1. JIMMY CLARY
9116 ODEUM DR.
KELLER, TX. 76244
(817) 938-5121
JIMMY.CLARY2@YAHOO.COM
SUMMARY OF QUALIFICATIONS
Results-oriented and self-motivated leader, who undertakes a broad range of responsibilities to
improve and achieve organizational goals. Proven leader achieving promotions over multiple areas.
Recognized as the 2013 recipient of the Leadership Excellence Award (LEA).
Qualifications include:
• Democratic Leader
• Negotiating/Resolution
• Creative Thinker
• Time Management
• Effective and Energetic
• VOE Site Leader
• Customer Care Advocate
• Alliance Relations
• Champion of Change
• Training and Development
• Project Management
• March Of Dimes Floor Captain
Professional Experience
Citi Mortgage 2003 to Present
Positions Held
• Triage / UAT Maintenance Manager Remote / St Louis: Manage 7 Triage members, 1 A&P and 5
UAT testers. The Originations Production Support Triage Group (OPSI Triage) is a team of
Support Managers within Originations Production Support Implementations (OPSI). Our Mission
is to provide business support for all systems used by originations. The Originations Productions
Support Maint UAT (OPSUAT) is a group of subject matter experts that test all update to systems
used by originations.
• Senior Project Manager Remote out of Irving: Worked as the sole liaison between IT and the
business maintain and updating all system used by originations.
• Senior Operation Manager Dallas. Managed up to 5 teams or 17 (85 total employees). Worked
closely with Sales, Closing, and Risk. Responsible for turn times, QR and QC. Spend many months
working with Project Management on RESPA, and was one of the Business Experts that the bridge
line was transitioned to. Other projects included work flow and MI.
• Operation Manager Team North Dallas: Responsible for managing underwriting, processing and
new client advocate position. Team North was one of the top performing teams in many areas. File
per FTE, total underwrites, and total closings. Also work with Risk on QR and QC issues.
• Dallas Prime Processing Manager: Moved to Dallas to start new prime processing team. Took staff
of sub-prime processors and retrained on prime products. Also assisted training of underwriters.
Worked closely with underwriting managers and risk on issues and training needs. Received Blue
Chip award from sales team.
• Operations Supervisor St Louis: Responsibilities increased in this position over time. Started as the
processing supervisor and picked up closing, and underwriting. Responsible for performance
reviews, ratings, and administrative needs for 38 member staff. The St Louis team once up and
running, was rated as one of the top branches month in and month out, in Files per FTE, Errors,
and total closings. Was asked to relocate to Dallas when St Louis Branch closed.
• Closing Manager St. Louis: Worked as a liaison between the Ops Managers and the closing team.
All closing staff for CMI at the time worked the evenings due space restrictions. Was able to
decrease errors, and improve performance. PM closing team was eliminated due to volume
reductions.

2. Delta Air Lines 1989-2003
Positions Held
• Duty Manager: Covered ramp, bag room and baggage service. Responsible for eight (8) supervisors
and 118 staff members. Along with the day to day operation, also responsible for establishing
budget and managing through out the year.
• Shift Manager Airport Coordination Center: Worked with FAA and the OCC (Operations
Coordination Center), to reduce delays. Responsible for all aircraft gate holds for connecting
passengers and baggage. Also acted as acting general manager during time off.
• Supervisor: Worked numerous different areas, passenger service, ground, bag room, gates, and A-
Hub. Responsible for training staff, completing performance reviews, and meeting objectives
around performance and budget.
• Coordinator Personnel Development: New position created in the Airport Coordination Center
(ACC). Was responsible for training all staff, in positions along with performance reviews. Served
as back up for shift managers during time off.
• FAA Liaison: One of the original four to hold this position as Delta Air Lines. Worked with FAA
to coordinate during peak traffic times, along with severe weather. While in this position helped
design Flight Status Monitor which is the computer program that was eventually rolled out to the
OCC and the ACC.

3. Personal References:
Wes McCurry
Vice Present Jacksboro State Bank
Cell – (817) 266-3629
Wendy Shewbridge
Former Processing Director CMI
Cell – (240) 285-7765
Rob Flory
Site Manager Grainger
Cell – (817) 819-4814
Cindy Schuler
Control Manager CMI
Cell – (314) 753-1642