2. PERSONAL DATA
Name: Jose de Jesus Acosta Echevarría
Origin:
Born Date:
Age:
Nuevo Laredo, Tamaulipas
March 27 1968
47
Address: Bosque de Duraznos No. 312 Frac.Bosques del Sur
Phone
Cell (956) 480 7300 Home (867) 7 18 34 96
MOVIL 044 867 123 19 89
IMSS: 49916848044
CURP: AOEJ680327HTSCCS07
RFC: AOEJ6803276M2
E-mail 1 jjacosta68@yahoo.com.mx
E-mail 2 jjacosta680327@gmail.com
US travel permit VISA Laser
Professional License 2034836
GOALS
The professional and personal development. A stableand well positioned placein a confident enterprise
that help me to continue my career in the future years.
STUDIES
From: 08-1986 / 12-1991.
University: Instituto Tecnológico de Nuevo Laredo, México
Area: Electronics
Level: University Graduated
Degree: Electronic Engineer (Professional License 2034836)
08-1983 / 11- 1986 Instituto Tecnológico de Nuevo Laredo, México
Area: Electronics
Level: High School Graduated; Degree: Electronic Technician
Courses: Six Sigma Green Belt, ISO 9001-2008 Internal Auditor, Effective Executive Speaking,
Service Leadership & 360.
AKNOWLEDGMENT
Languages
English: 85 to 95%
CURRICULUM VITAE

3. Computer Skills
MicrosoftOffice(Excel, Power Point, Word)
Outlook, Business Object, Kronos
SAP, BPCS, Unit Tracking.
Achievements
 Introduction of the medical printers repair line achievingcertification in 1 week from 2 requested.
 Introduction of the VAIO computers repair linereducingTAT from 12 to 5 days in 3 months.
 Coordination and setup of the SAP system for the production area helpingto have an integral system that reduce
death times for technicians,operators and better communication with the customer serviceteam.
 Help as super user in the successful implementation of the SAP system in the support areas.
 Reduce 2 days TAT (from 5 to 3) to in the remainingrepair lines.Increasespeed % of repaired units in 20%
 Help on the implementation and certification of the ISO 9000-2008 as an internal auditor.
 2nd placeUS national internal contestfor better sustained KPI´s for the Pl ayStation repair lines
 Sustained QA % between 98 to 99.5%. Increased from 95%.
 Achieve the goal on new Bank Branch of 10M in 6 month to remain open. (HSBC)
 Recover profitability of a Serfin Branch from -276% to break even. (Serfin)
 Create a maintenance plan to reduce partcost and increaseproductivity. (Revelado Rapido)
April-2010 to January-2015
Sony Laredo Customer Satisfaction Center (LCSC)
POSITION: Senior Supervisor (4 years’ and 9 months Experience)
Support and coordination of Supervisors,techniciansand operators (use to have up to 200 employees…..trusted staff and union).
Executive reporting Performance. Coordination in the introduction of new product lines.Good skills asmanager actingand
assistingmanager functions.Supporton the implementation of the SAP system to the different production lines and respective
areas actingas a super user and consultingduringthe stabilization period.Good leadership and team work.
Use to be in chargeof the repair process which includeconsumer electronics end customer repair in productas PlayStation
High tech products (medical printers),TSSD (professional storagedevices),video, audio and projection devices.Implementati on
Of the harvestingprocess for the cost reduction in parts.The control of production lines in coordination with Supervisors,
the achievements of goals by the accomplish of a budget generated in coordinancewith the business unitmanager.The
customer servicedelight (external as internal) were one of the main priorities of my responsibilities and givethe best
quality in production and service.Look for the lower cost performance to help increaseprofitability.
March-2005 / April-2010 Sony Laredo Customer Satisfaction Center (LCSC), México
Position:Line Supervisor(5 years’ Experience)
In charge of different products lines as refurbish asrepair.Workingby goals.Controllingproduction lines and supporting
Operators,technicians,operators and productengineers (up to 100 employees). Capability to control more than one production
Lines of different products and with different systems. Good leadership and approach with the team.
Like to make team work. Support introducingnew production lines and pilotruns.

4. June-2004 / June-2005 Instituto de Estudios Estratégicos, México
Position:Instructorin BasicCommercial Mathematics
January-1997 / October-2004 Grupo Financiero HSBC and Serfin Bank
Position: Branch Manager (8 years’ experience)
In charge of a bankingoffice.Executive accountand tellers (10 professional and high school degree people in charge)
Workingby goals.Planningand strategies development for sales in officeand open field.Achievements and advancemonthly
Reports generation. Financial consultingto specialized customer portfolio.General Support in customer services in branch;
Credits, investments placement and insuranceconsulting.
Also in charge of a Colombia bridgebank to collectimport-export taxes. Use to work under ISO 9000-2000.
Jan-1996 / Jan-1997 Grupo Financiero Bital
FINANCIERO BITAL
Position: Account Executive (1 year experience)
Accounts opening, consulting,operate and placebankingproducts such as investments, credits,insurances,customer service
In office and open field,working under goals,achievements reports generation, personal customer attendances,
Management support, etc.
Jun-1994 / Jan-1996 Televisa XHFOX Canal 57, Mexico
Position: Broadcasting Engineering
Maintenance and broadcastingsupervision.Blockingair time.
Oct-1991 / Jun-1994 Sony Magnéticos de México, México
Position: Process Engineering
In charge of the second inspection and formatting process in the 3.5 MFD area in a 12 hours scheduleprogram working
With 20 operating people and 4 technicians.Oncethis programends, shiftturn to an 8 hours working in 3rd shiftin the
Same area.My task were the maintenanceof computer drives,production and quality control and achievement reports.
Support in supervision meetings.
Apr-1991 / Dec-1991 Revelado Rapido, Mexico
Position: Maintenance Engineer
In charge of the maintenance (preventive and corrective)and quality controls of negatives and printphoto minilabs
In 8 branches alongthe Mexican border sinceMatamoros Tamps, to Cd Acuña Coah. The development and implementation
Of a maintenance plan was necessary to increaseeffectiveness of the equipment and quality prints.
Jan-1991 / Apr- 1991 Televisa Canal 11, Mexico
Position: Editor and Cameraman

5. Editor and cameraman for TV news in studio and open field.Support in broadcastingengineering.
Jan-1990 / Oct-1991 Instituto Tecnológicode NuevoLaredo,
México
Position: Instructor
Junior High (secundaria) instructor for the INEA (Instituto Nacional de Educación para Adultos)
I consider myself as person with goodsskills and availableto learn and accept new challenges
Compensation Table
Name: Jose de Jesus Acosta
Salary and Benefits Analysis
Last / Current Job: Sony Nuevo Laredo
Position: Supervisor General
Monthly Salary: $24,990.00
Christmas Bonus: $10,500.00
Vacation bonus:
Vacations: $12,495
Food Coupons :
Saving fund : 7%
Medical Insurance: Gastos medicos mayores familiar
Life Insurance:
Gas Bonus: None
Car Allowance : None
Performance Bonus : 5% (top)
Productivity Bonus : 12%
Car from company: No
Profit Sharing Bonus: $2,800 avg
Profit Sharing Bonus in lieu:
Cafeteria subsidy
Other Benefits: Bono por no incapacidad ($2,500)anual
Apoyo Gastos funerarios basicos
Salary Expectations $25,000 (open to proposals)