2. IDEAL
•Identify the problem
•Define the problem
•Explore alternative approaches
•Act on the best strategies
•Look back to evaluate the effects
3. Identify the problem
The problem itself
Person(s) involved
First time / recurring
**Ask as much questions as possible/investigate thoroughly
4. Define the problem
Severity of the problem – derived from the
first stage (I).
Important stage in determining the
approaches that one should take in order to
solve the problem.
5. Explore alternative approaches
Rulebook / handbook – main approach.
Match the approach with the definition of the
problem.
Do not hang onto one approach only – list
few other alternative approaches.
May use discretion, depending on the
situation.
6. Act on the best strategies
After deliberation and consideration, the
best approach(es).
Should not skip this stage at all.
7. Look back to evaluate the effects
Evaluate the effectiveness of the approach.
To be made as a guide shall the same
problem occur again in the future.
9. OFFENDER
• Ms N, 44 years old
• Has been working in the company for 15
years
• Excellent work record
• Recent personal issue pushed her to steal
10. OFFENDER
• Ms S, 27 years old
• Has been working in the company for 3
months
• Has a bad disciplinary record (tardiness
and petty theft) from previous company
11. CASE SCENARIO 2
ISSUE: SEXUAL HARASSMENT
A female staff (married, 45 years old)
complained that a male colleague has been
making inappropriate remarks – “You smell
nice”, “Your dress complements you well”.
12. OFFENDER
• Mr A, 38 years old
• Unmarried, not even in a relationship
• Has been making comments deemed
inappropriate to other female colleagues
• Has a habit of watching pornography, even
during work hours
13. OFFENDER
• Mr B, 28 years old
• Married for 6 years, has 2 children
• A very loving husband and father
• Friendly and loves to compliment people
• No previous harassment record
