1. Karla R. May
krmay38@yahoo.com
P.O. Box 21339 ∙ St. Louis, MO 63115 ∙ 3147499985
Public Relations Professional with 15 plus years of leadership experience and competency in the following:
● Public Speaking ● Negotiation Skills ●BusinessDriven Representative
● MultiCultural Issues ● Mediation Skills ●Project Management
PROFESSIONAL BACKGROUND
AT&T ADVANCED SOLUTIONS, INC. 9/1999– Present
AT&T MOBILITY; AT&T BUSINESS OFFICE
Service Representative
Currently, works with customer retention. Previously, designed and managed installation, test and turnup of
ATM/FRAME circuits that transmit information from state to state, point to point and internationally. Managed
Fortune 500 accounts such as, Walgreens, Bank of America, Federal Exchange Commission, and Hobby Lobby.
Ensured customer circuits were installed and transmitting, while placing orders for upgrades and speed changes.
Maintained positive customer experience by ensuring that little to no down time resulted from technical issues.
Supervise the design, management and accuracy of circuit designs to customer specific specifications, which required
a team effort with various departments. Coordinated the installation of circuits between our outside plant engineer and
the customer’s site representative. Trouble shoot any problems forecasted or otherwise. Previously worked in the
billing sales, which required handling customers issues with their bill and then upselling. Previously, worked in call
center for mobility(wireless).
MISSOURI HOUSE OF REPRESENTATIVES 2011Present
Democratic State Representative 84th
District – City of St. Louis
Represents approximately 37,500 within the city of St. Louis; elected August 2010.
Draft legislation that becomes law. Negotiate with businesses, lobbyist, state departments, governor, senators, and
state representatives in an effort to create opportunities for constituents in relation to jobs and resolutions of problems
within state government. Hold quarterly community meetings and biennial small business conference called “Bringing
Government and Businesses Together”. This district is comprised of eight (8) city wards with a total of twenty (25)
elected officials which requires cooperative team work with the mayor, alderman, and committee persons. Investigate
and formulate reports relative to the function and operation of agencies responsible for the oversight of the public; i.e.
Child Abuse & Neglect, and Premature Birth & Infant Mortality. Plan and implement economic development and
growth projects.
Currently serving on the following committees:
● Joint Committee on Transportation Oversight
● Joint Committee on Child Abuse and Neglect
● Budget
● Workforce Development and Workplace Safety
● Appropriations Revenue, Transportation, and Economic Development
● Transportation
