1. Joshua
Goranson
270 Jackson Rd
Devens, MA 01434
617 834 0982
goransonj2@gmail.com
SUMMARY
I am a sociable, team-focused, and consistently hard-working individual looking to start a career in the field of
Information Technology.
SKILLS
● CompTIA A+ Certified Technician
● CompTIA Network+ Certified Technician
● Microsoft MCTS Certified Technician
● Able to get along well with people from many different backgrounds
● Works best in team environment
EXPERIENCE
Help Desk Technician, Shriver Job Corps Center
Devens, MA — 2014
While studying at Shriver Job Corps Center, I was accepted on a work based learning assignment as a help
desk technician.
Accomplishments
● Answered calls from staff and students
● Installed, removed, repaired, and maintained computer hardware
● Escalated calls to more senior support staff as needed
Assistant IT Technician, Worker’s Credit Union
Fitchburg, MA — 2014
Also during my time at Shriver Job Corps, I was allowed the opportunity to participate in an off-center internship
in Fitchburg.
Accomplishments
● Assisted in setting up Microsoft System Center environment
● Set up a new networking rack
● Created Microsoft System Center applications and software packages
EDUCATION
Bryant and Stratton College, Amherst NY
AS in Interactive Media Design — 2009-2012
Here I learned technical skills in basic software such as Microsoft Word, Excel, and PowerPoint, useful to
employees in any field. I also learned skills useful to a designer, including software such as Adobe Photoshop,
Dreamweaver, Illustrator, and Flash.
Shriver Job Corps, Devens MA
Advanced Computer Administration Trade — 2014-present
Staying away from home, I learned social skills, dealing with a wide variety of people from all different
backgrounds, in addition to skills useful to a technician. This is where I got my A+, Network+, and MCTS. I am
currently studying for my MCSA certification and plan to continue on to further Microsoft certifications.
REFERENCES
Available upon request.