This document summarizes GENPACT's leadership, diversity management, organizational culture, and efforts to motivate employees. Some key points: - GENPACT has grown from $3 billion in revenue in 1997 to over $3 billion in revenue in 2007 under the leadership of CEO Tiger Tyagarajan. - The company focuses on developing strong, superior leaders through its GOCD leadership program and encouraging diversity throughout the organization. - GENPACT aims to keep employees happy through career development opportunities, fair performance reviews, and a good work-life balance, including women-centric initiatives. - It believes in open communication, employee feedback surveys, and empowering employees to share ideas to foster loyalty and transparency.

1. A presentation by :
Kasturi Talukdar

2. 1997 and
2007
NV “Tiger” Tyagarajan
Revenue :
US 3 billion
dollar
Business
Transformati
on is the
main
function

3. Leadersh
ip
Strong, Superior
and Independent
Factory of
producing
proficient leaders
GOCD Program
Leadership is firm
in encouraging
diversity

4. • GENPACT follows global best practices to ensure that employees are happy by giving them fruitful and rewarding
careers.
• The underlying philosophy of performance management at GENPACT is to persuade and reward consistent,
superior performance. Employees are assessed on the basis of two proportions:
a) Performance-achievement of goals/objectives.
b) Potential-leadership competencies displayed.
• Best in class workforce.
• Women at GENPACT: Empowering women with an informable base, support system and training ground to gain
professional and personal skills to build successful careers and strikes a fine work-life balance.
• Learn while you earn program.

5. Power of
Human Capital
Diverse cultural
backgrounds
Management
through letter
and spirit
Women centric
initiatives
Believes in
providing equal
opportunities
DIVERSIT
Y
MANAGE
MENT

6. Organizational
CultureGENPACT believes that open, transparent and frequent
communication with fosters trust and goes a long way in
building employee loyalty
A key channel for garnering feedback is the Employee
Satisfaction Survey—the results of which are driven with
rigor and passion throughout the company
Empowering employees to voice their ideas, concerns, and
feedback is a key part of keeping them happy
They follow a Transparent Culture

7. Gap between the
actual and normal
level of employee
motivation
increases as the
employee spends
longer time in
BPO Industry
New employees join
the industry with
enthusiasm resulting
in higher levels of
motivation
People form a variety
of verticals such as
logistics, health care,
retail, finance, and
engineering have
come together to
work under one roof