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Telling Our
Stories
Andy Goodman • The Goodman Center
How often do you tell stories as part of
your work at the Zoo?
A.  Rarely or Never (I love data. There, I
said it.)
B.  Occasionally (I’m story-curious.)
C.  Frequently (Sipped the Kool Aid.
nAlmost ready to drink.)
D.  All the Time (Do I have to stay?)
This is my story.
This is my story.
White Plains, NY
Me
Dick & Jane
(not their real names)
The Walt Disney &
Jim Henson School
of Storytelling
The Swirling &
Sucking Vortex of
Despair
Reduce! Reuse!
Recycle!
Typical Nonprofit
Client
Y'know, we're real good
at what we do. We're just
not so good at talking
about it.
Oh, well, we work
with at-risk youth from under
served communities with
multiple risk factors and
blah, blah, blah…
Executive Director
Program Manager
Board Member
A story?
Oh, you should talk to Jill who
runs our communications. She's
got plenty of stories…I think.
They couldn't tell me a
good story.
WTF?
SS torytelling
Why is narrative so powerful?
How do you put storytelling
to work?
How do you tell a good story?
What kinds of stories should
you tell?
Stories help
us remember
Memory Study (5-yr. olds)
University of Minnesota
1 out of 21
soap and shoe
soap and shoe in a sentence
8 out of 21
soap and shoe in a question
16 out of 21
1 out of 21
16 out of 21
8 out of 21
Stories
influence
what we
act on.
It’s against my
religious beliefs.
Doctors won’t
work as hard to
save me.
Only rich people
will get my
organs.	
  
I’m too old to be an
organ donor.
What are the
narratives against
organ donation?
How are you
helping to save
animals in the
wild?
ü  Reusable bags
ü  Encourage friends and
family
ü  Eliminate plastic from
Zoo events
ü  Sustainable seafood
ü  Recycle cell phones
ü  Sustainable palm oil
Tell a story
about how you
are helping to
save animals in
the wild.
Why is narrative so powerful?
How do you put storytelling
to work?
How do you tell a good story?
What kinds of stories should
you tell?
2 minutes
Think about a time when there was
something you really wanted.
2 minutes
Tell a story about that time to the people
in your group in 2 minutes or fewer.
Start with the person seated closest to
12 noon. The person who will go last is
the timekeeper.
Storytelling Exercise
…open this envelope and follow
the instructions inside (and
please don’t leave the room.)
1st Storyteller: when everyone at your
table has told a story…
Storytelling Exercise
What do your stories have in common?
INCITING
INCIDENT	
  
PROTAGONIST	
   GOAL	
  
Story Structure
PROTAGONIST
BARRIER
GOAL	
  
Story Structure
Story Structure: A Short Course in Human History
Bush shaking.
Unusual.
Must watch closely.
Whatever.
Duly noted.
PROTAGONIST
BARRIER
BARRIER
BARRIER
RESOLUTION
GOAL	
  
Story Structure
PROTAGONIST
BARRIER
BARRIER
BARRIER
RESOLUTION
GOAL	
  
INCITING
INCIDENT	
  
ACT I ACT II ACT III
IDENTIFICATION EMOTION REFLECTION
Story Structure
JOURNALISTIC	
  STORYTELLING	
  
DRAMATIC	
  NARRATIVE	
  
Story Structure: Journalistic vs. Dramatic Narrative
Story Structure: Journalistic vs. Dramatic Narrative
Story Structure: Journalistic vs. Dramatic Narrative
Story Highlights
•  The habitat of Florida black bears has become
fragmented by development of new roads.
•  About 10 of the bears now have collars sending text
messages of their positions.
•  The information will help Florida landowners and
policy-makers make conservation decisions that help
bear habitat and people.
PROTAGONIST
BARRIER
BARRIER
BARRIER
RESOLUTION
GOAL!
INCITING
INCIDENT!
Until one day…
Story Structure
Story Structure: Journalistic vs. Dramatic Narrative
•  Child psychologist shot by
former patient.
•  Starts working with child who
sees dead people.
•  Psychologist turns out to be
dead all along.
Story Highlights
Story Structure: Journalistic vs. Dramatic Narrative
PROTAGONIST
GOAL
BARRIER
OVERCOMES BARRIER
MEANING
Kids don’t want to go
Share the joy of surfing
Izzy Paskowitz
Takes them anyway
More to sports than
who won or lost
Why is narrative so powerful?
How do you put storytelling
to work?
How do you tell a good story?
What kinds of stories should
you tell?
Pre-Workshop Assignment
Pre-Workshop Assignment
I have participated in orangutan conservation for 13
years at the Houston Zoo. Through the conservation
partner that we have worked with in the past 13
years, we have been able to build a line of
communication to learn up to date information of the
status of the orangutan. With this information we can
educate the guest on how they can help locally, via
smart shopping , which results in helping our
ambassadors cousins in the wild.
Tammy Buhrmester
Primates Keeper
Pre-Workshop Assignment
While handling a grey rat snake, a zoo guest with a
phobia of snakes, was so fascinated by him that she
could not get close yet could not leave. By the end of
our visit, she was touching him and asking many
questions. I saw a transformation before my eyes and
felt I had made a difference.
Elva Melillo
Volunteer
Pre-Workshop Assignment
Damara mole rats have giant teeth evolved for
chomping tunnels through hard-packed earth so it’s
understandable that their keepers at most zoos take a
hands-off approach. Keepers at the Houston Zoo
devised a different method of handling that built trust
and led to better care, a closer look for guests, and
world-wide fame for Triscuit the mole-rat in Joel
Sartore’s Photo Ark.
Amanda Daly
Supervisor, Natural Encounters
Pre-Workshop Assignment
Jonathan the lion was an important part of the zoo
family for both staff and guests as his rescue story
spread awareness about the pet trade and the rescue
role zoos play. After he passed away, many young
guests made cards and signs for him and his keepers.
By helping guests feel a personal connection with an
individual animal, guests develop an appreciation and
a passion for their wild counterparts.
Alicia Andring
Elephant Keeper
Pre-Workshop Assignment
I had had potential donors out for a Zoo tour that tell
me that they do not fully support Zoos. Once I share
stories of how each of our animals connects to a
conservation project in the wild, they are thrilled to
hear that and typically join one of our donor clubs.
Brittany Mead
Development Manager
Pre-Workshop Assignment
Use this template to outline your story.
GERMANY
To be accepted
The Wind
Meets Epuron
Everyone (or thing)
needs a purpose
His behavior upsets people
BARRIER
OVERCOMES BARRIER
MEANING
GOAL
PROTAGONIST
Use this outline to share your story.
What did you like
about the story?
How can
we make it
better?
Sharing Stories
Why is narrative so powerful?
How do you put storytelling
to work?
How do you tell a good story?
What kinds of stories should
you tell?
How can you put storytelling to work?
•  Keeper Talks
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
•  Website
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
•  Website
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
•  Website
•  Newsletter
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
•  Website
•  Newsletter
•  Presentations to
Donors
How can you put storytelling to work?
•  Keeper Talks
•  Guest
Interactions
•  Website
•  Newsletter
•  Presentations to
Donors
•  Story Bank
(January 2019)
How can you collect all these stories?
VANDERBILT
STORY BOOTH
How can you collect all these stories?
RYE YMCA STORY BOOTH
Comments Take-AwaysQuestions
FREE E-NEWSLETTER www.thegoodmancenter.com
STAY CONNECTED VIA TWITTER: @GoodmanCenter
Amy	
  Duggan	
  
One more story…
Pawnee Sacred Bundle
Sacred Bundle
of Hope
Dr. Jane Goodall’s
Your
Stories!The End
Definitely Not

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Andy Goodman: Storytelling at the Houston Zoo