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UBER Human Resource

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UBER Human Resource

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The presentation covers HR Policies,Structure and Processes followed by Uber in India and Globally.
The presentation is made by:Divyae M Sherry

Tags: uber hr ,uber human resource ,uber hr structure ,uber hr policies ,uber in india ,uber india ,divyae sherry ,divyaesherry

The presentation covers HR Policies,Structure and Processes followed by Uber in India and Globally.
The presentation is made by:Divyae M Sherry

Tags: uber hr ,uber human resource ,uber hr structure ,uber hr policies ,uber in india ,uber india ,divyae sherry ,divyaesherry

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UBER Human Resource

  1. 1. UBER ANALYSIS By: Divyae M Sherry
  2. 2. WHAT IS UBER ? It is an American multinational online transportation network company. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars.
  3. 3. Founders Travis Kalanick Garret Camp
  4. 4. How Uber Works ? Users Download The Uber App on their smartphone. User books his ride via the app. Fares are calculated using a standard formula. Your card is automatically debited with from the fare. Uber takes 20% and gives 80% to the driver.
  5. 5. Uber Funding Rounds
  6. 6. Uber is the world's largest taxi company which owns no vehicles. .$40 Billion Valuation
  7. 7. Organizational Structure
  8. 8. Functions Of HR Director • Consult with managers and provide guidance and coaching when appropriate. • Provide guidance and input on workforce planning, succession planning, Compensation, benchmarking, etc. • Identify training needs for business units and individual executive coaching needs
  9. 9. Training & Development • Uber has launched a new initiative in partnership with Maruti and National Skill Development Corporation (NSDC), for creating livelihood opportunities for one million people by 2018. • Under UberSHAAN, the company provided access to skill development and driver training to the unskilled. The initiative will also help trained drivers receive commercial licences, vehicle financing and leasing solutions, he added.
  10. 10. Feedback on training. “When I started of course I was shown how the app worked and that was pretty much all there was to it. There was a cursory attempt to tell me things that I knew more about than the person telling me that had to do with customer service which should be an intuitive matter. They have little or no sense that the customer is ever anything but god and unfortunately a lot of customers behave in a manner that is distinctly ungodly. Usually that is on weekend nights when the consumption of alcohol in the city exceeds the consumption of water. That is the problem with people trying to tell you how to do things that they themselves have little or no experience doing, A chronic problem with Uber is the notion of people trying to tell you how to work with the public, this coming from people who spend their day in a cubicle or at a computer and who have little or no contact with actual human beings, much less behind the wheel of a car.” - An Uber Driver’s Feedback
  11. 11. Performance Appraisal • Uber takes feedback on drivers from customers. If feedback is to be effective, it needs to be delivered and recorded in real-time. Customers are asked to rate the drivers and the service delivered by the drivers after their ride. • Uber’s three main performance metrics are the driver’s rating, how many ride the driver accepts, and how many times a driver cancels a ride. • Uber provides incentive in the form of business grants to the drivers for accomplishing a particular target. For example a driver gets Rs 6000 BG for earnings of 2300. (Special Offer)
  12. 12. Fun Fact Uber calls it’s drivers Uber Partners. – Making use of the fact that fancy job titles attract a larger no. of prospective hires.
  13. 13. Recruitment to be a driver in India. •Get all your car's document ready (Owners book, Insurance, Finance Receipt (if any)) •Owners Documents: 1.2 Photographs 2.1 Photo ID 3.Address Proof 4.Drivers Driving License 5.Background Check Certificate (This will be provided by Uber. You will have to fill it.) •Mend any dents if your car has any. Uber prefer cars in good condition. They will reject your registration if your car has any dents or patches. •Open a Savings/Current AC in your name, where all your money is transferred by Uber every Thursday. •Get a cheap Mobile Phone if you don't have. This phone will be registered in Uber. Customers get this phone number to contact the driver.
  14. 14. Recruitment Of Office Emp. • Preliminary skype interview. • Lengthy and difficult (at least 2 hrs),but fair. • Never ask brain teasers. • Asks real world scenario. • Focus mostly on creative and analytical tests.
  15. 15. Uber Benefits To Emps. • Insurance • Retirement Plans and Stock Options • Maternity Leave • Flexible Work Hours • Gym Membership • Free Breakfast,Lunch,Dinner • Emp Discounts • Job Training
  16. 16. Employee Benefit Expenses (Ola) Insurance, Health &Wellness • Health Care & Insurance • Life Insurance • Disability Insurance • Dental Insurance • Vision Insurance Financial & Retirement • Pension Plan • Stock Options or Equity • Retirement Plan • Performance Bonus • Family & Parenting • Work From Home
  17. 17. Employee Benefit Expenses (Ola) Maternity & Paternity Leave • Childcare • Reduced or Flexible Hours • Unpaid Extended Leave Vacation & Time Off • Paid Time Off • Sick Leave • Bereavement Leave Perks Benefits • Employee Discount • Free Lunch or Snacks • Gym Membership • Company Car Professional Support • Diversity Program • Job Training & Tuition • Apprenticeship Program
  18. 18. Uber Work Culture (Office Spaces)
  19. 19. Uber Delhi Office Hauz Khaz Village
  20. 20. Activity Uber is now working on to generate profits from this financial year as the board has decided that it needs to give return to the investment by various stakeholders of the company. The company spends tremendous amounts of money on recruting new talent in their offices and paying out big bonuses to the drivers. So as a HR Manager come up with strategies to help align to the goal of generate profits and at the same time ensure that employees and drivers are happy.
  21. 21. Enjoy your ride!

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