1. Use of Baldrige Education
Excellence Model to Evaluate
Management of e-learning
Resource Development and
Delivery
Kulari De Silva Lokuge
Faculty of Business
Charles Sturt University, NSW, Australia
klokuge@gmail.com

2. E-learning
• Use of ICT for learning
– Off line Technologies
– Web Technologies
– Mobile Technologies
Source:Elearning4schools.net

3. E-learning : Resource Development
and Delivery
Khan’s e-learning model, source: asianvu.com

4. Source: Khan, B. H. (2004, September-October). People, process and product continuum in e-learning: The e-
learning P3 model. Educational Technology. Vol.44, No. 5. pp. 33-40.

5. Baldrige Excellence Education
Model (BEEM)
Source: Baldrige National Quality Program, 2008

6. Leadership
• Guide and Sustain the
Organization
• Communicate
• Encourage high
performance
Source: www.flickr.com

7. Leadership
• Organizational Governance
• Legal and Ethical Behavior
• Support Key Communities
Source:Elearning4schools.net

8. Strategy Development & Deployment
• Strategy Development
Processes
• Strategic Objectives
• Action Plan Development
• Action Plan Deployment
• Performance Projection

9. Student, Stakeholder Market Focus
• Determination of :
– Requirements
– Satisfaction
• Relationship building
www.automatedbuildings.com

10. Measurement, Analysis and KM
• Performance measurement
• Performance analysis, review and
improvement
• Management of Information Resources

11. Knowledge Management
http://www.kh-2.com/mediawiki-1.5.8/images/f/f9/Phrenology10.jpg

12. Workforce
• Enrichment
• Development
• Engagement
Assessment
• Work force
– Capability
– Capacity
– Climate

13. Process Management
• Core competencies
• Work process design
• Emergency readiness
• Work process:
– Management
– Improvement
Source: cad.auckland.ac.nz

14. Process Management
Source: www.flickr.com

15. Results
• Learning results

16. BEEM & Management of
e-learning RDD
Source: martonhouse.wordpress.com

17. Thank you!
Kulari De Silva Lokuge