mcb Summer Internship Report 2019

MCB (NEW ANAJ MANDI BRANCH LARKANA – 0790)
INTERNSHIP REPORT 2019
TABLES OF CONTENTS
Acknowledgement ..................................................................................................................................................................4
Executive Summary.................................................................................................................................................................5
Introduction ............................................................................................................................................................................6
History of MCB Bank ...............................................................................................................................................................7
Vision Statement.................................................................................................................................................................8
Mission Statement..............................................................................................................................................................8
Values of MCB Bank............................................................................................................................................................8
Integrity:..........................................................................................................................................................................9
Innovation: ......................................................................................................................................................................9
Excellence:......................................................................................................................................................................9
Respect:...........................................................................................................................................................................9
Departments ..................................................................................................................................................................10
Types of Cheque ...........................................................................................................................................................11
Functions of Clearing Department................................................................................................................................11
Remittance Department: ...............................................................................................................................................12
Account Opening Department: .....................................................................................................................................13
Following are the current accounts ...............................................................................................................................13
Following are the saving accounts................................................................................................................................13
Basics to Open an Account ...........................................................................................................................................13
How to Open an Account (General)..............................................................................................................................14
Procedure to Open an Account: ....................................................................................................................................14
Basically following information is required to open an account with MCB: ...............................................................14
Requirements for account opening: ..............................................................................................................................15
 Documents to Be Attached ...................................................................................................................................15
 Sole Proprietor’s Account.....................................................................................................................................15
 Private / Joint Accounts ........................................................................................................................................15
 Joint Stock Company ............................................................................................................................................15
 Partnership Firm Account.....................................................................................................................................16
 Process of account opening:..................................................................................................................................16
Key Operation of the concern .......................................................................................................................................17

General Banking department: .......................................................................................................................................17
MCB uses following instruments for transferring of money: .......................................................................................17
Organization Culture.....................................................................................................................................................19
 Organizational Commitment:................................................................................................................................19
Bank Employee Hierarchy.................................................................................................................................................19
Administrator Level Job Profiles .......................................................................................................................................20
Executive Level Job Profiles ..............................................................................................................................................20
Lower most Level Job Profiles...........................................................................................................................................21
Purpose of internship........................................................................................................................................................22
Reason of choice...............................................................................................................................................................22
Key operation of the Group ..............................................................................................................................................22
Personal Objective ............................................................................................................................................................22
I select MCB to:.................................................................................................................................................................23
Field of Activity..................................................................................................................................................................23
Reporting Duties: ..............................................................................................................................................................23
Jobs performed:................................................................................................................................................................23
Overview of process:.........................................................................................................................................................23
Products and Services:......................................................................................................................................................23
 MCB Corporate Financing:...................................................................................................................................23
 MCB Retail Banking.............................................................................................................................................24
 MCB Banc Assurance...........................................................................................................................................24
 MCB Loan Products..............................................................................................................................................25
 MCB Rupee Travelers Cheque .............................................................................................................................25
 MCB Online Services ...........................................................................................................................................25
 MCB Cards ...........................................................................................................................................................25
 MCB Investment Banking ....................................................................................................................................25
 MCB Agriculture Products ...................................................................................................................................26
 Virtual Banking.....................................................................................................................................................26
 Privilege Banking..................................................................................................................................................26
 Other Services.......................................................................................................................................................26
Self-assessment:................................................................................................................................................................27

What I have done?............................................................................................................................................................27
Starting and Ending date of internship:............................................................................................................................27
Names of department in which I got training:..................................................................................................................28
SUGGESTIONS AND RECOMMENDATIONS .......................................................................................................................28
SWOT ANALYSIS ................................................................................................................................................................29
 STRENGTHS .......................................................................................................................................................29
 WEAKNESSES ....................................................................................................................................................30
 OPPORTINITIES .................................................................................................................................................30
 THREATS.............................................................................................................................................................31
Overall Suggestions and Recommendations for improvements are as following:........................................................31
Conclusion ............................................................................................................................................................................33

Acknowledgement
All praises to almighty Allah who gave me the courage and tolerance for completion of this Internship report.
Secondly, I am grateful to my prestigious institute SZABIST that made this learning opportunity a part of our
education. Especially to our EDC department which helped me in finding such an excellent place for internship
and for providing me a lifetime opportunity to work with MCB Bank Limited.
I am also very thankful to MCB Bank Limited New Anaj Mandi Branch Larkana (0790) the Branch
Manager and all other staff who gave me opportunity to work with experienced persons in their organization
show very cooperating behavior.
Kashif Ali Bhutto
REG: # 1611178

Executive Summary
This report is based on internship at MCB Bank Limited, New Anaj Mandi Branch Larkana (0790). It is a
famous and reputed bank of Pakistan. It played a very crucial role in banking sector in Pakistan.
As, Internship is a vital part of MBA program. This report is a result of Six week performance in the form of
internship at New Anaj Mandi Branch Larkana (0790). Experience was full of knowledge regarding various
facts of banking sector. This report consists of practical experience, which I have achieved during internship
program.
This report is based on the activities which are performed in this bank. It contains overview of organization,
organizational structure, and organizational hierarchy and about the introduction of different departments of the
organization in which I had interned.
In next step, I portrayed the plan of my internship program and then introduce the branch where I did my
internship. This report also contains observation on organizational structure and my personal experience.

Introduction
The word 'Bank' is said to have been derived from the words Bancus or Banque or Bank. This history of
banking is traced to as early as 2000 B.C. The priests in Greece used to keep money and valuables of the people
in temples. These priests thus acted as financial agents. The origin of banking is also traced to early goldsmiths.
They used to keep strong safes for storing the money and valuables of the people. The persons who had surplus
money found it safe and convenient of deposit their valuables with them. The first stage in the development of
modern banking, thus, was the accepting of deposits of cash from those persons who had surplus money with
them.
The goldsmiths used to issue receipts for the money deposited with them. These receipts began to pass from
hand to hand in settlement of transactions because people had confidence in the integrity and solvency of
goldsmiths. When it was found that these receipts were fully accepted in payment of debts; then the receipts
were drawn in such a way that it entitled any holder to claim the specified amount of money from goldsmiths. A
depositor who is to make the payments may now get the money in cash from goldsmiths or pay over the receipt
to the creditor. These receipts were the earlier bank notes. The second stage in the development of banking thus
was the issue of bank notes.
The goldsmiths soon discovered that all the people who had deposited money with them do not come to
withdraw their funds in cash.
They found that only a few persons presented the receipts for encashment during a given period of time. They
also found that most of the money deposited with them was lying idle. At the same time; they found that they
were being constantly requested for loan on good security. They thought it profitable to lend at least some of the
money deposited with them to the needy persons. This proved quite a profitable business for the_ goldsmiths.
They instead of charging safe keeping charges from the depositors began to give them interest on the money
deposited with them. This was the third stage in the development of banking.

History of MCB Bank
MCB Bank Limited is one of the oldest and leading banks in Pakistan. It was incorporated on July 9 in 1947.
MCB Bank was nationalized along with other private banks in 1974 as part of Government of Pakistan's
economic reform movement and was later privatized in 1991. The Bank has journeyed a remarkable tenure of
more than half a century of competitively edged and well positioned heights of success by deploying quality
banking, heads on technological developments, professionally leading management and prudent and ethical
work methodologies.MCB Bank in one of the largest foreign banks in Sri Lanka; the first bank in Pakistan to
launch Global Depository Receipts (GDR) in 2006 and has strategic foreign partnership with May bank of
Malaysia which holds 20% shares in MCB Bank through its wholly owned subsidiary May ban International
Trust (Labuan) Berhad since 2008.
The Bank is versed as one of the oldest and most responsible Banks in Pakistan and has played pivotal role in
representing the country on global platforms while being one of the few institutions that are recognized and
traded in the international market.
MCB Bank is actively involved in various CSR activities as well and constantly strives to contribute towards
the country’s betterment. It has played a key role in enhancing the role and value of service and technology in
the banking industry through its customer centric objectives. The Bank has also been acknowledged though
prestigious recognition and awards by Euro money, World Finance, MMT, Asia Money, SAFA (SAARC), The
Asset Triple A, Finance Asia, NFEH, CFA, Pakistan Centre of Philanthropy and The Asian Banker.
The Bank currently carries entity risk rating of AAA (long term) and A1+ (short term) which is the highest
category rating by Pakistan Credit Rating Agency (PACRA).

Vision Statement
Every day, we will help make something happen. To be the leading financial services provider, partnering with
our customers for a more prosperous and secure future.
Mission Statement
We are a team of committed professionals, providing innovative and efficient financial solutions to create and
nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with
confidence in us.
 We will keep finding ways to meet the needs of our customers.
 We will listen to them and help them achieve their goals.
 We will help people with ideas to be entrepreneurs.
 We will be worthy of our shareholders' confidence.
 We will do what we can to make the world a better, greener place.
 And we will never go away.
Values of MCB Bank
MCB bank has a long term vision to innovate and transform in such a way that the banking service
become easier and satisfying for the bank customer. The bank not only focus on profit but also their
focus is on customer satisfaction and the relationship with them, they believe that a good relationship
with their customer will automatically leads them to profit. So for that MCB gives high places to its
values and by uses of these values they make decisions and handle day to day affairs. These values help
the bank management to take ethical and correct decision and to establish friendly relationship with the
customers. The values are,
 Integrity
 innovation
 Excellence
 Customer Centricity
 Respect

Integrity:
We are the trust worthy of public fund and serve our community with integrity. We believe in being the
best at always doing the right thing. We deliver on our responsibility and commitment to our customer
as well as our colleagues.
Innovation:
We encourage and reward people who challenge the status quo and think beyond the boundaries of the
conventional. Our team work together for the smooth and efficient implementation of ideas and
initiatives. In today world maintain the business and to satisfy the current and to gain potential customer
innovation is a main key, so MCB is more concentrated on innovation and there are expert professionals
who are doing this.
Excellence:
We take personal responsibility for our role as leaders in pursuit of excellence. We are the performance
driven, result oriented organization where merit is the only criterion for reward. The challenge of
understanding their needs and aspiration, both realized and unrealized. We make every effort to exceed
customer expectation through superior services and solution.
Respect:
We respect our customer values, beliefs, culture and history. We value the equality of gender and
diversity of experience and education that our employees bring with them. We create an environment
where each individual is enabling to succeed.

Departments
Cash Department:
The following books are maintained in the Cash Department:
 Receiving Cash Book
 Paying Cash Book
 Scroll Book
 Cash Balance Book
When cash is received in counter, it is entered in the Scroll Book and Receiving Cashier book at the close of the
day; these are balanced with each other.
When the cheque or any negotiable instrument is presented at counter for payment, it is entered in the token
book and token is issued to the customer. The token clerk and the Cashier make entries in the paying book and
payment is made to payee. At the close of day, the Token Book and Paying Cashier Book are balanced.
The consolidated figure of receipt and payment of cash is entered in the cash balance book and drawn closing
balance of cash.
Opening Balance + Receipts - Payments = closing Balance.
This is very important department because cash is the most liquid asset and mostly frauds are made in this
department, therefore, extra care is taken in this department and nobody is allowed to enter or leave the area
freely. Mostly, cash area is grilled and its door is under supervision of the head of that department. All the
books maintained in this department are checked by an officer.
Clearing Department:
Every banker acts both as a paying as well as a collecting banker, It is however an important function of crossed
cheque. A large part of this work is carried out through the bankers clearing house.
A clearing house is a place where representative of all banks of the city get together and settle the receipts and
payment of cheque drawn on each other. As the collecting banker runs certain risks in receipt of their ownership
the law has provided certain protections to the banks.

The Negotiable Instrument Act, 1881, lays down hat drawer or holder of a cheque or draft may cross the
instrument generally or specially. It further lies down that a crossed cheque can only be paid to a banker, who
collects it for a customer in good faith and without negligence.
Types of Cheque
 Transfer cheque: are those cheques, which are collected and paid by the same branch of bank.
paid by two different branches of the same bank situated in the same city.
 Clearing cheque: are those cheques, which are drawn on the branches of some other bank of the same
city or of the same area, which is covered by a particular clearing house.
 Collection cheque: are those cheque, which are drawn on the branches of either the same bank or of
another bank, but those branches, are not in the same city or they are not the members of clearing house.
Functions of Clearing Department
 To accept Transfer, Transfer delivery, clearing and collection cheque from the customers of the branch
and to arrange for their collection.
 To arrange the payment of cheque drawn on the branch and given for collection to any other branch on
MCB or any other members or sub member of the local clearing house.
 To collect amount of cheque drawn on members, sub-member of local clearing house, sent for collection
by MCB Branches, not represented at the local clearing house.
 Receiving and scrutinizing the cheque and other deposit instruments, and the pay-in-slip at the counter.
 Fixing the stamps.
 Scrutiny and receipt by the authorized officer.
 Returning the counter file to the depositor.
 Certificate and confirmation by the officer in charge of the department.
 Separating the cheque into transfer, transfer delivery, and clearing cheque.

Remittance Department:
Remittance department performs following functions:
 Mail Transfer (MT): When a customer requests the bank to transfer his money from one branch of bank
to another branch of the same bank or from one city to another city to the same bank or any other bank.
Customer fills the form given by bank. If the customer has an account with that amount as mentioned in
the application form then concerned officer will undertake the following procedure to make the mail
transfer complete.
 Branch Mail transfer form
 Receiving Branch Register copy
 Issuing branch register Copy
 beneficiary advice
 advice to customer
In case where the customer is not account holder of the bank then the customer will have to deposit the amount
which he wants to transfer under Mail. Then the above said procedure will be done.
 Telegraphic Transfer (TT): This type of transfer is simple. After filling the application form the
concerning officer shall fill the telegraphic transfer form. Then it is sent to the required bank which on
receiving it immediately makes the payment to the customer and afterwards the voucher are sent to that
bank by ordinary mail.
 Demand Draft (DD): Demand draft is just like cheque and issued when the customer wants to take cash
with him personally. The idea behind is to avoid the risk and burden of currency notes in huge quantity.
Demand draft can easily be handled whatever amount it has and the money can easily be taken from the
bank when it is presented. In fact, the bank persuades the customer to transfer money by drafts and avoid
the risk of frauds involves in MT and T.T. Draft is only issued when the bank knows customer and bank
has the confidence in him

In case of transfer of money by drafts, the customer has to fill an application form. Then the concerned officer
fills the following forms:
 Customer’s advice
 Customer’s debit form
 Register copy
 Cover Advice
 Foreign Demand Draft (FDD): Foreign Demand Draft is just like demand draft. The only difference is
that a bank issues FDD to the bank of another country. It requires foreign exchange and it involves
seven forms, which are to be filled.
Account Opening Department:
Account opening and closing is the function of accounts departments. Bank’s customers may be individuals
(Single or Joint), firms (partnership/proprietorship), Autonomous corporations, Limited Companies, Charitable
Institutions, Associations Educational Institutions or Local Bodies.
Following are the current accounts
 Current Account
 Business Account
 MCB Salary Current Account
 Foreign Currency Current Account
 MCB Smart Business Account
Following are the saving accounts
 Saving Account
 365 Saving Gold Account
 Saving Extra Account
 MCB Salary Gold Account
 Foreign Currency Savings Account
Basics to Open an Account
During the span of mine internship in MCB, I learned and observed a lot of about the opening of an account.
Basically I think that the opening of an account is the establishment of a contractual relationship between the

banker and the customer. By opening an account at a bank a person becomes a ‘customer’ of a bank. Further I
am going to express the basic requirements and steps involved in the opening of an account.
How to Open an Account (General)
Before opening an account in MCB I observed that the following points must be considered in this regard.
 Another account holder of the bank should properly introduce the new customer.
 The account holder should sign the account opening form in the presence of bank officer and the
signature is duly verified.
 A copy of identity Card is required by Bank.
 Against submission of the Bank’s prescribed application form, duly introduced in the manner provided
and on supplying such document, as may be required and account may be opened. The Bank reserves to
itself the right to refuse to open an account without assigning any reason.
 Each account shall be allotted a distinct number that is to be quoted in all correspondence with the bank
relation to the account.
 Minimum amount for opening and continued maintenance of various types of accounts is as follows:
• Saving 500
• Current 500
• Term Deposit 1000
The bank reserves the right to change the above mentioned minimum balance requirement at any time without
any notice.
Procedure to Open an Account:
According to my practice in MCB, when a customer wants to open an account, the bank officer gives him an
application form. All information, which is necessary to be known by the bank, are requirements of the
application form. Form also requires the essential documents to be attached by the customer.
Basically following information is required to open an account with MCB:
 Title of Account
 Full Name of Applicant
 Occupation
 Address
 Telephone No.

 Currency of account
 Nature of Business
 Introducer’s Name, Address & Signatures
 Special instruction regarding the account
 Initial Amount of the Deposit
 Signature of the applicant
Requirements for account opening: Before opening of new account in bank, the person who wants to
open his account must need the following documents:
 CNIC copy of applicant (person who is requesting for account opening)
 CNIC card of next to kin.
 Account opening application.
 Valid proof of source of income (like as: Salary slip if applicant is salaried person and business
letter pad proof if applicant is self-employed).
 Students I.D card (for students account)
 2 photographs for the opening of photo account.
 Other legal documents if required.
 Documents to Be Attached
Further I learned that if you wanted to open an account with MCB then you should attach the following
documents with your application form which are different for different categories.
 Sole Proprietor’s Account
In order to open an account with MCB Sole Proprietors have to submit their business registration
certificate number.
 Private / Joint Accounts
For individual or private or joint accounts National Identity Card is required.
 Joint Stock Company
Before an account of a Public Limited Company is opened MCB must ask the person authorized to do so
to submit the certified copies or the following documents

 Certified true copy of the Memorandum and Articles of Association of the company.
 Certified true copy of the resolution of the board of directors / managing committee / governing
body regarding conduct of the account.
 Certified list containing names and signatures of the directors / office bearers.
 Certified true copy of the certificate of incorporation or registration.
 Certified true copy of the certificate of commencement of business (in case of public limited
companies).
 Balance Sheet
 I.D. Card copy of each director
 Original is also enclosed for inspection and return
 List of persons authorized to operate the account.
 Power of Attorney in favor of the person opening account.
 Partnership Firm Account
Information which is required to be submitted to MCB by a partnership firm in this case is as follows:
 Full Names
 Address
 Specimen of signatures of the partners
 Certified true copy of partnership deed
 Registration No. if the Partnership is registered
 Process of account opening: after having all the requirements of account opening available with them,
the applicant have to go with following process:
 Application form: The application form contains all the information of the customer in which include
account title, residential status, course of income, contact details, political status, account type, initial
deposit of the customer, customer CNIC data ,next of kin data and other basic and legal information of
applicant.
 Signature specimen card: Signature specimen card is compulsory for opening of new account because
without getting the signature of applicant the bank cannot open the account.
 Signature indemnity: When the customer/applicant account signature is different from his/her CNIC
card signature or the applicant is using Thumb for account running, this for is compulsory to fill.

 KYC (know your customer) form: This form contains the complete data to the customer like as: current
mailing and residential address of applicant, CNIC number, phone number, account type etc. And the
account opening officer’s remarks and comments.
 Risk rating form: This form indicates the risk level of the customer account.
Key Operation of the concern
General Banking department:
 Clearing Department
 Remittance Department
 Accounts Department
 Cash Department
 Clearing Department: All the external functions carried by NIFT (national institute of facilitation
technology) and internal work are performed by clearing Department. (Inward and outward) NIFT is a
courier service which takes the cheques of bank to other banks and also gives cheques to the NAM (New
Anaj Mandi) MCB branch. Clearing is a system through which banks exchange their cheques and
delivery receipts are attached with every cheque.
 Remittance Department: Its function is to transfer funds for their clients from one place to another and
MCB bank charge charges as on Demand Draft, DD/ banker’s cheque/ pay order, it is a written order
given by the bank on the behalf of the customer to the other branch of the same bank to pay the certain
amount to the customer and customer pay the charges for DD another instrument is pay order which is
offered by the MCB for their clients in which payments order are issued for the money transfer within
the city.
MCB uses following instruments for transferring of money:
 Demand Drafts
 Pay Orders
 Mail Transfer
 Bankers Cheque

 Accounts Department: Every transaction which takes place recorded in the computer so all transaction
in different departments is forwarded to account department.
Since all vouchers from different departments are forwarded to accounts department so this department
tallies all such transactions with current department after maintaining the ledger of each department.
Following are the different functions performed by this department:
 Preparation of financial statement for different time span.
 Maintain all accounts of different departments.
 Calculation of profit on different schemes.
 Calculation of markup on different advances.
 Preparation of different types of reports for State Bank.
 Daily position of cash & every account.
As software is used therefore all these tasks have become quite simple just it requires posting and all
takes can be performed by giving computer commands.
 Cash Department: In cash department both deposits and withdrawals go side by side. This department
works under the accounts department and deals with cash deposits and payments. This department
maintains the following sheets, books, ledger of account:
 Cash received voucher sheet.
 Cash paid voucher sheet.
 Paying-in-slip.
 Cheque Book.
 Cash balance book.

Organization Culture
MCB has an organizational culture conductive for growth and confidence. Every employee of the bank trusts on
each other and share their work related problems to their coworkers and they try to solve those problems and
always there for each other.
 Trust: We are the trustees of public funds and serve with integrity & commitment. Ethical behavior is of
critical important to us. We adopt full compliance with internal and external policies and procedures,
operating within the legal framework.
 Customer Focus: We continuously seek to exceed our customer's expectations, forging and maintaining
long term relationships.
 Innovation: We strive to be the market leaders in innovative products and services offering customized
financial solutions with flawless execution.
 Achievement: Our people are our most valuable asset. We are committed to a result oriented culture.
Our goals are clear and merit is the only criterion for reward.
 Social Responsibility: As responsible citizens we contribute to the social welfare of the community we
live in.
 Organizational Commitment: is the employee’s psychological attachment to the organization. It
predicts work variables such as turnover, organizational citizenship behavior, and also job performance.
Organizational commitment is the strength or the feeling of responsibility that an employee has towards
the mission of the organization, also in which has an important place in the study of organizational
behavior. Organizational commitment is related to job satisfaction, employee’s behaviors and
performance effectiveness; it describes how content an individual is with his or her job. The happier
people are within their job, the more satisfied they are said to be. Commitment itself is considered a
psychological state. Organizational researchers and social psychologists view commitment quite
differently. Organizational researchers study attitudinal commitment, focusing on how employees
identify with goals and values of the organization. Social psychologists study behavioral commitment,
while focusing on how a person’s behavior serves to bind him or her to the organization.
Bank Employee Hierarchy
Bank employee hierarchy will include all the employees of a bank working all together for a smooth
functioning of all bank operations. The banking jobs have always been considered a status symbol and are

highly accredited in the society. These are among some few favorite career options that people love to choose
along with being an engineer, doctor or a cricketer.
The bank employee hierarchy will be a proper arrangement of all the job profiles in the bank to portray a
systematic hierarchy. It is broadly divided into three levels. In this article the arrangement is done in an upside
down manner. The topmost level is placed at the top while
The junior most level is at the bottom of the hierarchy. All of the specific job profiles of each level are
described under the level, again in a descending order.
Let us have a quick look at the bank employee hierarchy which is as follows:
Administrator Level Job Profiles
These are the topmost authority holder banking professionals and work to handle all the administrative level
work for the bank. Their duties are more on operational side. The banking professionals at this level incorporate
the following job profiles:
 Bank Branch manager
 Financial Planning Director
 Auto Remarketing Manager
 Card Operations Manager
 Senior Business Development Manager
 Commercial Lending Director Senior
Executive Level Job Profiles
Well this level in the bank employee hierarchy incorporates all of the executive level job profiles. Majority of
them are professionals who get promoted from the lower level of the hierarchy after years of service. The
banking professionals at this level incorporate the following job profiles:
 Associate Branch Manager
 Auto Remarketing Specialist
 Compliance Research Manager
 Business Development Specialist
 Branch Coordinator
 Card Operations Specialist

 ATM Specialist
 Business Development Executive
 Commercial Loan Manager
 Commercial Credit Analyst
 Senior Business Development Executive
 Consumer Loan Manager
 Financial Planning Manager
 Customer Wealth Manager
 Credit Card Manager
 Human Resource Manager
Lower most Level Job Profiles
This level is the lower most authority holder in the bank employee hierarchy. These jobs are represented by
professionals whom we can refer to as entry level associates also. They have little or zero experience in the
wide banking sector. These are more involved into day to day basis operations for the bank. The banking
professionals at lower most level incorporate the following job profiles:
 Cash Management Officer
 Taxation Executive
 Loan Executive
 Cheque Processing Officer
 Assistant BDE (Business Development Executive)
 Consumer Loan Executive
 Compliance Officer
 Credit Card Fraud Investigator
 Financial Services Representative
 Credit Card Fraud Analyst
 Foreign exchange Trader
 Marketable Loan Servicing Delegate
 ATM Coordinator
 Investment Services Executive
 Foreclosure Specialist

 Head Clerk
 Junior Clerks
 Security Associates
 Bank Teller
 Customer Support Associate
 Account Opening Executive
Purpose of internship
Internship is the capstone experience that provides me with hands on real world experience in a work setting.
The primary objective/purpose of doing this internship was to meet the requirement of the course for
completion of my BBA degree at SZABIST University. Apart from the requirement of university, internship
enables me to:
 Increase my knowledge and skills from the theoretical life and study of class room.
 It helps to learn experience of work place.
 Enables internee to how to deal with different cultural people.
 Take steps to gain that competence under educational supervision.
Reason of choice
 I did the internship to increase my skills and knowledge to compete with real world.
 Internship gives me new experience about the job world.
 I choice the MCB for internship to get experience in bank side.
 I learn how to deal with a variety of situations.
Key operation of the Group
I worked with the operation group of MCB in which operation activities held by operation employees as
handling the cash and maintained the ATM operational issues and also supervising all debit and credits
vouchers. Take care of the limit of ATM as for one day 2000,000 is limit of ATM machine. Record the
transactions at the daily bases of operations and maintain their limits are the work of operation group.
Personal Objective
My objective of doing my internship was that after completion of MBA program I have to gain some experience
about the practical work at banks, and want to know that how the banks are working in our society, their rules
regulation, and policies and all the way of working. As I am going to do majors in finance so I thought that the

doing internship at bank will be more suitable for me. Moreover, I choose MCB bank because it is one of the
most reputable commercial bank in Pakistan.
I select MCB to:
 To gain a life time experience by working as an intern and achieving knowledge.
 To explore the basic banking system and basically to find out the values of the current banking system.
 To recognize the problems (if any), finding out the possible solution to eliminate the problems.
Field of Activity
I did internship in operations department in MCB under the supervision of operation manager. In which I learnt
a lot and performed activates related with bank.
Reporting Duties:
 To add the clearing cheques in the cheque book
 Dormant accounts.
Jobs performed:
 Documents with the forms.
 Learnt how to open the account computerized and how to save the daily transactions in computer.
 Check the balance of customers from their account.
 Fill the cheques of customers.
Overview of process:
In operation department I worked mostly in account opening in which fill all the requirements of account
opening in the form as well write the cheques for customers those who want to withdraw their money and
prepare the delivery receipts which are the outside cheques and which are the local cheques I identified those
cheques in account department. In operation department I learnt about the ATM machine operations how to
manage the money and keep them safe in ATM.
Products and Services:
 MCB Corporate Financing: MCB Corporate Financing provides access to diversified financing
options, including working capital loans, term loans, trade finance services and investment banking.
 Working Capital Loans
 Term Loans
 Trade Finance Services

 Cash Management
 Transaction Banking Division
 MCB Retail Banking
 Deposit Accounts
 Current Account
 Asan account
 Savings Account
 Foreign Currency Account
 Saving 365 Gold
 Special Term Deposits
 Business Accounts
 Saving Xtra Account
 Current Life Account
 Mahana Khushali Bachat
 MCB Banc Assurance
Combining the best of banking and insurance solutions, MCB Banca assurance has created a one-stop
shop for all your financial and insurance needs. Whether you want to save for your child’s education or
marriage, for the security of dignity after retirement or gaining maximum return on savings, MCB
Banca assurance has a plan just for you.
 Flexi Life
 Life Partner
 Edu Care
 Dream Wedding
 Capital Sure
 Retire Easy
 Income Max
 Future Assure
 MCB’s Remittance

 MCB Loan Products
 Car4U
 Business Sarmaya
 Pyara Ghar
 Easy Personal Loan
 Instant Finance
 MCB Rupee Travelers Cheque
 MCB Online Services
 ATMs
 Call Center
 Mobile Banking
 Bill Payments
 Online Banking
 MCB Cards
 Smart Card
 Debit Card
 Visa Credit Card
 Lite Card
 Visa prepaid Card
 MCB Investment Banking
 Syndicated Loans and Debt Capital Markets
 Equity Capital Raising
 Advisory Services
 Facility Administration
 Commercial Banking

 MCB Agriculture Products
MCB has been providing finance to the agriculture sector since 1973. With the help of our vast branch
network, specialized staff posted in the branches, multiple and diversified product range, we cater to the
financing requirements of the farming community spread throughout the country and facilitate in
achieving increased productivity.
 Khushali Scheme
 Tractor Finance Scheme
 Grower Finance
 Virtual Banking
MCB provides the convenience of banking via internet, whether at home, office or on travel, log on to
www.mcb.com.pk and enjoy 24 hour access to all your accounts at MCB for great number of services
such as Funds Transfer, Utility Bill Payments, Mobile Top-ups and much more.
 Privilege Banking
A first from a local bank, MCB Privilege through its dedicated, world class Privilege Centers offers a
higher level of personalized services, more rewarding in-branch experiences and a wide array of deposit
and investment products that are tailored to meet the financial expectations for affluent clientele. As
members of MCB Privilege, customers experience unparalleled advantages that put them ahead of
others. MCB’s dedicated Privilege Centers wait to welcome you in Karachi, Lahore, Islamabad and
Multan, with plans to expand to more locations.
 Other Services
 MCB MNET
 MCB Salary Club
 MCB Lockers
 MCB SMS Banking

Self-assessment:
I visit every department one by one and observe what is happening there. All the officials cooperate with me
and provide me information, which I needed.
I learnt whole process of account opening of individuals practically. I remained involved very much in practical
activities of account opening.
I learnt whole process of clearing from my supervisor.
I learnt How to handle the customers and my communication skills were improved.
I learnt about the operations of bank that how employees of MCB handle the cash and how to manage it and
about the ATM services if any problem happen than how to solve it and on the daily bases check and balance of
ATM is must. I learnt so many things in the bank as filling the deposit slips and how to maintain all activates of
bank.
Management help me a lot during my work they always guide me.
Most important benefit of the internship is that I got practical exposure of work place.
What I have done?
I have done with my 06 weeks Internship program 2019 in MCB Bank Limited located in Larkana city, (MCB
NAM Larkana Branch (0790). They are facilitating there customer by given that excellence of services. They
provided different services to their customers, to fully satisfy their customer need and staff is very cooperating
in dealing with customers and also facilitates customers very well.
Starting and Ending date of internship:
Starting date: 18 JUNE, 2019
Ending date: 31 JULY, 2019
During my internship training in the MCB as I early mentioned that I have worked in different departments &
seats and learnt the followings.

Names of department in which I got training:
 Customer Service Department
 Account Opening Department
 Remittance Department
 Clearing department
 General banking department
SUGGESTIONS AND RECOMMENDATIONS
 Branch must review its strategy whenever any new entrance in market is visible and whenever any
product comes in market as substitute product of the products of MCB.
 A separate investigation team should be formed to investigate the market situations and keep the
working be up to date.
 A committee of senior qualified expert staff should be physically present at bank to receive complains
by customers and catch the guilty person red handed.
 MCB should hire a skilled person highly professional staff for bank efficiency.
 Training session should be held at different intervals in a financial year to make employees more
competent and get a competitive edge overall.
 New qualified and competent employee must be hired to fill the gap.
 Make sure that all employees follow rules and regulations.
 MCB should encourage the employee through offering them effective performance appraisal system
 Appraisal should be fair, transparent, and secured.
 Any strategy implied for the overall benefit of organization should be accepted by everyone, no one
should have any objection on it.
 Account opening, loan issuing and some other procedures should be more convenient and flexible.
 Separate information desk must be established in bank to facilitate the customers.
 Prompt reply to the queries of the customers.
 All branches of MCB should be online for customer convenience and for best link among all its
branches.
 Shortage of required staff must be overcome.
 Security cameras should be technically alright and latest.
 A check and balance should be imposed on all employees.

 A handsome amount of fine should be charge to the guilty employees.
 Higher authority should be free from any influence and pressure by politicians.
 All branches should deal foreign exchange.
 Internal audit should be held and executed fairly.
 External audit is of tremendous importance. It should also be held fairly.
 Differential products should be introduced by MCB.
 Marketing Strategy should be improved.
 There should be proper allocation of duties.
 Updating of ATM machines as well.
 In the light of above suggestion, MCB should increase its branch network to get maximum deposit and
increase its sales.
SWOT ANALYSIS
 STRENGTHS MCB enjoys the following strengths:
 Well skilled and good staff members.
 High customer satisfaction.
 Good corporate citizenship.
 Latest and updated software are used in all branches.
 Employees respect and dignity.
 Strong and its attractive products.
 Better focus on customer services and customization.
 Due to Pakistan's first privatized bank, MCB has a huge market share and performing up to the
mark in the financial market.
 MCB is Successive and Market oriented.
 MCB investing huge sums on HR development and training.
 Customer default rate is lower as compared to other banks.
 MCB has the largest ATM network in the country.
 Meeting the challenges of latest Technology by introducing Smart card remit express, mobile
banking etc.

 One of the major strengths of MCB is that it has very stable deposit base.
 MCB is largest private bank in Pakistan with around 1134 branches, which cover almost every
part of Pakistan.
 The bank enjoys competitive advantage over other banks in Pakistan.
 The bank enjoys competitive profitability in the industry.
 MCB has captured majority of potential customers in Pakistan.
 MCB has the accounts of big organizations like OGDCL, PTCL, EFU, PTC etc.
 WEAKNESSES The noted weaknesses of MCB are:
 Majority of people are not well aware of the products of MCB. Therefore it should advertise
extensively especially Master Cards.
 Mismanagement of time is another weakness, the official closing time is 5pm but due to
mismanagement of time and work the staff is usually on their seats till 7 or 8pm.
 Another weakness is networking problem regarding ATM.
 High charges.
 Less attractive rate of return.
 Old Branch Structure.
 Old Employee Appraisal System
 OPPORTINITIES Following are some of the opportunities for MCB:
 Overseas Operations.
 Branches in Rural Areas.
 Additional benefits to employees as well as customers.
 Launch the more effective and modern banking online system.
 Growing Market.
 New Products and Schemes.
 Increase in Branch Network.
 E-Banking.

 Extra advertising support.
 MCB can capture more market share if bring innovation in their work.
 THREATS Following threats exist:
 Economic conditions of country.
 Social, Cultural, demographic and environmental forces.
 Political, Governmental and Legal forces.
 Technological forces.
 Competitive forces.
 Increase in Banking Institutions.
 Instability.
Overall Suggestions and Recommendations for improvements are as following:
 TRAINING STAFF: Bank staff should be adequately trained so as to improve their strengths and
Give better results.
 PARTICULARY TRAINED STAFF TURNOVER: in results financial and other losses.
 INCREASE STAFF: Increase staff as it expands trade financing, remittances management and mobile-
banking operations.
 INTRODUCE VARIOUS PROFTABLE INVESTMET SCHEMES: A big portion of home remittance
is sent to Pakistan through MCB bank Ltd. A big portion of this amount is wasted on purchasing of
luxuries. The people should be motivated to save money by offering deposit through various investment
schemes. it would be a profitable setup for bank.
 CHANGE THE NATURE OF WORK: Most bank employees are sticking to one seat only with the
result that they become master of one job and lose their grip on other banking operations.
 REFRESHER COURSES: Refresher courses in the job are important in any international organization.
All employees should have these courses according to their requirements. Foreign experts could also be
called for this purpose.
 SPECIAL TRAINING IN ABROAD: Every year some employees should be sent to other countries for
training and employees from other branches should be brought here.

 INCENTIVE TO EMPLOYEES: Banks should give some more incentive to its employees in order to
remove the conflict between lower and higher officers. And should improve the working conditions of
the bank.

Conclusion
During my 06 weeks internship at MCB New Anaj Mandi Branch Larkana (0790) with Cooperation of all
branch members, I have been able to learn and experience many new things related to the banking sector and
the banks workings. I am able to handle the public with respect to many different workings on many different
instances and also in account opening for customers and can handle many other tasks as well.
Finally I concluded that MCB is a good organization for a person for his long term career workings. Overall
working and environment of the bank is very comfortable and the staff is very helpful and respectful of each
other and it still maintains a professional environment. Management of the bank is very strong.
Employees of New Anaj Mandi Branch Larkana (0790) work more than their working hours and all the
workings take place in a very friendly atmosphere that does not induce pressure on the person working there. It
also shows their loyalty and commitment to the organization. This branch of MCB relatively small and has
climbed its way up very quickly and all that only because of the employee’s efforts and consideration for each
other.

mcb Summer Internship Report 2019

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