1. KASSUNDRIA VIRGOUS
3550 Fox Meadows/ Memphis, TN 38115● 901.361.8477 ● klvirgous@live.com
CAREER PROFILE
AREAS OF STRENGTH AND EXPERTISE
 Employee Safety
 Knowledge Management
 Electronic Records Management
Food Safety
 Customer Service
 Employee Supervision
 Performance Monitoring
 Data Entry
 Quality Control
 Team Leadership
EDUCATION
Hamilton High School
1977-1981 – High School Diploma
EXPERIENCE
Paramount Staffing, Memphis, TN
Warehouse Coach: 11/2015-current
 Responsible for communicating regular performance and quality goals in support of the On-site Manager.
 Supports the warehouse supervisor in overseeing temporary associates in all department areas. Serves as a team lead on special
projects. Trains and provides direction and guidance to assigned staff.
 Provides miscellaneous job-related duties as assigned by the On-site Manager to assist in administration.
 Serves as a key point of leadership to mentor and motivate warehouse associates to be engaged, driven, collaborative, safety
conscientious and customer focused.
Kraft Heinz Co., Memphis, TN
Marketing Support Center Coordinator:2/2016 – 7/2016
 Supported all area process improvements to optimize value, and quality. Assisted the department in following the KPI process for
all area deficiencies such as customer complaints.
 Managed inventory levels of products and packaging supplies and made adjustments as required. Alerted manager to product
quality issues/shortages. Broke down bulk containers into pre-determined sample sizes
 Received and entered request for samples or marketing materials into the Great Plains order processing systemso orders could be
filled and inventory adjusted. Used judgment to interpret information in the request and route for approval when appropriate.
Communicated with sales and customers when needed to clarify requests and manage delivery expectations.
 Picked, packed and shipped commercial, experimental, and culinary samples using Great Plains and various shipping systems.
Hand-picked and packed boxes, printed and enclosed documents, and emailed sample order invoices to Sales. Prepared bills of
lading and exported documentation when needed. Ensured hazardous shipping certification and practices were adhered to as
required.
 Trainer for new hires for domestic and international shipping.
Shipping and Receiving Specialist: 1/1997-2/2016
 Received and prepared sample orders from Great Plaines Systems. Retrieved, packed, and shipped sample orders both
domestically and internationally.
 Maintained product inventory of cheese and savory flavors. Paid shipping bills through PaySmart billing program. Provided
sales team with a record of all shipments in the absence of the supervisor.
 Supported various departments by communicating product availability through serving as a customer service representative to the
sales team.
Maxx Sent/ CDA Security, Memphis, TN
Security Officer: 8/2012-8/2014
 Protected property and personnel by patrolling assigned areas. Monitored entrance of property through surveillance.
 Identified visitors and asked for appropriate documentation. Guarded against theft and maintained security check points.
 Inspected and adjusted security systems, equipment, and machinery to ensure operational use to detect evidence of tampering.
 Assisted in guest parking.
K & N, Memphis, TN
Quality Control Inspector: 1/2007-12/2008
 Approved incoming materials by confirming specifications. Conducted visual and measurement tests. Rejected and returned
unacceptable materials.
 Approved in-process production by confirming specifications. Communicated required adjustments to the production supervisor.
 Documented inspection results by completing reports and logs. Entered data into quality database.

2. CLIENTS NAME Resume, Page 2
 Maintained a safe and healthy work environment by following standards and procedures while complying with legal regulations.