A theoretical and practical framework for educational success.

2. 1
TOTAL TEAM COMMITMENT
Message from the Assistant Vice Chancellor
In accordance to LSU’s Strategic Plan 2025, it is our vision to be the
premier provider of transformative student-athlete support services. We
pride ourselves in utilizing state of the art technology, student-centered
support programming, one-on-one advising, a 54,000 square foot facility
that is conducive to learning, and being a committed team.
The Cox Communications Academic Center for Student-Athletes’ team is
comprised of five units: an executive team, an academic affairs team, a
student affairs team, an educational support services team, and an
operational team. Collectively, this dedicated group develops the
student-centered support structure for every LSU student-athlete.
In an effort to ensure that we are meeting the needs of our student-
athletes and remain amongst the premier support centers, we constantly
assess, evaluate, research best practices, and implement new
programming.
Our commitment to the total development of our student-athletes
primarily includes four areas: academic development, personal
development, community engagement, and career development. We
believe that our holistic approach has the potential to naturally develop
our student-athlete's intellectual growth and curiosity.
Our developmental approach to learning encourages education through
inquiry. We also encourage our student-athletes to be future leaders who
will go out into society and evoke the necessary changes by executing,
exhibiting, and teaching the very values that this office practices on a
daily basis. Those values are Accountability, Commitment, Success,
Integrity, Diversity, Teamwork, Education, and Service.
Again, we are very proud of what we do and how we do it...the LSU
way…a Total Team Commitment! Enter to Learn, Leave to Serve!!!
Geaux Tigers!!!
Kenneth O. Miles
Assistant Vice Chancellor

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TOTAL TEAM COMMITMENT
Our Organizational Chart

4. 3
TOTAL TEAM COMMITMENT
Our Team Charter
As a member of the Cox Communications Academic Center for Student-Athletes team, I commit
to:
o Remembering the primary focus is the student, and advocating on their behalf and my
team's behalf.
o Advocating for the success of co-workers and pushing them to be better every day.
o Working to my fullest potential every day and practicing integrity in all facets of my
work to ensure that students have the best chance for academic success.
o Holding my team members accountable to the same ethical standards of excellence,
and trust that they are giving their best every day.
o Embracing and respecting the skills, strengths, unique abilities and individual differences
of my team members.
o Seeking to understand and appreciate the demands and pressures of my colleague's
roles within the team and support them to reach their highest potential.
o Facilitating a positive and supportive atmosphere that is grounded in engaging,
meaningful dialogue through sound communication.
o Creating a decision-making environment that allows for the sharing of relevant
information through open communication.
o Empowering team members with the confidence to work toward their personal and
professional goals.
o Developing myself and team members to evolve our practices and approaches for the
betterment of our students.
o Listening to my team members and giving their ideas and needs my undivided attention
and the utmost respect when they are speaking.
o Exemplifying the values of CCASCA at all times, and I will conduct myself accordingly.
o Taking a proactive approach in times of conflict by addressing issues and concerns in a
respectful, professional, and timely manner.
o Resolving conflict with agreeable solutions for all parties involved.
Our Vision
To be the premier provider of transformative student-athlete support services.
Our Mission
Our team is committed to challenging student-athletes to achieve their highest level of
intellectual and personal development.

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TOTAL TEAM COMMITMENT
Our Values
Accountability: Exhibiting and promoting responsibility, independence, and self-
advocacy.
Commitment: Striving for excellence in the achievement of our organizational
goals.
Success: Achieving holistic success in all that is desired, planned,
attempted or achieved.
Integrity: Upholding an uncompromising moral and ethical code by
adhering to rules, regulations, and values.
Diversity: Cultivating and sustaining an inclusive environment that fosters
mutual respect for individual differences.
Teamwork: Fostering a cooperative and supportive effort to achieve mutually
defined goals.
Service: Contributing to the betterment of society by acknowledging and
pursuing the needs of the institution, community, and those we
serve.
Education: Fostering a thirst for knowledge and promoting the discipline to
pursue life-long learning.
Our Motto
Enter to Learn, Leave to Serve

6. 5
TOTAL TEAM COMMITMENT
GOAL 1: To graduate our student-athletes
Objective:
To offer a comprehensive
framework tailored to
improve the academic
skill set of each student-
athlete.
Strategic Actions
 Advise according to the degree audit
o Create projected graduation plans to map out
progression with eligibility
o Conduct face-to-face advisement meetings
with students that encourage ownership of
major and classes
o Communicate with senior colleges regarding
degree requirements
 Maintain a proactive process to regularly assess and
monitor student academic assistance needs in
order to provide individualized support plans and
interventions when necessary.
o Create a formal process for pre-screening
student-athletes when they sign their National
Letter of Intent (NLI)
o Assess students upon entry
o Create Academic Support Plan which outlays
tutoring, Learning Specialist, referrals, and
other specialist time as necessary for student
on Learning Specialist caseload
o Continue to assess individual progress;
intervening as necessary- (at minimum two
weeks into semester, mid-semester, one
month before finals, two weeks before finals)
o Promote early intervention to reduce the
number of students with academic sanctions
 Maintain a purposefully structured and effectively
managed tutorial program
o Devise a system of qualitative and quantitate
measures for assessing the growth and success
of the tutorial program
o Renew College Reading and Learning
Association accreditation for Levels 1-3 Tier II
Certification by 2017 (Valid for three years)
ORGANIZATIONAL FOCUS
Objective:
To offer a comprehensive
framework tailored to
improve the academic
skill set of each
student-athlete
The NCAA 2017
Overall Graduation Success Rate for
our student-athletes is 90%.

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TOTAL TEAM COMMITMENT
o Increase visibility of Tutorial Program among
other professional organizations and learning
centers
o Create Tutor Professional Development
Opportunities for Tutorial Staff
o Expand SMART Board game-based learning
initiative in the Tutorial Program
 Implement proven retention/persistence
principles
o Address compliance issues as it relates to
NCAA and SEC
o Find ways to recognize high achieving
student-athletes
 Establish and gain buy-in for the shared
responsibility for student accountability systems
o Assess class checking resources
o Establish realistic overall and per-team 1/3/5
year goals to include team-specific strategic
plans
o Actively support post-eligibility and pros who
are near degree completion via a formal
degree completion program: Project
Graduation
o Routinely evaluate the center’s support
systems for quality, comprehensiveness,
effectiveness, and perceptions
o Renew N4A Certification
The Tutorial Center employs more than one hundred fifty tutors
and provides student-athletes with supplemental instruction
based on the constructivist-teaching model.
ORGANIZATIONAL FOCUS

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TOTAL TEAM COMMITMENT
GOAL 2: To prepare student-athletes for life after LSU
Strategic Actions
 Establish comprehensive professional development
and planning for students that will prepare them to
compete in today’s society
o Implement programming for academic/
professional careers
o Establish relationships with former student-
athletes
o Provide preparation for professional athletics by
sport
o Integrate parental/guardian unit with student-
athlete experience
 Instill the importance of service and volunteerism
o Set realistic, attainable goals for student-athlete
participation in volunteering/community service
o Seek out new organizations needing service –
diversify
o Encourage awareness of and participation in civics
related activities
 Provide programming to increase awareness of health
and wellness issues and financial literacy
o Create a peer support group, not limited to
leadership development, team building
o Establish educational programming and create
information material for health and wellness and
financial literacy
o Instill the importance of cultural competence
o Research, support, and join university efforts to
bring about courses that would cover life skills,
health and wellness, career development,
academic integrity, study skills, leadership, etc.
o Identify available resources for student-athletes
who are parents
ORGANIZATIONAL FOCUS
Objective:
To provide a holistic
approach that fosters
lifelong learning, critical
thinking, and encourages
independence into
adulthood
In 2016-17 our student-athletes have
completed more than 7,000 hours of
community service within the
University, Baton Rouge, and the
surrounding communities.

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TOTAL TEAM COMMITMENT
Goal 3: To develop a culture of responsibility and integrity through
education and example
ACADEMIC STANDARDS & POLICIES
Strategic Actions
 Develop a CCACSA Code of Ethics to provide a
framework for ethical standards and decision-making
 Develop policy and procedure handbooks/manuals for
all units
 Create a searchable electronic repository
Objective:
Define clear standards of
proper procedure and
protocols for students, staff,
and other stakeholders
Strategic Actions
 Develop a standard protocol for new hire on-boarding
process.
 Ensure that staff is cross-trained in all essential
functions and procedural processes
Objective:
Evaluate and develop policies
and processes that establish
greater efficiency and
effectiveness
The Cox Communications Academic Center for Student-Athletes (CCACSA) has
achieved College Reading & Learning Association (CRLA) certification for all three
levels of the department's tutor training by the International Tutor Training
Program Certification (ITTPC) Committee.

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TOTAL TEAM COMMITMENT
Strategic Actions
 Explore collaborative opportunities for programmatic
transparency in order to open interdepartmental
dialogue and share experiences and solutions to
academic integrity
 Promote strategic staff involvement on campus
committees
 Develop an outreach plan that utilizes established and
new communication outlets to communicate our
commitment to Integrity
Objective:
Communicate the importance
of integrity and other core
values to the community at
large
Objective:
Foster approaches that
sustain a culture of positive
ethics and integrity
Strategic Actions
 Conduct Athletics/Academic Risk Analysis both
internally as well as with other Athletic stakeholders
to explore current practices in regards to academic
integrity and compliance
 Create/improve education and training for staff,
graduate assistants, tutors, student workers, interns
and students in order to instill the importance of
integrity and core values into constituents. Training
should focus on NCAA policies, Academic Integrity,
Student Advocacy, and CCACSA policies
In 2016 the Cox Communications Academic Center for Student-Athletes
was selected as a national Model of Excellence Program
by University Business and Higher One.
ACADEMIC STANDARDS & POLICIES

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TOTAL TEAM COMMITMENT
Goal 4: To nurture the personal well-being and professional aspirations
of our team
PERSONAL & PROFESSIONAL STAFF DEVELOPMENT
Strategic Actions
 Review the advisor calendar/timeline of deadlines
 Provide opportunities for staff to recharge
 Promote modified office hours
Objective:
To promote staff well-being
Objective:
To create a cohesive
staff environment
Strategic Actions
 Promote/ Support healthy tips of the month to staff
and workshops on " Health and Wellness" topics of
choice
 Create opportunities that embrace the opportunity to
gather as a team for sporting events
 Allow casual dress during non-peak times
 Promote Fun Friday themes
Objective:
Continue to boost team
morale

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TOTAL TEAM COMMITMENT
Objective:
To create a cohesive
staff environment
Strategic Actions
 Schedule group exercise activities
 Schedule staff social events
 Promote staff recognitions
 Define protocol for early dismissal
 Promote work life balance
 Establish a rotation of study hall coverage
 Support athletic teams during work day
 Allow staff to leave early to attend games
Objective:
To create a cohesive
staff environment
Through CCACSA, students develop
retention strategies to improve their
social integration into campus life, as well
as their academic success.
PERSONAL & PROFESSIONAL STAFF DEVELOPMENT

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TOTAL TEAM COMMITMENT
Objective:
To create opportunities
for Professional
Development for staff
Strategic Actions
 Capitalize on opportunities to attend workshops
either on campus or locally and attend webinars
 Report back information from conferences during
staff meetings
 Present or serve on a campus or national
association committee
 Attend state, regional, national conferences
 Support the use of tuition exemption benefit
 Identify relevant speakers for team meetings
Strategic Actions
 Develop shared calendar system
 Provide adequate lead time for staff to complete
assignments, provide feedback and meet deadlines
 Understand others timing and restrictions and
work schedules
 Implement Out of office notification
 Promote Guest Coach Program
 Utilize new technology and provide training
Objective:
To create optimal
collaboration
Objective:
To create opportunities
for Professional
Development for staff
Objective:
To improve communications
among team members
PERSONAL & PROFESSIONAL STAFF DEVELOPMENT

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TOTAL TEAM COMMITMENT
The Evaluative Process:
Each goal, objective, and strategic action are based on performance metrics established by
committees assigned by the Assistant Vice Chancellor. The committees are charged with
periodically assessing the progress of the relevant components of the strategic plan and will
regularly provide status updates at team meetings. Information gained from these reports
are used to adjust and amend the plan accordingly.
Led and coordinated by a committed team,
the Cox Communications Academic Center for Student-Athletes provides
cutting-edge technology, support programming, and one-on-one advising,
all within a 54,000 square foot facility that is conducive to learning.

15. 100 Gym Armory • Baton Rouge, LA 70803
Telephone: 225-578-5787 • Fax: 225-578-5790 • E-mail: acsa@lsu.edu