1. _________________________________________________________________
Kosette L. Clark
______________________________________________________________
25393 Maple Lane, Cochranton, PA 16314 H:(814)720-8615 bcc1972@windstream.net
Summary
Accomplished and energetic Branch Manager with a solid history of achievement in sales and
marketing. Motivated leader with strong organizational and prioritization abilities. Areas of
expertise include communication, active listening and decision making.
Skills
 Active Listening.
 Customer Service.
 Administration and Management.
 Judgment and Decision Making.
 Sales and Marketing.
Experience
Branch Manager, 12/2013 to Present.
Citizens Bank
 Facilitate conversations with team members to increase sales goals and customer experience.
 Establish and maintain relationships with individuals and business customers, and provide
assistance with problems these customers may encounter.
 Network within community to attract new business customers.
 Plan, direct, and coordinate the activities of workers in branches.
 Forged business partnerships and alliances to create brand awareness in the community.
Assistant Branch Manager, Financial Sales Consultant, and Call Center Representative, 03/2005 to
10/2013.
 Coached team members to increase referrals, increase sales goals, and increase customer
satisfaction.
 Greet customers and callers and handled their inquiries or directed them to the appropriate
person according to their needs.
 Maintain scheduling and event calendars.
 Manage projects and contribute to team work.
 Conceptualized and implemented contests for my coworkers and customers.
Education
Bachelor in Business and Marketing, January 2004.
Edinboro University of Pennsylvania
Masters in Education, May 2010
University of Phoenix