A journey through the process of understanding how to build a service based model and identify the core principles that enable an automated approach to delivering IT Services. Randall takes a look at how key Kaseya modules have enabled them to achieve standardization and stability amongst their client base while suffering few budget-busting emergencies. Find out how this allowed a 'no site visit' model that has dramatically lowered delivery costs enabling him to provide a highly competitive service in near-real time for their target market.

1. Noise Reduction
Making the Move from Chaos to
Managed Services

2. Randy Spangler
• President – MERIT Solutions
• 30+ years in IT Retail and Support
• Managed Services Provider in VA
• Approximately 1800 active endpoints
and 70 managed clients

37. Not worried about the buffet!

43. Enough about me, let’s talk about
Kaseya. So what is Kaseya?

50. So, how did we lower the noise?
• Managed Services
• We were doing the heavy lifting
• We were wasting money
• Determine the critical functions
needed for well-run IT
• Why not just give them what they
need without giving them a choice?

56. Kaseya to the rescue…
• Remote control
• Monitoring and patching
• BU/DR
• KES / KAV
• Spam filtering
• WE STOPPED BUILDING COMPUTERS!!!

58. What does every plan include?

60. Challenges…
• Like life, finding Managed Services
nirvana is a journey, not a destination
• Completing the replacement cycle
• XP is EOL in 2014
• Tablets and BYOD
• Policy Management
• vPro Management
• Mobile Management
• Network Management

62. Thank You!
Email: r@m3rit.com
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