Koyel Biswas is seeking a challenging position that utilizes her 5 years of experience in career. She has worked as an Information Processing Specialist at Tata Consultancy Services for over 10 years. Her roles included email processing, SAP data entry and maintenance, invoicing, and serving as a senior processor and backup QA. She has a Bachelor's degree in Computer Science from Calcutta University and skills in Windows, programming languages like C and C++, SQL, and Microsoft Office.

1. KOYEL BISWAS
Mobile: +91 9874550888Mobile: +91 9874550888
Email- koyel8.b@gmail.com
CARRER OBJECTIVE:
To work in an organization that appreciates innovations, demands analytical. Provide a challenging
and performance driven environment and a wide spectrum of experience to grow and excel in my
career. I aim to create meaningful contribution to the organization through my skill and abilities and
to continuously improve on my professional knowledge and skill.
PROFESSINAL SYNOPSIS
 Result Oriented Professional possessing nearly 5 Years Experience in Career.
 Hard-working, Competent & Efficient.
 Smart, Dynamic & Talented to Play a Positive Role in a Challenging Environment.
 Good Communicator with Excellent Presentation, Team management / Building & Motivation Skills.
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COMPETENCIES:
♣ Process Improvement,
♣ Data Processing/transaction processing ,
♣ Reporting Research Results,
♣ Networking Knowledge,
♣ Presenting Technical Information,
♣ Operating Systems,
♣ Reporting Skills,
♣ Client Relationships,
♣ Customer relationships
♣ RCA certified
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EMPLOYMENT SCAN:
Name of the Company Tata Consultancy Services
Designation Information processing specialist
Duration From 10th August 2009 – till date.
Job Profile :
 Email process:
Resolving customer's queries through email using outlook.
Managing customer's in-box.
Following up with the distributors.
Ensure on-time service to customer.
 SAP CIC:
Identifying BP, Contract accounts, and premises.

2. Changing BP data and contract account data.
Changing payment data.
Meter Installation.
Managing activities and work flow.
Handling move-in, move-out, and move-in/out process.
Entering meter readings.
Invoicing.
 SAP IS-U:
Master data
Device management(the installations, meter reading, and the certification of all devices)
Energy data management(interval reading, schedule management, and the billing of interval energy
consumption)
contract billing
Invoicing
SAP waste and recycling( Monthly/Bimonthly/Quarterly billing, put NSRD)
Project Details:
Project : Australian Gas and Light (AGL)
Location : Kolkata
Role : Information processing specialist
Domain : ERU (Energy Resource & Utility)
Current Role in Organization:
Working as a Senior Process Associate in the current project. Primary Role as Back up QA and senior
processor:
♣ Consistently measuring the Accuracy & Efficiency of the team and individual team member including
self
♣ Ensuring thorough knowledge and understanding of the entire task being processed by the team
♣ Ensuring that every task and process update is available on time to individual team member.
♣ Providing appropriate data and information on time to individual team member to help them resolve
any query related to process or production.
♣ Identifying any training needed for the team and team member including self to ensure continues
improvement in productivity, accuracy and understanding of business requirement.
♣ Performing QC for the team and individual team member and published the report weekly basis.
♣ Compliance to reporting practice.
♣ Adherence to organizational quality and security policy.
♣ Help to measure strengths and weaknesses of every individual in the team.
♣ Help TLs to achieve reporting compliance and help to ensure very low attrition
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SCHOLASTICS:
2009 Bachelor of Computer Science (Hons) from Calcutta University, Kolkata.
2006 Higher Secondary Examination under West Bengal Council of Higher Secondary Education.
2004 Madhyamik (Secondary) Examination under West Bengal Board of Secondary Education.
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TECHNICAL SKILL:

3. Operating System : Windows 95/98/2000, Windows XP, Dos
Programming Languages : Fundamentals of computer, Microsoft Office (WORD, E
XCEL, POWERPOINT) , Internet & Email, C, C+
+,SQL.
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HOBBIES:
♣ Reading story books,
♣ Listening music.
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STRENGTHS
 Good Communication Skill.
 Smart, Dynamic & Challenging To Play a positive
Role in a challenging environment.
 Sincere & Hard-working.
 Comprehensive problem solving abilities.
 Good Leadership Skills.
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PERSONAL DOSSIER:
Name : Koyel Biswas
Father’s name : Prakash Biswas
Date of Birth : 14th
August, 1988
Sex : Female
Languages Known : English, Hindi and Bengali.
Nationality : Indian
Religion : Hindu
Present Address : 54, Simla Road Kolkata-700006
Declaration - I hereby declare that all the Information Furnished Above are true to the best of my
Knowledge.
Date:
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Place: Kolkata (Koyel Biswas)