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IMM Change Management

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IMM Change Management

  1. 1. Change Management For Business Transformation Applying success-factors
  2. 2. Platform • Establish whether change is strategic/ operational. • Understand how the work will change. • Identify who will be impacted and how. • Use 8 KSF’s to get stakeholder commitment. • Determine approach (pressure, persuasion, learning) • Make road map and execute the plan.
  3. 3. How people react to change !quot;#$ %&'$ (!!#$ #+,-./$ 6477-27+,2$ 8++/-,9:;$ :+/<$+:2++7;$ :+/<=+<<-0.0>?$ )*#$ *00+12.,0+$ &31/45.2-4,$
  4. 4. How people react to change
  5. 5. Plan the 8 succes factors !quot;#$quot;%&'% ()*quot;#+,% ;quot;)'&)/.#+quot;% -).#$'&)/.01&#% .#4%&)*.#1=.01&#% 21$1&#% .51*#/quot;#0% ;)&<quot;+0% 3#*.*quot;4% 1#0quot;*).01&#% 5quot;.4quot;)$617% 86.#*quot;% 86.#*quot;%+.7.+10,% +&//(#1+.01&#$% 9#2&52quot;4% $0.:quot;6&54quot;)$%
  6. 6. Prerequisites and symptoms
  7. 7. Establish sense of urgency • Goal: articulate need for and economic impact of change, establish theme of first communication. • Identify the forces driving the need for change. • Link them to customers and broader business challenges. • Highlight that price of staying the same is higher that the price of change (business case). • Compel action.
  8. 8. Clarify the transformation vision • Goal: achieve consistency of beliefs and actions. • Translate the sense of urgency/the business case into a compelling picture that draws people towards the future state. • Define new people, process and technology requirements aligned with the strategy. • Specify new behaviours for the future state.
  9. 9. Engage leadership at all levels • Goal: Engage project sponsors in a meaningful dialogue about their role. • Identify leadership roles and behaviour required for success. • Establish clear accountability for fulfilling responsibilities. • Set strategies for existing support and leadership of key people and initiatives. • Cascade responsibility for leading change down to front-line leadership.
  10. 10. Establish Change communication • Goal: Ensure that stakeholders get and understand the information they need to perform their roles, interaction with stakeholders, feedback mechanism. • Use varied means to communicate throughout the entire organization. • Hold leaders accountable for communication. • Encourage two-way communication.
  11. 11. Involve stakeholders • Goal: Engage key players, have them contribute to the initiative. • Involve stakeholders in problem solving. • Keep stakeholders informed of status toward organizational objectives. • Act on feedback from stakeholders. • Mobilize the right resources at the right time to adopt the implementation initiative. • Create a critical mass of effort by impacted groups to propel the change.
  12. 12. Enhance change capability • Goal: assess capabilities to overcome obstacles, set priorities, achieve change momentum. • Provide a framework to manage change and create self-sufficiency within the business for leading continuous change. • Capture and transfer learning from past experience. • Create increased ability to adapt and thrive on change via learning and professional development.
  13. 13. Implement project integration • Goal: lower risks due to multiple priorities and conflicting resource requirements. • Fully integrate technology, process, and people components. • Anticipate external and internal events that may impact the project. • Ensure sufficient flexibility is present in implementation plans.
  14. 14. Enhance performance and organizational alignment • Goal: increase the likelihood of successful implementation of major change. • Drive the behaviours needed for new process, technology, and people performance. • Create an environment where desired behaviours are modelled, developed, measured, and rewarded. • Reinforce, sustain, and reshape desired performance over time.
  15. 15. Establish sense of urgency • Goal: articulate need for and economic impact of change, establish theme of first communication. • Identify the forces driving the need for change. • Link them to customers and broader business challenges. • Highlight that price of staying the same is higher that the price of change (business case). • Compel action.
  16. 16. Change management dashboard • Tool to visually display status and monitoring progress. • Includes an indicator for all 8 key areas. • Introduce during project kick off and get consensus on the importance of these indicators. • Include dashboard in status reports during project.
  17. 17. Change management dashboard

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