Signaling, encryption, messaging, video codec, dynamic buffering, P2P, PsuedoTCP and Relay are all various pieces of technology needed to create a remote control session. We have rebuilt the entire remote control solution from the ground up with a focus on speed, performance, and reliability. Come listen as we talk about the next generation of Kaseya remote control and why it will be the fastest in the world.

1. Remote Control Architecture
Chad Gniffke, Product Manager
Tobias Peciva, Architect
Copyright ©2014 Kaseya 1

2. Remote Control Architecture
The information in this presentation is confidential and proprietary to Kaseya and may
not be disclosed or distributed without the prior written permission of Kaseya. This
document, and any related presentation, as well as Kaseya's strategy, possible future
developments, products, platforms, directions and/or functionality are all subject to
change without notice at Kaseya’s sole discretion. The information in this document
does not constitute a commitment, contract, promise or legal obligation to deliver any
material, code or functionality. This document is provided without warranty of any
kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, and non-infringement. This document
is for informational purposes only and may not be incorporated into a contract.
All forward-looking statements, including those set forth in this presentation, are
subject to various assumptions, risks and uncertainties that could cause actual results
to differ materially from projections. Readers are cautioned not to place undue
reliance on such forward-looking statements, and specifically, not to rely upon such in
making purchasing decisions.
Copyright ©2014 Kaseya 2

3. Objectives
 Connect in seconds, from anywhere
 Reliably connect in any environment
 Perform well over latent or poor
connections
Copyright ©2014 Kaseya 3

4. Good Design Is…
Copyright ©2014 Kaseya 4
Good design is
honest
It does not make a product more
innovative, powerful or valuable than it
really is. It does not attempt to manipulate
the consumer with promises that cannot be
kept. – Dieter Rams

5. Good Design Is…
Copyright ©2014 Kaseya 5
Thorough down to
the last detail
Nothing must be arbitrary or left to chance.
Care and accuracy in the design process
show respect towards the user.
- Dieter Rams

6. Good Design Is…
Copyright ©2014 Kaseya 6
As little design
as possible
Less, but better – because it concentrates
on the essential aspects, and the products
are not burdened with non-essentials.
Back to purity, back to simplicity.
- Dieter Rams

7. The RDP Topic
 Building the worlds fastest remote control
– Can’t get there with RDP
 It is not part of our long term vision
 We don’t have control over it
 The use cases will be met through the new
solution
 K-VNC support legacy operating systems that
RDP does not.
Copyright ©2014 Kaseya 7

8. A Simplified Workflow
Copyright ©2014 Kaseya 8

9. Starting Point
 Start from:
– From the VSA
– Click Agent Icon
Copyright ©2014 Kaseya 9

10. URI Handler
Copyright ©2014 Kaseya 10

11. Launches Local App
Copyright ©2014 Kaseya 11

12. Remote Control
Copyright ©2014 Kaseya 12

13. Where it Works
Windows XP SP3+
Windows Server 2003 SP2+
OS X 10.7.5+
Copyright ©2014 Kaseya 13

14. Features at Time of Launch
 Copy/Paste
 CTRL, ALT, DEL
 Shortcut keys (cross platform)
 Full Screen
 Multi-Monitor on Endpoint
Copyright ©2014 Kaseya 14

15. Video: US to NZ
Copyright ©2014 Kaseya 15

16. Video: Coast to Coast
Copyright ©2014 Kaseya 16

17. Connects in Seconds
Copyright ©2014 Kaseya 17

18. Copyright ©2014 Kaseya 18
Time to download agent binaries:
0 seconds

19. Copyright ©2014 Kaseya 19
Time to run agent procedure:
0 seconds

20. Sequential vs. Parallel
Copyright ©2014 Kaseya 20
Launch App Connect to MessagingReport Launch • • •
Session Details to Agent End User AcceptanceValidate Session • • •
Collect P2P Candidates Exchange CandidatesEstablish Relay • • •
Connectivity Tests Select Connection Start Session
Start
End

21. Sequential vs. Parallel
Copyright ©2014 Kaseya 21
Launch App
Connect to Messaging
Report Launch
Session Details to Agent
Collect P2P Candidates
End User Acceptance
Establish Relay
Validate Session
Exchange Candidates
Connectivity Tests
Select Connection
Start Session

22. Reliable Connectivity
Copyright ©2014 Kaseya 22

23. P2P & Relay
Copyright ©2014 Kaseya 23
Relay Service
Viewer Agent
Firewall Firewall
P2P

24. ICE
Copyright ©2014 Kaseya 24
TCP
Firewall / NAT
Viewer / Agent
UDP VPN Teredo
IPv4 & IPv6

25. Persistent Session
Seamless Failover
Copyright ©2014 Kaseya 25
Relay
P2P P2P

26. A Focus on Performance
Copyright ©2014 Kaseya 26

27. Copyright ©2014 Kaseya 27
Video Codec

28. Copyright ©2014 Kaseya 28
Hardware Rendering
Video
Data
Decoder
Decoded
Frame
GPU
Screen
Image
RGB
Frame
Scaled &
Copied to
Screen
Raw YUV
Stream

29. Graceful Degradation
Copyright ©2014 Kaseya 29
High Bandwidth:
Low Bandwidth:

30. Future Direction
Copyright ©2014 Kaseya 30

31. September 2014
 Private Session
 Terminal Server Support
 Connection Quality Indicator
– Latency and Bandwidth
 Zoom Controls
 High Resolution Display Support
Copyright ©2014 Kaseya 31

32. January 2015
 File Transfer
 Task Manager
 Terminal Emulation
 Linux Terminal Support
Copyright ©2014 Kaseya 32

33. May 2015
 iPad Viewer
 Event Viewer
 Registry Editor
Copyright ©2014 Kaseya 33

34. Copyright ©2014 Kaseya 34
Questions and Answers
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