This document provides an overview of a presentation on tips and tricks for using Kaseya's Virtual System Administrator product. The presentation will cover agent procedures, policy management, patch management, and security best practices. It will provide advice on topics like creating reusable scripts for common tasks, automatically configuring monitoring and patching policies, using layered patch denials, customizing reports, and implementing secure administrative roles and scopes. The document establishes that the information discussed is confidential and the strategies outlined could change and are not legal commitments. It also includes copyright information and introductions of the presenters.

1. Advanced Administration:
Kaseya Virtual Administrator
Ben Lavalley
Product Manager, Kaseya
Brian Dagan
Connected WorkPlace Solutions
Copyright ©2014 Kaseya 1

2. The information in this presentation is confidential and proprietary to Kaseya and may
not be disclosed or distributed without the prior written permission of Kaseya. This
document, and any related presentation, as well as Kaseya's strategy, possible future
developments, products, platforms, directions and/or functionality are all subject to
change without notice at Kaseya’s sole discretion. The information in this document
does not constitute a commitment, contract, promise or legal obligation to deliver any
material, code or functionality. This document is provided without warranty of any
kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, and non-infringement. This document
is for informational purposes only and may not be incorporated into a contract.
All forward-looking statements, including those set forth in this presentation, are
subject to various assumptions, risks and uncertainties that could cause actual results
to differ materially from projections. Readers are cautioned not to place undue
reliance on such forward-looking statements, and specifically, not to rely upon such in
making purchasing decisions.
Copyright ©2014 Kaseya 2

3. Introductions
 Ben Lavalley
– Product Manager, Kaseya
 Brian Dagan
– Senior Systems Support Engineer
Connected WorkPlace Solutions
Washington, DC-area Managed Service Provider
Copyright ©2014 Kaseya 3

4. Mission Statement
This session will focus on sharing tips & tricks from several
areas of the Virtual System Administrator product that will
drive new value for both new Kaseya users and veterans alike.
Copyright ©2014 Kaseya 4

5. Data Visualization
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60
Number of Slides You'll See
Typical Kaseya Connect Presentation
This Presentation
Copyright ©2014 Kaseya 5

6. Rough Outline
 Agent Procedures
– Stolen Laptop Scripts, Connection Gateway Change script
– “Function-ize” your procedures
– Allow for easy debugging, other tips & tricks
 Policy Management
– Identify views affiliated with Policies
– Automatically add Monitoring, Patching & Automatic Remediation
– Use case for Copy Settings
 Patch Management
– The power of the layered Deny
 Info Center
– Report Parts, Name-Value pairs
 Security Best Practices
– Understanding “Master” admin rights
– Roles & scopes
 Q&A
Copyright ©2014 Kaseya 6

7. Copyright ©2014 Kaseya 7

8. Copyright ©2014 Kaseya 8
Questions and Answers
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