1. Kevin Kurtis Higginson
4267 Edgehill Dr. Los Angeles, CA 90008 206-816-0903 kevinkurtishigginson@gmail.com
Summary An IT professional with demonstrated success designing and implementing solutions that
improve business functionality and efficiency. Possess a diversified technological
background with an emphasis on analysis and implementation. Proven ability to propose
and implement technologies that decrease cost while increasing performance and
productivity.
Highlights
• Project Management • Agile and waterfall
SDLC
• Business Systems Analysis
• Forecasting and
planning
• Business process
improvements
• Web applications and
technologies (SaaS)
• Software: MS Office
Suite, MS Visio, MS
Project, Pencil Project,
Photoshop, SQL Server
Management
• Data management
and analysis (SQL)
• Business requirements
gathering and documenting
(wireframes/use
cases/process flows/BRDs)
Experience Sr. Manager, Implementations/Business Analyst August 2008 – Present
Connecture
Los Angeles, CA
• Managed the deployment and logistics of 200+ web based applications to both internal
and external clients on a yearly basis
• Staffed, trained, and managed a team of 10 coordinators to assist in the
implementation of web based applications
• Responsible for ensuring procedures and processes are followed to effectively achieve
predefined metrics
• Evaluated business processes to determine inefficiencies in order to streamline
practices resulting in a 40% increase in productivity
• Managed and provided support to both internal and external customers
• Met with external clients to determine their needs and manage their expectations for
the implementations of contracted web based applications
• Prioritized defects and system problems, ensuring accuracy and deadlines were met
• Provided backend database support for internal and external clients
• Worked with internal clients, designers, and programmers to identify requirements, and
assist with creating user interfaces, enhancements and develop implementation
timelines.
• Interfaced with business stakeholders to prepare and update business and system
requirements
• Oversaw requirements gather and documentation of new product releases and legacy
product transitions
• Performed manual testing, constraints verification testing, and the functional testing for
new and existing products
• Created training materials as well as delivered training to both internal and external
customers
• Developed use and test cases for new product functionality

2. Business Systems Analyst February 2008-June 2008
T-Mobile USA
Bellevue, WA
• Organized and Facilitated internal stakeholders requirements gathering sessions to
determine both business and system requirements
• Wrote clear, concise detailed system requirements documents in accordance to T-
mobile guidelines
• Wrote test plans and executed various levels User Acceptance and Operational
Acceptance testing using test cases
• Provided ad hoc reporting services pertaining to the internal customer’s collection
database.
• Analyzed internal processes and proposed and implemented new process to create
more efficiency
• Troubleshot systems inconsistencies and created fixes with the creation of stored
procedures
Assistant Developer/Jr. Business Analyst March 2006-Feb.2008
Seattle Mariners
Seattle, WA
• Analyzed business needs for end users to help identify business problems and purpose
solutions
• One of two to design, build, implement and maintain the company’s intranet site
• Responded to, evaluated, and prioritized incoming phone calls and email requests for
technical assistance from users experiencing problems with hardware, software,
networking, and other computer-related, web, and telecom technologies
• Troubleshot, repaired, and installed new and existing hardware and software on client
work stations
• Troubleshot and resolved network connectivity issues on client workstations, POS
workstations, and retail kiosk
• Provided technical support for media and all concessions throughout Safeco Field
during home games
• Maintained and updated the company customer relationship management database
Database Administrator July 2002-Febuary 2004
JP Morgan Chase
Tampa, FL
• Updated and maintained JP Morgan Electronic Financial Services retailer database of
record (Benefits Accessed Information System, BAIS) for retailers' participating in the
EBT Program
• Coordinated logistics between vendors and customers to ensure P.O.S. devices were
installed, maintained, and processing properly
• Developed tracking indicator tool to measure metrics of workplace, tracking
performance of the workforce, resulting in 30% increase in productivity
• Promoted 2 grade levels after 4 months of service with JP Morgan Chase
• Streamlined business processes saving the business 20% in labor costs
• Reported out to senior management concerning activity levels, trends, and forecast of
the business unit
• Troubleshot database inaccuracies, debugging software logic
Education Washington State University
B.A. Business Administration, August 2005
Concentration: Management Information Systems