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1. Change Management Consulting Group 1
We’ll helpWe’ll help
you facingyou facing
crisiscrisis
effects ?effects ?
ChangeChange
ManagementManagement
ConsultingConsulting
GroupGroup
« Nothing is permanent,« Nothing is permanent,
except Change »except Change » Heraclitus, 500bCHeraclitus, 500bC
2. Change Management Consulting Group 2
Change Management & ConsultingChange Management & Consulting
WARNING
As our new socio & economical reality will be in a
more & more constant unstability, this
presentation merge intentionaly colors, styles,
images & drawsimages & draws,… as a 1er
training facing new
paradigm,…
““It's not the strongest that survive, nor the mostIt's not the strongest that survive, nor the most
intelligent, but the ones most responsive to change !" intelligent, but the ones most responsive to change !"
Charles Darwin
7. 7
Change Management & ConsultingChange Management & Consulting
Why ?Why ?
What ?
How ?
Who ?
Change Management Consulting Group
8. 8
Change Management & ConsultingChange Management & Consulting
Current economical climate & financial crisis seems
to be threats and risks for anybody, increasing
organisations frailty and individual warning;
Unemployment, strikes, lack of revenues, stopping
activities, & closing Cy,…
All elements related to this situation put
everybody -& organisations- under an
unbearable & permanent STRESS !
Change Management Consulting Group
9. 9
Change Management & ConsultingChange Management & Consulting
Workers are afraid so much facing reorganizations &
restructurations , merges or relocations, than compete with
cheaper workers,…
Workers are also afraid facing any changes, which could represent
menaces for their jobs and revenues, &/or « habits »,…
These permament distresses are due to these new paradigm and
« Changes » which are growing-up in our (always more) profits
civilisation;
Unfortunately, these waves of changes are unavoidable, and will
be more and more frequent, strongest, & unpredictable,… Also, we
have to face & learn how to manage them !
Change Management Consulting Group
10. 10
Change Management & ConsultingChange Management & Consulting
STRESS & FEARS effects would impact individual
productivity on any level;
On a 1er
step, individual anxiety will only impact individual
performances;
On a 2nd
step, permanent stress will carry-on desease and
increase absenteeism,…
On the 3rd step, absenteeisme & demotivation will
threaten Cy competitivity;
Finaly, that’s all economy, which will be affected,
reducing business performances for any one’s,…
Change Management Consulting Group
11. 11
Change Management & ConsultingChange Management & Consulting
Mostly, FEARS are based on ignorance &/or a lack of
understanding of:
1. The economical mecanisms regarding the crisis;
2. Their Cy strategy &/or tactical actions regarding crisis;
3. Their own capacity to face changes & manage situation;
Also, to enhance Cy performances, it’s mandatory to
COMMUNICATE, teaching & training workers to Face Crisis &/or
Changes;
Knowleges will reduce fears, and increase individual creativity &
performances;
Change Management Consulting Group
12. 12
Change Management & ConsultingChange Management & Consulting
Why ?
WHAT ?WHAT ?
How ?
Who ?
Change Management Consulting Group
14. 14
CMC STRESS,STRESS,
Under Control Re-using EnergyUnder Control Re-using Energy
STRESS, means :
In Belgium, each year, = an average of : 9 millions « of
non-working days » ?!
In EEC, each years,
It’s more of 10 millions of sicknesses people due to stress;
In UK, it’s more than 60% of the total absenteeism ;
In USA, it means > 50% of abortions,
Also, in EEC, it’s :
1,24 billions € /year, Social security costs ;
2,48 billions €, of costs directly linked to the absenteeism ;
Change Management Consulting
Group
Change Management Consulting Group
15. 15
Change Management & ConsultingChange Management & Consulting
Why ?
What ?
How ?How ?
Who ?
Change Management Consulting Group
16. 16
Change Management & ConsultingChange Management & Consulting
Kick-off a T.T.F.C.T.T.F.C., training-
program, such as :
TrainingTraining
ToTo
FaceFace
CrisisCrisis
& Changes& Changes
Change Management Consulting Group
17. 17
CMC TTFCTTFC
2001,… 2008,… 2016, … 2020 ????
Y2KY2K
Financial crisisFinancial crisis
==
Social & EconomicalSocial & Economical
PressurePressure
€€
InvestmentsInvestments
HRexpertisesHRexpertises
OptimizationOptimization
Challenges :Challenges :
Business continuity
Clients satisfaction
Return on investment
Skills & needs fit
Evolving Technologies
…
Identify, recommend & implement management rulesIdentify, recommend & implement management rules
& training to enhance individuals& training to enhance individuals nornor corporatecorporate
performances, by reducing individual stress level.performances, by reducing individual stress level.
Identify, recommend & implement management rulesIdentify, recommend & implement management rules
& training to enhance individuals& training to enhance individuals nornor corporatecorporate
performances, by reducing individual stress level.performances, by reducing individual stress level.
Change Management Consulting Group
18. 18
Optimize :Optimize :
CommunicationCommunication
Collaboration intra-DptCollaboration intra-Dpt
Individual PerformancesIndividual Performances
Employees involvementEmployees involvement
Individual ContributionIndividual Contribution
Team spiritTeam spirit
……
CMC TTFCTTFC
Protect :Protect :
Company SpiritCompany Spirit
HR CapitalHR Capital
Corporate PerformancesCorporate Performances
Business ContinuityBusiness Continuity
Internal CommunicationInternal Communication
Clients SLAClients SLA
Jobs perennityJobs perennity
AA
LL
II
GG
MM
EE
NN
TT
Change Management Consulting Group
20. 20
CMC TTFCTTFC
II
MM
II
IdentifyIdentify
ChangesChanges &/or&/or
menaces,…menaces,…
EvaluateEvaluate
+ / _ %+ / _ % level of
risks ?
IdentifyIdentify
SolutionsSolutions
MissionMissionMissionMission
IdentifyIdentify
Action PlanAction Plan
ManageManage
Changes, to reduceChanges, to reduce
Risks !?Risks !?
InstallInstall
Protection PlanProtection Plan
ResultsResultsResultsResults
Change Management Consulting Group
21. 21
CMC TTFCTTFC
5 phases :
1. Introduction & Measurement :
Explain « feeling » & behaviour = possible effects on health;
Test, & individual « perceptions » values ;
Relativity of individuals perception;
1. Relativity & perception training:
What we see is not reality;
My reality is not « yours » ?
How to train my « instinct » ?
1. Inventory & exercices, through workshops accross the organization :
Do we have negative stress ? If YES, then:
Describe symptoms & effects on individual &/or organisation ;
Identify real/false possible causes,…
Change Management Consulting Group
22. 22
CMC TTFCTTFC
4 phases :
4. ANALYSIS causes through workshops :
Identify stressors: people ? Or Organisation ? Cy strategy ?
Dream to imagine solution:
a. Delete/kill ?
b. Avoid ?
c. Evacuate ?
5. Re-program attitudes:
Escape ?
Kill ?
Face & manage ?
6. Action Plan :
What ? Who ? When ? How ?
Planning;
Steering comittee;
Results measurement;
Change Management Consulting Group
23. 23
Clients’ requests
• Quality
• Delay
• Cost
Processes and Procedures
to satisfy the Clients’
requests
Clients’ Feed-back
3
Clients requirements
are met or surpassed
1 2
5
Company Culture,
Environment
& Organization
4
Finance
Budgets
Legislation
4
Technologies
4
Quick OverviewQuick Overview :
“ Identify all (f)actors generating stress »
Quick OverviewQuick Overview :
“ Identify all (f)actors generating stress »
CMC Quick Overview : Methodology
Change Management Consulting Group
24. 24
CMC HR- SUCREHR- SUCRE
MM
II
AA
DeliverablesDeliverables
Measurement
Stress Level, Vs productivity ;
Employees welfar Vs performances ;
Inventory
Stress factors, Outside Vs Inside;
Stress effects: Major, Minor, Medium;
Stess actors,..
Analysis
Possible actions: results Vs costs ;
Actor’s actions;
Reporting
Actions plan & recommandations;
Planning & Potential savings
RR
Change Management Consulting Group
25. 25
Change Management & ConsultingChange Management & Consulting
Why ?
What ?
How ?
WHO ?WHO ?
Change Management Consulting Group
29. 29
CMC – ...abroad
• in Western Europe: Netherlands, UK, France,
Luxemburg, & …Belgium !
• in Middle-East: Marocco + south Sahara, Tunisia,
…
• in Africa: RDC (Zaire),
• in Asia: Thaïlande,…
• in Eastern Europe: Russia, Ukraine,…
Change Management Consulting Group
30. 30
CMC HR - Offerings
Quick-Overview HR :
HR Strategy aligned on Business needs
HR abilities : a tactical approach
HR optimization
Tactical Business Plan alignment
Expertises ‘FIT’ & alignment
Employee’s careers & target (MBO)
Performances measurement
Changes management approach
Tools & methodology
Risks management
Activities Protection Plan
Change Management Consulting Group