1. KIRSTEN KLINKENBERG
1168 East Glen Echo, Loveland, Ohio 45140
513.680-6400• kricket0516@gmail.com
QUALIFICATIONS SUMMARY
Personable and organized Executive Assistant and registered Notary Public with background in
providing administrative support for major corporations.
 Diligent professional with proven track record of managing simultaneous tasks and meeting
strict deadlines.
 Demonstrated history of fostering strategic and productive relationships with colleagues,
clients, and stakeholders at all levels.
 Expertise in planning and accountability procedures, as well as project goal setting.
 Technically proficient in a variety of applications, including MS Office Suite, Lotus Notes, and
SAP, as well as able to type 80 WPM.
EDUCATIONAL BACKGROUND
Studied Bachelor of Science in Office Administration with a Minor in Management
UNIVERSITY OF CINCINNATI – Cincinnati, Ohio
PROFESSIONAL EXPERIENCE
CINCINNATI HEBREW DAY SCHOOL, CINCINNATI, OHIO 7/2015-PRESENT
EXECUTIVE ASSISTANT TO VICE PRESIDENT
Create and prepare monthly budget progress reports and report to business office on results and
progress. Create, manage and track tuition contracts and payments. Ensure all payments are
recorded in accounting system and provide billing support when needed. Main contact for Hiring
school support staff, includes recruiting, interviewing and managing hired staff. Provided direct
support for schools events and fundraisers. Provide Administrative support to Executive Vice-
President with managing business office. Coordinated travel for out of town guests,
COMPUTER SCIENCES CORPORATION, BLUE ASH AND CINCINNATI, OHIO, 1/2005 – 6/2015
Finance Manager (The Kroger Project), 5/2007 − 6/2015
Oversee financial processes and accounting functions for project, including serving as financial and
global point of contact for billing issues and cost rates. Create forecast spreadsheets to track
resources by week, as well as P2/SF numbers, start and end dates, and bill rates. Ensure all invoice
deadlines are met and maintain project forecasting records. Manage account resource spreadsheet.
Review P&L, India, and Sub K invoices, and operating costs for accuracy; report discrepancies to
management team. Record and track contracts and SOWs for account. Provide ongoing
administrative support, such as planning events and meetings and coordinating travel.
• Designed and implemented direct billing for India resource, saving approximately $100K
a year for project and account.
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2. KIRSTEN KLINKENBERG
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• Collaborated with account management team on successfully increasing margin from
22% to 36% in less than four years.
• Improved forecasting and O/I reporting through redesign of spreadsheets and invoice
process changes.
• Named Kroger Wall of Fame Winner three times since moving into position.
Executive Administrator, 1/2005 – 5/2007
Provided advanced administrative support to Managing Director and Practice Manager for unit.
Managed and processed confidential information and records in adherence with guidelines.
Prepared a variety of financial reports, including sales, profit margin, P&L, aged receivables, and
unbilled. Maintained and coordinated managers’ schedules.
• Maintained high client satisfaction rate, as well as managed high priority tasks,
ensuring that all deadlines were met during tenure.
NEW HORIZONS COMPUTER LEARNING CENTER, CINCINNATI, OHIO, 8/2000 – 12/2004
Customer Service Manager
Supervised customer service desk, testing lab, and student center while managing testing centers.
Reviewed and identified customer service concerns and issues. Ordered and distributed classroom
courseware, as well as administered online learning platform. Served as direct contact for all
vendors. Maintained student and class registration database. Supported sales team and General
Manager with administrative tasks. Ensured that all licenses and area WIAs were renewed in a
timely manner.
• Oversaw HR functions for Cincinnati and Northern Kentucky locations.
• Earned MVP Award 4 times, as well as won Customer Satisfaction Award twice.