How to make the most of your "9 to 5"

1. Interpersonal Skills
Interacting with the world around you
Kashyap Gajjar

2. Interpersonal Skills
• What are Interpersonal Skills?
• Put simply, they are the Life skills we use daily
to communicate and interact with the world
around us

3. Interpersonal Skills
• Why do we need better
Interpersonal Skills?
• Our personal and social lives benefit from
better interpersonal skills
• People with strong interpersonal skills are
usually more successful and happier in both
their professional and personal lives

4. Interpersonal Skills
• There are 3 primary ways you interact with
others
1. Listening
2. Speaking
3. Writing/Reading

5. Listening
Listening
“If we were supposed to talk more than we
listen, we would have two tongues and one ear”
Mark Twain

6. Listening/Reading
• Listen … don’t just hear
• Understand… don’t just read
• Do not hear/read what you want to hear/read
What they say/write
“The systems you configured were not set up right”
Do not hear/read
“The systems you configured were not set up right”

7. Listening
• Many conflicts arise from misunderstandings
• Listening to others helps to clear up
miscommunications
• Listen for Ideas – Not Just Words
• Be Patient
• Avoid Personal Prejudice

8. Speaking
Speaking
“Think before you speak”
Fran Lebowitz

9. Speaking
• Not only ‘sounding’ clear, it is also important
to pass on your thoughts clearly
• Be brief and to the point
• Aim to be brief, respectful and getting your
message across

10. Writing
Writing
“Write something worth reading”
Benjamin Franklin

11. Writing
• As in Speaking, try to be respectful in your
statements
• Do not ever open with a negative remark!
• If you need to be negative about something,
cushion it with accepting his statement;
however…..
• If unsure about the definition or context of
words, check with someone
• Trying to sound smarter will more often backfire

12. Empathize !!!
• Put yourself in the opposite person’s shoes
• Accept that other people may have different
points of view
• You may learn something while gaining the
respect and trust of others
• It automatically helps to reduce conflicts and
makes you a team player

13. Conclusion
• Outside of your immediate family, you spend
most of your waking hours with your
colleagues and clients.
• Make that a stress-free, productive and happy
time.
• It can only benefit your well-being
• Thank You!