13. “In times of change learners
inherit the earth, while the
learned find themselves
beautifully equipped to deal
with a world that no longer
exists.”
Eric Hoffer
You are in the 4.0 era
23. Intense or Prolonged Stress
Leads to:
• Difficulty thinking clearly
• Dwelling on meaningless activities
• Tunnel vision
• Expressing hostility or numbness
• Impulsiveness
• Feeling incompetent
• Reduced ability to retain information
24. Mental Noise Theory
When under stress, our cognitive ability is decreased significantly. Message
retention falls by 80% or more. We cope by:
• Reducing complexity
• Acting on current beliefs
• Seeking analogies
• Blocking new information
27. 9–27
Decision-Making Conditions
Level of ambiguity and chances of making a bad decision
Lower HigherModerate
Certainty UncertaintyRisk
The decision
maker faces
conditions of...
Figure 9.1
55. COMMUNICATION SKILLS.
Silence and Smile
Smile & Silence are two most powerful tools……….
Smile is the way to Solve many problems………
A person with a smile is always welcome
Silence is the way to avoid many problems…………
Silence can never be misquoted.
56. Stress busters
• “This too shall pass”
• - Blessed are the flexible for they shall not be bent out of
shape.
• - “Angels fly because they take themselves lightly”
• If you don’t like something, change it. If you cant change it, change
the way you think about it.
• Life is a bitch but every dog has its day
.