active Directory
 Microsoft Exchange
 SMS 2
 SMS Packaging
 IIS 4.0 - 5.0
 Symantec Anti-Virus Software
 Ghost
 Powerquest Drive Image
 Dameware
 PC Anywhere
 Remedy
 Altiris
 Teranova
 VERITAS Backup Exec.
 Lotus Notes
 Microsoft SCCM 2007
 Wise-Packaging
 SCCM 2007
 Virtual PC
 VPNFirewallRouter
Configuration
Hardware
 Dell
o Servers
o NAS / SAN Storage
o Desktops / Laptops
o Alien Ware
 Hewlett Packer / Compaq /
Digital
o Servers
o NAS / San Storage
o Desktops / Laptops
 Various Manufacturers SAN
and NAS Storage Appliances
 Multi-Function Network
Devices / Printers
 Tape Libraries Various Sizes
 Ethernet LANWAN running
TCP/IP:
o Cat 3/5/6, Fiber, T1, D3
o MPLS
 Cisco SwitchesRouters
o Catalyst 65006800 Series
Plus / Routers many
Models
 Various Manufacturers of
Routers - Linksys, Cisco
 Various Manufacturers of
Firewalls Appliances

3. BUSINESS EXPERIENCE
Info Ways: Desktop Tier 2 Helpdesk for HCL for Freescale January 2015– March 2016
Work on Tier 2 and 3 Trouble tickets for Freescale, Active Directory Windows 7 64 Bit upgrades using SNOW as a ticketing system.
Resolving issues from new imaging, upgrades,customDeployments, M-SATA Technology and cloning. Also with the recent purchase
of the company more changes are yet to come for this worldwide company. Office 365 Upgrade Win7-32 to Win 7-64
Responsibility: Tier2-3 DTS, IMAGING, Ticketing, Resolve BYOD devices, Inventory Changes, and Anything else needed,
Networking, Multi Site 20K users
Washington County Texas: Systems Administrator September 2014– November 2014
Assess environment, and come up with a plan to Migrate the 911 Communication Center from the City Network to a new County
Network Environment, meeting many State, Federal, County, City, requirements. Maintain the current Zero Dollar Budget Item IT
infrastructure in place for the entire County, stabilize, Identify failure points and propose solutions. CJIS Certified. Office 365
Responsibility: Designing a full Fiber redesign of a city and communications for all 911 staff for a county.200 Users, LINUX ADMIN
AVA Consulting:Windows Systems Administrator SCCM Team for Texas Department of Public Safety October2013-April 2014
Work with teams to deploy Windows 7 to the environment, assist in Packaging applications, Repairing client machines for SCCM push
of Windows 7 OSD from Windows XP, find and repair damaged clients work with daily schedules provide and Assist with any processes
necessary. Assist in Application Packaging and find problems before the users do. HP OO was one of many tools used. Office 365
Responsibility: Help finish a project that is in a political charged environment with minimal assistance. DOJ Clearance 15K users
On Call for Ernst & Young LLP locations in San Antonio, Texas. Switch, Firewall configuration and installation at Microsoft
Data center, and down town office.
Responsibility: On call for any need to replace 12U switches, Firewalls, Time critical out of the box thinker. Unlimited # of Users
TEK Systems: Site Lead for San Antonio Texas (AIO Wireless Deployment) for Dell and AT&T July 2013– September 2013
AIO Wireless is a new retail store on the same line as Boost Mobile and TEK Systems has been requested to install all the hardware to
setup the stores computers, Cameras, registers, and other items. At times the store is not ready for deployment and I manage the sites
working with the owner and all companies involved to get the corrections made and open the Store.
Nexolon America LLC: IT Administrator January 2013– May 2013
Sister Company to OCI Solar Power; Responsible for everything Computer, Server, Phone related. Build and design infrastructure,
purchase Desktops, Laptops, Servers, Switches, and support VoIP Phones. Assisting with ZEN apps and Citrix from Korea, Package
applications; assist in the construction ofthe Factory. Setup Laptop builds, Active Directory, SharePoint, SQL 2013 and Project Server,
setting up Hyper-V in place of purchasing more equipment, whatever was needed and get the office operational. Office 365
Responsibility: for everything IT, Phones, Equipment, Design of Factory IT. 3-50 users
Itek Pros Inc. Contractor May 2012– December 2012
OCI Solar Power (A Solar farm Developer) Setup and maintain an executive office in San Antonio, Texas. Install / configure
Equipment, network Carriers, Phones and whatever needs to be done to build and support the new office. MPLS Installation and vendor
relations. Users 5-50
Sullivan & Cogliano. Contractor January 2012 – June 2012
TDS Server move for The Capital Group – Un-rack, hand off to movers go to new Data Center, Re-Rack all equipment, and make
sure it works. SUN Servers, HP Servers, Media Servers, Switches, Modems, Arrays, Etc. Problem solver for enterprise level Server
Farm and go to guy. Time Critical, Failure not a option due to Business. LINUX Server Administration relocation.
Analysts International Corporation. Contractor October 2011 – February 2012
Medtronics, San Antonio location - Windows 7 Migration from Windows XP (Active Directory) (Altiris) (SCCM)
Prepared SCCM, Deployment Server, and Active Directory for and start builds; Resolve any / all migration Issues and break fix
problems. HP OO was one of many tools used. Responsibility: had to maintain Server room and Resolve issue with failed switchover
of Backup systems SCCM Deployment. 20k site
Robert Half Technologies. Contractor December 2010 – March 2011
Verity National, San Antonio - Network and Server Administrator (Active Directory)
Relocate HP Servers to a new location and correct any / all power issues and Cat5 Wiring and add new area and setup cubes. Managed
Servers (Microsoft SQL, APPS server, Backup server), and attempted to maintain an outdated system. LINUX Server Administration

4. Peak Systems INC. Contractor December 2009 – July 2011
CVS - Southwest Texas RX Connect Server Deployment Trainer – upgrade Servers Lead at CVS pharmacies. An Adventure to forget.
Responsibility: High Security, high responsibility, responsibility cover Houston and San Antonio Deployments and Backup
for all sites. Must be performed on Schedule with no issues for 6 hour migration and training. LINUX Server Administration.
HP Smart Print - Deployment Site Lead – Deploy MFP Printers on Chase Sites and removed older printers from operations
Bank of America - Site Lead / Deployment Tech (Voice over IP Router upgrade)
Chase - Site Lead / Network Deployment Tech (Voice over IP Router upgrade)
Robert Half Technologies. Contractor Server Administrator (Active Directory)September 2010 – February 2011
Walton Signage, San Antonio, Texas - Network and Server Administrator Maintain Servers and Desktops, Network CNC Machines
Repair and replace NAS Equipment / Backups / Memory upgrades to Servers,Server 2008 running on VMware Microsoft SQL. LINUX
Server Administration Required.
The Hartford Insurance Group ISD (Hartford, Ct. / San Antonio, Texas) Employee January 2006 – June 2009
Systems Administrator, Incident response Team, Desktop Support Tier II, and Project Manager Active Directory) (Altiris) (SCCM)
Assigned to Tier II Desktop support to resolved tickets of projects and tickets that required special treatment due to scope user’s
involvement, and / or special equipment; Supported Executive Users; Configured and Worked on VMware issues for users in India for
a project that was Out Sourced, Deployed Drive Encryption software; implemented a Data Recovery Plan; Asset recovery and disposal.
Windows XP environment with upgrades to Windows 7. HP OO was one of many tools used. Also was responsible for Items out of
Scope as in LINUX Server, used by developers; I was the Out of the BOX guy in Tier 2 Desktop support,and supervisorutilized my
vas skills with people, Equipment, Situations, my ability to work with anyone to resolve the issues.
Independent Contractor July 2002 – October 2007
Kearns & Kearns PC, West Hartford, CT & EDCO Engineering, Newington, CT (Active Directory)
Level Set office Desktop computers Windows XP, Deploy Servers, Upgrade to and Configure Active Directory Install SQL, Time
Matters, Time Slips, and provide all technical assistance for the Law Firm. Implement a Disaster Recovery Solution for Insurance
Company requirements Purchase Equipment, Wiring, MS updates, Switches, Wireless Devices, Etc.
EDS – Enfield, CT – Mass Mutual Site sold by The Phoenix. February 2005 – April 2005
The Phoenix - Senior Systems Administrator, Building DisasterRecovery Servers for remote site. VMware Servers for new Data Center
in Denver. With connection to SAN Storage over Fiber from the server.
Tech Systems March 2004 – September 2004
American Payment Systems / CheckFree - Network Administrator / Symantec AV Server Administrator Active Directory) (Altiris )
(SCCM) Migrate office from American Payment Systems to CheckFree Domain post purchase of the company. Anti-Virus
Administrator, Server Repairs, Desktop replacement, Monitor UPS, resolve application issues, Virus recovery, ETc.
K- Force March 2003 – September 2003
Petra Construction Corp. - Server Administrator (Active Directory)
Upgrade Citrix Farm to Presentation 4 server, Desktop Support, Network Administrator, Windows Server NT4 Migration to Server
2003 Active Directory November 2002 – February 2003
The Hartford (Hartford Corporate Campus, Ct.) - Software Certification and packager (Active Directory)
Test software packages Pre-purchase against the current environment and write detailed reports on what is included in the package
(DLL’s, Dates, needed additional software) Document possible problems for Desktop support, Package the software for distribution.
TCML Contractor with many contracts for close to 10 years some were labeled Classified September 1996 - October 2002
CSC for UTC (Rocky Hill / Newington / Farmington, Ct.) (Active Directory) (Altiris) (SMS), Classified Projects,
Project Manager / Testing and Integration Server lab manager / Deployment Engineer Tier II / Trans-Migration Engineer
GE Financial (Fort Washington,PA, Colorado Springs, CO.) HP Server/Tier II Desktop Support,Executive Support to President Staff,
Test Tier II remote support Active Directory) (Altiris) (SMS)
Citibank (Long Island City, Manhattan, NY) - HP Desktop Deployment Project
Unilever (Shelton, Ct.) Site Lead Deployment Manager – Sunrise Project
Windows NT4 Deployment across all divisions of Unilever, Build Training Server for training employees.
AT&T (Bedminster, Basking Ridge, Morristown, Piscataway, NJ) – Team Lead (ISDN to TCPIP Migration), Trainer (all Projects),
Mail Migrations Projects, Software tester for BISNET business unit, Executive User support
Emergency Fill in as favor to Lee McCartney on projects where Trust and discursion were necessary
Client Consults, Technical Advisor in Austin on Projects for proposals for Lee McCartney for US contract.

5. EDUCATION AND CERTIFICATIONS
New Horizon, San Antonio Office - MCITP with Security Plus Certification (September 2011 - current)
Continuing Studies on my own where needed on Networking, Fiber, and Security for DOJ, and DR with Fail over.
HIPPA and DOJ Certifications and clearances Maintained due to environments and duties / Locations / Access.
Microsoft Developer Partner for over 15 years and have full access to Microsoft Corporate Support.
Hands on training with EMS, IBM, SAN Storage over Fiber and Copper, in Corporate Enterprise environment, Multi location.
Microsoft Certification 2261B (2008) Windows XP
Auto CAD 2006 Certification (2006)
Certified ITIL Foundation Course Certification V1 (2007)
DeVry Technical School, Woodbridge New Jersey - September 1986 – January 1988
Computer Information Systems (42 Credit Hours)
Ocean County College, Toms River, New Jersey - September 1980 – May 1983
Major - Computer Science (47 Credit Hours) Minor - Accounting
Ocean County Vocational Technical School, Toms River, New Jersey - September 1977 – June 1981
Design Drafting – Diploma
Toms River High School South, Toms River, New Jersey - September 1975 – June 1981
Drafting Major – Diploma