1. While working at the Glenview Park District as an IT Support Technician I
was privileged to learn and perform a broad array of skills, which I am able to offer.
The 18 hole Glenview Park District Golf Club’s club house underwent renovations,
and the IT department handled nearly all of the tech being installed. For this project
I helped run around 75 cat5 (including termination), audio, analog, and HDMI
cables. Professionally mounted 10 speakers, 5 security cameras, and 6 TVs. Setup 6
office workstations, and 3 POS workstations. I personally configured the switch and
HDMI matrix for the building, mounted them into the rack, and connected all cables
from the patch panel.
My primary role for the summers was outdoor pool support for the 2 pools.
Here I setup and broke down 6 concessions and 5 admissions POS workstations, 2
manager computers, and 4 cash counting computers. I worked the weekends for the
pool support, and was there for any technical support needs. I troubleshot onsite in
front of the customer, maintained a calm composure, and resolved issues that came
up. I developed self-help guides for the main issues staff had, but was still needed
for admin rights on others.
The large project that I was tasked with my first summer was to upgrade
each of the 13 facilities’ current switch/router combination to a single HP 2920
switch. Along with this, we needed to also install 13 Audiocodes analog gateways
for the analog lines in the facilities.
The other miscellaneous work I performed, included help-desk support using
VNC Viewer for issues I couldn’t guide a caller through, a lot of printer setup,
configuration, and repair. Ricoh scan to folder setup for users. Cisco Unified Calling
Manager Administration including installation of device, creation of numbers,
devices, and users then syncing them. Lastly, giving the user a newly installed Cisco
phone and VM through a Microsoft Exchange server.