1. KATHLEEN GOUGH
11660 Church St.#794,Rancho Cucamonga,CA 91730 | (206) 383-3461 | katiegoughster@gmail.com
Professional Summary
Accomplished customer oriented manager withmore than 19 years experience. Specializing in
merchandizing, customer service skills, and training associates to become part of a quality work
force. Track record of achieving exceptional results in sales increases and creating repeat
customers.
Skills
· CustomerandPersonalService
· AdministrationandManagement
· TimeManagement
· Service Orientation
· JudgementandDecisionMaking
· Training
Experience
AssistantProduceManager January 2016-November2016
GiantEagle–Cleveland,OH
· Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to
attract customers and promote sales.
· Answer customers’ questions about merchandise and advise customers on merchandise
selections.
· Compare merchandise invoices to items actually received to ensure that shipments are correct.
· Take inventory or examine merchandise to identify items to be reordered or replenished.
· Stockshelves, racks, cases, bins and tables with new or transferred merchandise.
· Stamp, attach or change price tags on merchandise referring to price list.
ProduceDepartmentManager June 2006 – March2015
Fred Meyer– SeattleArea, WA.
· ProvideCustomer Service by greeting, assisting customers and responding to customer inquiries
and complaints
· Monitor Sales activities to ensure customers receive satisfactory service and quality goods.
· Inventory stock and reorder when inventory drops to a specific level.
· Instruct staff on how to handle difficultand complicated sales.
· Estimate consumer demand and determine the types and amounts of goods to be sold.
· Assign employees to specific duties.
· Enforcesafety,health, and security rules.

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· Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
· Plan and coordinate advertising campaigns and sales promotions and prepare merchandise
displays and advertising copy.
LicensedReal Estate Agent October2006 – October2007
MCM Condos – SeattleArea,WA.
· Generated leads of potential buyers.
· Showed listed properties to potential buyers.
· Listed properties using MLS, craigslist, and other real estate websites.
· Wrote purchase and sale contracts.
· Established and cultivated excellent relationships with mortgage brokers and real estate agents.
·Concentration on workingwith first time home buyers, explaining the process from purchasing
using state and federal programs to assist first time buyers.
ProduceClerk/AssistantProduceDepartmentManager October2001 – June2006
Fred Meyer– SeattleArea, WA.
· Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to
attract customers and promote sales.
· Answer customers’ questions about merchandise and advise customers on merchandise
selections.
· Compare merchandise invoices to items actually received to ensure that shipments are correct.
· Take inventory or examine merchandise to identify items to be reordered or replenished.
· Stockshelves, racks, cases, bins and tables with new or transferred merchandise.
· Stamp, attach or change price tags on merchandise referring to price list.
Cashier/PersoninCharge October1996 – October2001
Fred Meyer– SeattleArea, WA.
· Receive payment by cash, check,credit cards, vouchers,or automatic debit.
· Issue receipts, refund, credits, or change due tocustomers.
· Assist customers by providing information and resolving their complaints.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
· Answer customers’ questions and provide information on procedures or policies.
· Calculate total payments received during a time period and reconcilethis with total sales.
· Monitor checkoutstations to ensure that they have adequate cash available and that they are
staffed appropriately.
· Supervise others and provide on the job training

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CourtesyClerk October1995 – October1996
Fred Meyer– SeattleArea, WA
· Transport packages to customers’ vehicles
Education
High SchoolDiploma June 1995
Bothell High School – Bothell, WA.