3. WHERE WE COME FROM
EUROPE’S NO. 1 VENTURE BUILDER
International Expertise Powerful investors
More than 100 fast growing
internet companies all over
the world
20,000+ employees
Great expertise in building
internet businesses and
online marketing
Largest online company
builders
AIH
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4. The Worlds Largest Internet Incubators
25 International offices on 6 continents
Operational Reach: 100+ countries
100+ market leading companies launched
worldwide since 2009
50+ active independent portfolio companies,
many of them in multiple markets
Employees in Rocket Internet: 20,000+
WHAT IS
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6. WHAT IS
Jovago.com is a hotel booking portal offering thousands of hotels across Africa
and South Asia to be booked directly
Our mission: Opening up every piece of bookable accommodation, in the
countries we operate, to the world through the power of the internet
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9. E-Commerce Industry in Pakistan
Online Buying reached to US$30 million in 2015
Online buying expected to reach US$600 million by 2017
30 million internet users in 2015
Internet users expected to grow by 56 million till 2019
9 million smart phone users in 2015 and still growing
Around 17.3% ecommerce activities take place via smartphones
10. Jovago Pakistan Success Stories
Hotel Move-N-Pick Murree gets
620 bookings in around 80 weeks
Lahore Continental Hotel &
Lahore Rose Palace Hotels
get 500+ bookings in 50 weeks
Magnolia Guest House &
Envoy Continental gets
350+ booking in 50 weeks
11. HOW IT WORKS: THE HOME PAGE
Users enter their
specifications
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12. HOW IT WORKS: THE DIRECTORY
1212
The list of relevant hotels is
opened
13. Address and map
location
Complete with individual
profiles of each room type
A library of pictures
HOW IT WORKS: HOTEL PROFILES
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Each Hotel has a
separate profile
14. 14
HOW IT WORKS: HOTEL PROFILES
ADDITIONNAL
INFORMATION
ROOMS DETAILS
BEST PRICES
15. WHY THE CONSUMERS LOVE JOVAGO
Easy searching and booking
Book now, pay later – Flexible
payment methods
over 200,000 hotels worldwide
Hotel ratings and reviews –
Trust is the name of the game!
No booking fees
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16. WHY SHOULD A HOTEL SIGN WITH
Its FREE, until we get you bookings
We give your hotel the largest exposure and get you customers
We promote you on Social Media, Google and offline
24/7 customer service
Complete flexibility for hotel owners to set specifications
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A 25% personal voucher for you!
17. 1. WE
CAPTURE
2. YOU GO
LIVE
3. YOU GET
BOOKINGS
4. YOU
WIN
We show
your hotel
information,
prices &
availability on
jovago.com
We promote
you, both
locally and
abroad
We make a
picture profile of
your hotel with
detailed write
ups
We transmit
our bookings
to you directly
You can
manage your
bookings any
time on
Jovago.com
You increase
your number
of bookings
We only take
commission if
there is a
completed
booking
WHAT HAPPENS AFTER YOU SIGN
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18. WHAT WE WORK ON: CONTENT
Address &
smart
localization
Client
comments
Photo
gallery
Hotel
description
Eye-catching
photo
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19. WHAT WE WORK ON: CONTENT
Best prices
Additional
information
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Rooms details
20. WHAT WE WORK ON: COSTUMER SERVICE
The
costumer
make a
reservation
on the
website
Booking
online
The CS agent
calls the
costumer
and the
hotel to
confirm
Valid
booking
The
costumer
effectively
goes to the
hotel and
stay .
Customer
Stay The CS agent
contact the
costumer his
stay to ask
his opinion
about it
Custumer
review
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21. Hotel & Jovago
More Customers, More Cash
Jovago
Round The Clock Sales & Marketing
Your Hotel
Clean, Courteous & polite Staff, Great
Service
Key of business: Communication
HOW WE WORK TOGETHER: COSTUMER SERVICE AND HOTELS
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22. Ingredients for success
Quick answers
Updated details
Precise information
Confirm bookings
HOW WE WORK TOGETHER: COSTUMER SERVICE AND HOTELS
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23. • MANAGEMENT• SALES
EXPECTATIONS
• SERVICES• BRANDING
VISIBILITY
OF OFFERS
GOOD EXTERNAL
COMMUNICATION
GOOD
REPRESENTATION
BE PROFESSIONAL
HOW WE WORK TOGETHER: COSTUMER SERVICE AND HOTELS
23
24. Costumer: Keep in mind
What customers want? how to satisfy them and have them come back?
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25. HOW WE WORK TOGETHER: FINANCE AND HOTELS
Guests Hotel Jovago
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26. HOW WE WORK TOGETHER: FINANCE AND HOTELS
Guests
Hotel
Jovago
REMEMBER: GUESTS REMAIN
COSTUMERS OF THE HOTEL
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27. HOW WE WORK TOGETHER: VOUCHERS
HotelJovago
WE OFFER
VOUCHERS
WE PAY
FOR
VOUCHERS
MARKETING
EXPENSE
ALL INFO IN
BOOKING
MAIL
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28. WHAT WE WORK ON: REVENUE MANAGEMENT
REVENUE MANAGERS TRANSLATE JOVAGO KNOWLEDGE AND EXPERIENCE INTO
CONCRETE BUSINESS OPPORTUNITIES BY ADVISING AND SUPPORTING HOTELS
JOVAGO
DEPARTMENTS
CUSTOMER SERVICE
FINANCE
INTELLIGENCE
CONTENT
JOVAGO REVENUE
MANAGEMENT
CUSTOMER FEEDBACK
PROFILE IMPROVEMENTS
FINANCIAL POSITION
COMPETITIVE POSITION
HOTELS INCREASE
PERFORMANCE
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29. WHAT WE WORK ON: REVENUE MANAGEMENT
PERSONAL REVENUE MANAGERS ACTIVELY SUPPORT HOTELS THROUGH EMAIL,
OVER THE PHONE, BY FACE-TO-FACE MEETINGS OR THROUGH EXTRANET
EMAIL
PHONE
MEETINGS
EXTRANET
COMMUNICATION POINTS TO ADDRESS OR QUESTIONS TO ASK TO REVENUE MANAGERS
PERFORMANCE DATA AND STATISTICS
SUGGESTIONS FOR PERFORMANCE IMPROVEMENTS
CONFIRMATIONS OF ANY CHANGES MADE
PERFORMANCE DATA AND STATISTICS
SUGGESTIONS FOR CUSTOMER SERVICE, CONTENT OR RATE IMPROVEMENTS
ANY OTHER TOPICS ABOUT BOOSTING HOTEL REVENUES THROUGH JOVAGO
PERFORMANCE DATA AND STATISTICS
EXCLUSIVE JOVAGO TRAINING ON REVENUE MANAGEMENT TOPICS
ANY OTHER TOPICS ABOUT BOOSTING HOTEL REVENUES THROUGH JOVAGO
SELF-SERVICE REVENUE MANAGEMENT TOOL ONLINE
PERFORMANCE DATA AND STATISTICS
ADJUSTMENTS OF RATES, PROMOTIONS, AVAILABILITY OR DETAILS
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30. WHAT WE WORK ON: REVENUE MANAGEMENT
BEST RATES AND ATTRACTIVE PROMOTIONS ARE THE MOST IMPORTANT
PERFORMANCE DRIVERS
HOTEL
CUSTOMER
BEST RATES &
PROMOTIONS
BEST RATES &
PROMOTIONS
TRAFFIC
BOOKINGS &
REVENUE
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31. WHAT WE WORK ON: REVENUE MANAGEMENT
HOTELS WITH BEST RATES AND PROMOTIONS ENJOY MORE VISIBILITY ON OUR
CATALOG PAGE DRIVING PAGE VIEWS AND BOOKINGS FOR THE HOTEL
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32. WHAT WE WORK ON: REVENUE MANAGEMENT
HOTELS WITH BEST RATES AND PROMOTIONS ENJOY MORE VISIBILITY ON OUR
CATALOG PAGE DRIVING PAGE VIEWS AND BOOKINGS FOR THE HOTEL
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33. WHAT WE WORK ON: REVENUE MANAGEMENT
HOTELS WITH BEST RATES AND PROMOTIONS ENJOY MORE VISIBILITY ON THEIR
HOTEL DETAIL PAGE DRIVING BOOKINGS AND REVENUES
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34. WHAT WE WORK ON: MARKETING
Jovago App
Computer – Phone – Tablet
State of the art design & tech.
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35. WHAT WE WORK ON: MARKETING
We use all channels
of online marketing
Since June…
…Big push on TV and
radio in our top 5 -
10 countries
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36. WHAT WE WORK ON: MARKETING
Best prices on 98% of hotels
First ranking in Google search
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Description: written when the hotel is acquired, it contains information about rooms, facilities, food and leisure.
Hotel details: local team collect hotel’s phone, address, mail, and GPS details.
Translation: all descriptions should be in English and French, and soon in Swahili.
Pictures: great qualities and strict guidelines are required: professional photographers are sent.
Post payment: customer pays at the hotel
Pre-payment: costumer pays when booking
Description: written when the hotel is acquired, it contains information about rooms, facilities, food and leisure.
Hotel details: local team collect hotel’s phone, address, mail, and GPS details.
Translation: all descriptions should be in English and French, and soon in Swahili.
Pictures: great qualities and strict guidelines are required: professional photographers are sent.
Description: written when the hotel is acquired, it contains information about rooms, facilities, food and leisure.
Hotel details: local team collect hotel’s phone, address, mail, and GPS details.
Translation: all descriptions should be in English and French, and soon in Swahili.
Pictures: great qualities and strict guidelines are required: professional photographers are sent.
Giving us the right and updated details (location, discount offers, fully booked, gates closed)
Precise information about location and facilities
Inform all your staff of our arrangement.
Giving us the right and updated details (location, discount offers, fully booked, gates closed)
Precise information about location and facilities
Inform all your staff of our arrangement.
Branding: good representation of the brand and visible signage; correct classification/rate of hotel and room
Services: high communication, quality costumer service, attentive to costumer’s needs? Anticipation of needs
Sales: good communication and visibility on what the hotel sells; staff trained.
Management: knowing industry indicators to measure hotel performance; providing internal service and support to staff and suppliers.
unsatisfied customers echo more than satisfied customers
TO BE ADDRESSED TO HOTELS
Guest: while booking, costumers choice pre-payment (online when booking) or post payment (exclusively when arriving at the hotel)
Moreover, they don’t pay vouchers, Jovago does.
Hotel: do the total amount of booking on post-pay. Pay the commission to Jovago
Jovago: do the total amount of booking pre-pay. Remember: Jovago only acts as an intermediary: and then pays to the hotel the total booking value.
Hotel & Jovago: we settle at the end of the month… next slide
TO BE ADDRESSED TO HOTELS
Settle: 1-you pay our commission. 2- we pay booking value collected on your behalf. 3- we pay for vouchers given to guests
TO BE ADDRESSED TO HOTELS
1- We offer vouchers to guests
2- We pay for vouchers
3- That represents a marketing expense for Jovago but it is in our (Jovago and Hotel) mutual interest: thus, we increase our volume.
4- As for invoicing the costumer, hotel will find all information needed in the booking confirmation mail.
