The benefits of Uber app technology to customers in Omaha, Ne.

1. Asiako A. Frempong
Bellevue University
MSc 620
Uber Survey to determine its benefits to Omaha,
Ne.

2. Hypothesis:
The benefits of Uber app technology to customers in Omaha, Ne.

3. Objectives
• Whether riding Uber services is safer than the traditional taxi
cabs
• Whether Uber provides effective and efficient customer service
to its clients
• Whether customers considers safety, cost and time in terms of
transportation

4. Preferred choice of for-hire vehicles
To work For fun
Mass Transportation 85 9
Own car 132 259
Walking 26 0
Taxi cab 70 0
Biking 32 0
Car pool with
friends
11 88

5. Yes or No Questions
• Do you often use taxi cabs? 282 Yes and 74 No
• Have you ride Uber in the past 12 months? 284 Yes and 72 No
• If no, thank you for your time.
• If yes, did you feel safe when riding Uber services? 284 Yes
• Would you prefer Uber drivers opening the doors for you?
251Yes and 33 No

6. Highly efficient, Probably efficient, Efficient, Probably
inefficient, Inefficient.
How do you consider the services provided by Uber?
Highly efficient- 201, Probably efficient-33, Efficient-50, Inefficient-0, Probably
inefficient-0.
How would you rate the technology used by Uber services?
Highly efficient-282, Probably efficient-2, Efficient, Inefficient-0, Probably inefficient-0.
What will say about the waiting time requesting Uber services
Highly efficient-284, Probably efficient, Efficient, Inefficient, Probably inefficient.

7. Which one statement best describes your opinion about
the services provided by Uber
• Effective than traditional taxi cab- 226
• About the same as traditional taxi cab- 58
• Lower that the traditional taxi cab- 0

8. Strongly agree, Agree, Somehow agree, Disagree,
Somehow Disagree
Uber should be allowed to operate openly in Omaha, Ne.
Strongly agree-168, Somehow agree-2, Agree-31, Somehow Disagree, Disagree- 58.
Uber drivers should be arrested since it is not officially legal in Omaha.
Strongly agree-0, Somehow agree-0, Agree-0, Somehow Disagree-110,Disagree-174.
Uber does not need any licensing in order to be operative in Omaha, Ne.
Strongly agree-195, Somehow agree-0, Agree-0, Somehow Disagree-89, Disagree-0.
The legislators should request operational fee from Uber Company in order to be
allowed to operate in Omaha, Ne.
Strongly agree-29, Somehow agree-42, Agree-79, Somehow Disagree-43, Disagree-91.

9. When it comes to transportation services, what is
important to you?
(a) Safety --------------- 202
(b) Cost/Price ---------- 59
(c) Time. --------------- 23

10. Rank from 5 to 1, five being the highest and 1 lowest
• How likely are you to use Uber again?
(5) Very likely 126
(4) 58
(3)
(2)
(1) Very unlikely
• How likely are you to recommend Uber to a friend or relative?
(5) Very likely 281
(4) 3
(3)
(2)
(1) Very unlikely

11. True or False statements
• Uber provides cheaper transportation service that traditional
taxi cabs.
True - 284
False - 0
• 20. Uber technology may render the traditional taxi cabs
jobless.
True- 284
False- 0

12. Slide share
http://www.slideshare.net/?from=fblanding