Noise ReductionMaking the Move from Chaos toManaged Services
Randy Spangler• President – MERIT Solutions• 30+ years in IT Retail and Support• Managed Services Provider in VA• Approxim...
Not worried about the buffet!
Enough about me, let’s talk aboutKaseya. So what is Kaseya?
So, how did we lower the noise?• Managed Services• We were doing the heavy lifting• We were wasting money• Determine the c...
Kaseya to the rescue…• Remote control• Monitoring and patching• BU/DR• KES / KAV• Spam filtering• WE STOPPED BUILDING COMP...
What does every plan include?
Challenges…• Like life, finding Managed Servicesnirvana is a journey, not a destination• Completing the replacement cycle•...
Thank You!Email: r@m3rit.comAll images are copyrights of their respective owners
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services
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Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services

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A journey through the process of understanding how to build a service based model and identify the core principles that enable an automated approach to delivering IT Services. Randall takes a look at how key Kaseya modules have enabled them to achieve standardization and stability amongst their client base while suffering few budget-busting emergencies. Find out how this allowed a 'no site visit' model that has dramatically lowered delivery costs enabling him to provide a highly competitive service in near-real time for their target market.

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Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services

  1. 1. Noise ReductionMaking the Move from Chaos toManaged Services
  2. 2. Randy Spangler• President – MERIT Solutions• 30+ years in IT Retail and Support• Managed Services Provider in VA• Approximately 1800 active endpointsand 70 managed clients
  3. 3. Not worried about the buffet!
  4. 4. Enough about me, let’s talk aboutKaseya. So what is Kaseya?
  5. 5. So, how did we lower the noise?• Managed Services• We were doing the heavy lifting• We were wasting money• Determine the critical functionsneeded for well-run IT• Why not just give them what theyneed without giving them a choice?
  6. 6. Kaseya to the rescue…• Remote control• Monitoring and patching• BU/DR• KES / KAV• Spam filtering• WE STOPPED BUILDING COMPUTERS!!!
  7. 7. What does every plan include?
  8. 8. Challenges…• Like life, finding Managed Servicesnirvana is a journey, not a destination• Completing the replacement cycle• XP is EOL in 2014• Tablets and BYOD• Policy Management• vPro Management• Mobile Management• Network Management
  9. 9. Thank You!Email: r@m3rit.comAll images are copyrights of their respective owners

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