2. We Are the International Specialists.
It’s incredible to see how far we have come at DHL Express
since pioneering the first door-to-door international express
delivery service in 1969. Today we are the industry leaders in
international shipping, serving more than 120,000 destinations
in over 220 countries and territories across the globe. We’re at
home anywhere in the world, and that matters to anyone with
overseas shipping needs.
International Isn’t Just Part of Our Business.
It Is Our Business.
We’re fully focused on international shipping, and our
network reflects that. We have state-of-the-art hubs around
the world, from Hong Kong to Cincinnati, which help enable
us to move your shipments anywhere at full speed. Our
knowledge of each country’s process and our longstanding
relationships with local Customs guarantee you the fastest
clearance possible. Plus, we have our own Customs brokers
all over the world – and in many cases, your shipment is
cleared before the plane even lands.
Back at home, we navigate the pickup and delivery of over
150,000 shipments into and out of the United States every
day. We’ve also invested an additional $108 million in our
U.S. Hub in Cincinnati (CVG) and $10 million in our first-
ever Chicago gateway at O’Hare International Airport to
enhance our state-of-the-art facilities, equipping them
with the latest technologies.
Service Quality Is in Our DNA.
As the specialists in international, we’re committed to using
our global expertise and world-class service to ensure your
success. By combining our “Can Do” attitude with a spirit of
innovation, we’re able to provide you with unique solutions
to fit the Public Sector’s specific challenges.
With our industry-pioneering global Quality Control
Centers (QCC) in Cincinnati, Leipzig, East Midlands and
Singapore, we’ve set the standard for global shipment
tracking. The QCCs give us the ability us to coordinate
information on every shipment 24/7, and we constantly
monitor world events to spot and work around crisis
situations that could impact your goods. Our sophisticated
system retrieves data from checkpoints across the globe
daily, helping us to take appropriate actions as necessary
to ensure a safe and timely delivery for all of your
shipments.
We Take “Doing What It Takes” to a New Level.
By focusing on relationships – both with our customers
and our network of global partners – DHL is motivated to
deliver the highest standards. We do not believe it’s enough
to just meet your shipping needs; instead our goal is to
exceed them. We act with passion, energy and enthusiasm in
everything we do. That’s the personal commitment of every
DHL employee.
WE’RE THE
WORLD’S MOST
INTERNATIONAL
COMPANY
AND WE PROVE IT EVERY DAY
3. A SPECIFIC TEAM DEDICATED
TO YOUR SPECIFIC NEEDS
Composed of Commercial Managers and Support Specialists
in every region of the DHL Express international network,
the DHL Global Public Sector Sales and Support Team
provides:
nn Dedicated specialists in these areas:
nn Risk management/contingency plan triggers
nn Global Compliance and Program Managers to design,
implement and support customized solutions
nn Specialists in ITAR, BIS, and OFAC compliance
Benefits for our Public Sector Customers
nn Discounted international express shipping program
nn Experienced and trusted U.S. Government partner with
17 years of industry know-how and reliability
nn Flexible shipping options to manage both imports and
exports with the compatibility to integrate into multiple
billing platforms, such as iRapt, P-Card and Syncada
nn Express door-to-door shipping services with 24/7
proactive tracking options for your exports and imports
nn Dedicated and experienced account management team
GLOBAL PUBLIC SECTOR SERVICE OFFERINGS
Service Description
Delivery
Commitment
DHL IMPORT
EXPRESS
WORLDWIDE
Import Services –
Inbound Express
Delivery
Guaranteed
delivery by end of
next possible
business day*
DHL EXPRESS
WORLDWIDE
Export Services –
Outbound International
Express Delivery
Guaranteed
delivery by end of
next possible
business day*
For more information about DHL Express benefits for the
Public Sector, contact the DHL Global Public Sector team at
888-345-9363, email Federal.Request@dhl.com or visit
dhl-usa.com/GlobalPublicSector.
Certain restrictions apply. All DHL Express export services are subject to terms and conditions.
DHL Express import services are subject to terms and conditions referenced on the waybill of
the country of origin, which shall govern each shipment. *A service guarantee applies to DHL
Express Worldwide and to DHL Import Express Worldwide, where DHL will, upon request,
provide either a credit or refund of the transportation charges paid by customer if the shipment
is delivered later than DHL’s published delivery commitment. Service guarantee does not apply
to third-country movements scheduled for end of day delivery. For complete details, please visit
www.dhl-usa.com/terms.
1969
First to deliver door-to-door internationally
1971
First to introduce international air express
delivery with service to the Philippines
1972
First to serve Hong Kong, Japan and Singapore
1976
First to serve Mexico
1978
First to serve Latin America
1983
First to bring international air express service to
Eastern Bloc countries
1986
First to China, now serving 390 cities and 95% of the
population
1992
First to re-establish service to Kuwait after the Gulf War
1995
Opens a first-of-its-kind facility in Moscow, Russia
2004
First to open Quality Control Centers (QCCs), revolutionizing
industry tracking standards
2005
First to have online routing orders for imports
2008
Opens first dedicated terminal in St. Petersburg, Russia
2011
First to launch an “all green” fleet in Manhattan
2015
First to introduce helicopter delivery service in Chicago
We’re an express delivery company with innovation in our
DNA, proven by our many firsts. Among them:
• Armed Forces – Direct
• Defense Contractors
• Embassies & Foreign Affairs
• Aid & Relief
• Federal Agencies & Local
Government
• Nonprofit Organizations
• Education (Universities)
• Non-Government
Organizations (NGO) &
501c3
