1. Kevin McPeake
2 Highfields Grove
Pond Park Road
Lisburn
BT28 3GH
Telephone : 07810 540538
Email : kevinmcpeake@hotmail.com
Summary
An experienced Senior Manufacturing Manager who has successfully delivered results in
demanding service and operational environments. A resourceful problem solver with a record of
success in delivering complex change programmes. Highly effective in managing and motivating
teams to achieve key objectives .
July 2011 – Present Leader – Service Operations Ciena
Ciena is a United States basedglobal supplierof telecommunicationsnetworking equipment , software &
services that support the delivery & transport of voice , video and data service employing 78 people locally
Responsibilities
 Management of Customer Account – Customer interface
 Compilation of customer metrics report and lead customer performance reviews
 Delivery on Customer Service Performance SLA’s
 Handling of Customer escalations
 Outlining programme for driving Business Improvement initiatives with partners
 Accountability for Inventory accuracy , alignment on Oracle and inventory snag resolution
 Support for the logistics activity involving movement of inventory in EU & Non EU
countries
Achievements
 Prepared project plan and executed on providing a single Warehousing provider in EMEA
– Moved from 2 incumbents to 1 new provider
Project scope was the physical movement of 22.5k SKU’s from 120 incumbent
warehouses to 80 new warehouses across 15 countries in 2.5 weeks . Completed with
No Impact on customer service
 Reduced logistics costs by £60k per year on defective inventory moving to repair
 Managed inventory swap out programme in Europe – Swapping A Class stock for B
Class stock – Annual revenue increase £300k
 Delivered Customer Service Performance at >98% to SLA
October 2000 – July 2011 Leader – Warehouse Operations Nortel Networks
Nortel Networks Corporation was a multinational telecommunications & data networking equipment
manufacturerwhich had an Operations and R&D facilities in Belfast employing 3000 people
Responsibilities
 Accountable for all incoming logistics and Warehousing activities with staff of 60 covering
shop floor and warehouse support activities
 Developed team working through Lean Manufacturing principles & Kaizen events and
drove productivity and business improvements throughout the Warehousing Operations
 Retained full responsibility for Inventory Control . Implemented Inventory Cycle Counting
discipline and scheduled annual physical inventory count
 Led Business Unit for the Build , Configuration and Test of Telecoms switching
equipment

2. Achievements
 Successfully transitioned Warehouse from SAP to Oracle
 Consistently delivered Customer Service Performance at >98% to SLA
 Inventory Accuracy held at >99%
 Eliminated requirement for all Off-Site storage facilities
 Led Business Improvement initiatives and implemented change – Improved Receiving
Flows , Reduced Warehousing footprint , Increased shop floor productivity , reduced
waste from warehouse support activities
 Nurtured Lean Culture with Shop Floor team & Office personnel
 Prepared and implemented Training & Development plan for all Direct & Indirect staff
July 1985 – October 2000 Manufacturing Manager Langford Lodge Engineering Co . Ltd.
Responsibilities
 Operated as Manufacturing Manager for Business Areas – Stitching , Fitting & Assembly
and Surface Treatments plant
 To introduce , implement and maintain Work Measurement & Work Study methodology to
Langford Lodge
 Led Business Improvement initiatives across all Business Units
 Delivered successfully against Customer Service Performance targets
 Provided annual Business Development Plans
 Formulated strategy for capital spend on machinery and equipment
 Developed and maintained Training & Development plan for all staff
Achievements
 Successfully introduced Work Measurement / Study to all areas of manufacture at
Langford Lodge
 Significantly improved productivity through the sourcing and introduction of CNC stitching
equipment and automated fabric & belting cutting equipment
 Developed a continuous improvement culture through manufacturing facility
 Provided proper work flow for material movement through shop floor
Training , Qualifications& Skills
 ACFI – Part 1 & ACFI – Part 2 : Specialising in Manufacturing and General Management
 Lean Manufacturing methodology - N.V.Q. – Level 2 in Business Improvement
Techniques
 BCP prime for operations ( Business Continuity Plan )
 SOX auditor ( Inventory Financial Responsibilities )
 Fire Marshall Trained
 N.V.Q. – Level 5 in Management
This accreditation was awarded following the successful submission of a
competence based portfolio covering my involvement in all aspects of senior
management
 Team Briefing accredited through Industrial Society
 Fully competent with using Microsoft family of IT Applications, including MS PowerPoint,
MS Excel, MS Word
 Strong presentation, influencing, negotiation and communication skills.
 Excellent communication and interpersonal skills in dealing with Customers.