1. Ancilla Shibu Page 1 of 3
CAREER OBJECTIVES:
A highly motivated and confident individual with exceptional multi-tasking capabilities
and able to work in a target driven, busy call centre environment. Keen to find a
challenging position within an ambitious employer where I will be able to continue to
increase my work experience & develop my abilities.
KEY SKILL AND COMPETENCIES:
 Excellent in building relationship, excellent analytical skills, time
management skills and attention to detail.
 Extensive Global Markets experience across Fixed Income, Commodities, Rates,
Equities, Derivatives
 Maintaining a professional approach to all customers, traders and Onshore Teams.
 Customer focused, motivated and target driven with a positive 'can do' attitude.
 Proficient in using MS Word, MS Excel, MS Outlook, Power Point, VBA Script,
Internet Explorer.
 Able to deliver quality work without supervision.
 Fast learning curve and able to adapt to new work environment.
 Self motivated and team player.
EMPLOYMENT HISTORY:
BANK OF AMERICA, India
DERIVATIVE OPERATIONS ANALYST (BANK OF AMERICA):
(March 2008 - July 2014)
Responsibilities:
 Expertise in OTC Rates Derivatives (Swaps, Swaptions, MTM, Caps and Floors,
Cross Currency swaps, FRA’s, FXO, NDF,EQUITIES etc.,) by matching the
incoming confirmations against our confirmations as per the Trades booked.
 Correspond internally with Bank of America groups and with the G-15 Dealers to
ensure correct booking and execution of deals within T+2/T+3 (Dodd Frank and
EMIR regulations) and T+30 (Fed Targets) for paper and electronic (DTCC) trades.
 Adherence to the Dodd Frank guidelines to confirm the trades within the TAT.
 Contact (Phone/Email) and liaise with counterparties, instructions to custodians to
reconcile the trades on BAML application and document for them to flow down to the
settlement.
Ancilla Shibu
Permanent Australian Residence
M: 0469 083 657
ancillashibu@gmail.com
24/14-16, Lamont Street,
Parramatta, NSW 2150

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 Raise queries to the front office, brokers, traders, and the On-shore business
partners on the trade discrepancies through the life cycle of the trade on a daily basis.
 Reporting the investigational Issues and sending the End of the Day report and
Holdovers report on a daily basis.
 Take up class room trainings to the New Associates in both product and process.
 Handling the Global Process Map in collaboration with onshore Team, for the
enhancement of the Global procedures and to upload it into the Visio System.
 UAT Testing conducted for the development of the process Applications relating to
Citirix.
Achievements:
 Done a project (Just Do IT-JDI), by adding a TAB into the application DRUM for
uploading multiple emails saving 29hrs per month.
 Done a project (Just Do IT-JDI), by initiating and additional queue into BOA used
application called Drum (Citrix) avoiding duplication of work by two Teams and
reducing the work of one FTE saving 21hrs per month.
 Automation on the Digidash Dash reports in the Checking Team which has reduced
half an hour FTE work to 5 minutes which is considered under the Best Practice.
 Received One Gold Award for the initiation of the new queue into the application by
reducing the Full Time Employee work by 21hrs per month.
 One Gold Award for the JDI Project in enhancing the application used for repository of
the records and data.
COLLECTIONS under HLI (HOME LOAN INSURANCE):
(October2007 - March2008)
Responsibilities:
 Responsible for Inbound and Outbound calls following up on current payments.
 Checking and reconciling the client accounts in IVIEW, CIBEL, FINACLE and contacting
the client to update the policies.
 Handling the queries and resolving the issues of the clients.
 Negotiating repayment arrangements in terms of delegations whilst ensuring high
levels of customer service.
 Identifying complex situations, accepting recommendations on the deposits and
advising the clients on maintenance of the accounts.
 Assessing hardship cases and following up with client for approval.

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Achievements:
 Received One Gold Award for Delighting the Customer through timely advice on
the market rates.
 Received TWO Silver Awards for the 100% Accuracy and taking up the initiative to
work in the weekends during the high volume period.
GDFX STATIC DATA (Standard Settlement Instructions):
(September 2006 -September2007)
Responsibilities:
 Worked with FX Static Data for a shorter period at times of short staff, using the
applications GBS and CIBR in creating CIS number's confirming them with "SIERRA"
through which SSI's are done.
 Feeding the SSI’s and approving for the payments for the second check approver in
GBS.
Achievements:
 Received ONE Bronze Award for the customer satisfaction and 3 WOW Cards for
the best performance with 100% Accuracy and handling high volume efficiently.
ACADEMIC QUALIFICATIONS:
 MASTER OF BUSINESS ADMINISTRATION 2004-2006
 BACHELOR OF COMMERCE 2001-2003