1. MICHAEL D. WILLIAMS II
 1416 S. Chestnut Ave. Broken Arrow, OK 74012 cell: 918-637-9334 williamsiimichael@gmail.com
Professional Experience
Ruhrpumpen, Inc. 09/2013-Present
Project Coordinator/Processor
Significant Accomplishments:
 Maintain an on-time release rate of 90% or greater on Buyout & Casting bill of materials
 Continuous Improvement team leader and administrator for buyout process
 Participant in various Synerteam and Continuous Improvement teams
 Authored new Work Instructions and Procedures for the Buyout, Casting and Fabrication steps in
the Engineering Schedule work structure
 Implemented new position that released Bill of Materials for the Buyouts, Castings and
Fabrications without the benefit of engineering application data sheets
 Worked with Vendors, Project Managers and Documentation to complete Final Manufacturing
Data Books, meeting contractual obligations resulting in final payments by the customer
Responsibilities Include:
 Bill of Material creation
 Part number creation, to include technical item text, for vendor supplied and manufactured parts
 Attend Clarification and Kick Off meetings for each new project to identify and resolve potential
issues upfront
 Work with the Procurement department to determine which vendor quotes are accurate
 Use Casting & Fabrication drawings to search for in-stock parts and/or parts to be purchased or
manufactured for new projects
 Delineate the process details and engineering specifications from Performance Curve, job data
and drawings provided by sales and the customer
 Work closely with Project Engineers to verify process details
 Process and complete change orders by adjusting Bill of Materials and initiating a BCN
document
Saint-Gobain Corporation 4/2007-7/2013
Utility / Lehr Inspector (Quality Control) / Packed Ware Auditor / I. S. Operator
Significant Accomplishments:
 Often selected to perform special projects for ability to accomplish projects ahead of schedule
and efficiently
 As a quality control inspector, I was able to reduce the amount of ware held on my shop by
inspecting product while also paying close attention to product loss in the SIL system
 As a Machine Operator I consistently ran my shop above the standard production rate of 92%
 Consistently had the least amount of product held for defects each month, sometimes having as
low as 80% less than the amount of held ware (defective product) as the next lowest shop
 Assisted in disaster shutdown and recovery during and after a transformer explosion and fire that
caused a plant evacuation
Steve Boyle & Associates, Inc. 2001-2007
Client Services Technician
Significant Accomplishments:
 Assisted in the re-design of core modules that helped reduce user errors due to its process flow
Michael Williams Resume

2.  Facilitated data modeling of all new application modules
 Helped with the form design and development of all new application modules
 Continually trained and supervised junior support technicians
 Assisted in the implementation of a help system that included FAQs and “how-to” procedures
which helped to reduce incoming trouble tickets by 25% in its first year
 Initiated and co-authored a bi-monthly e-newsletter highlighting enhancements to software, listed
“how-to” procedures and FAQ’s contributing to the reduction of repeat support calls
 Regularly took 35% of support calls, emails and faxes on a weekly basis for more than four years
Responsibilities Included:
 Managing projects between client services and clients to include: report writing, programming,
data conversion, module development, training and customized application procedures
 Assisting with user interface and form design and development of new application modules
 Working closely with software development team to convey client feedback on enhancements
 Consulting and advising clients on system configurations as related to computer environments
 Maintaining client relationships, responding to issues related to improving trends and procedural
processes
 Prioritizing daily work flow of trouble-tickets
 Provided on-site, electronic and phone training to more than 65 clients in four years
 Continually educating client service team to ensure professional and technical competency
 Supporting office network (Windows 2000 Advanced Server) to include general system
maintenance, Active Directory monitoring, Services monitoring, and new user account setup
 Utilizing all MS Office suite applications for client communications, reporting, and presentation
Technical Qualification Summary
o Project Management
o Supervisory Experience
o Quality Assurance
o Database Development
o Database Administration
o Technical Training
o Technical Writing
o Networking & Telephony
o Communication Skills
Education
Tulsa Community College
I currently hold an Associate in Science: Accounting from Tulsa Community College.
OSU Tulsa
I am currently attending courses at OSU Tulsa. I have intentions of earning a bachelor’s degree in Finance.
Michael Williams Resume