Rob Pyne & Michelle Pitt's presented 'Interactive Session: Can You Crack This?'

1. Can you crack this?

2. UnLtd Adland Bailout

3. Be Centre
gailene@becentre.org.au
Musicians Making a Difference
emma@mmad.org.au
The Pyjama Foundation
communications@thepyjamafoundation.com
Missing School
megan.gilmour@missingschool.org.au
Youth Off The Streets
DanielO@youthoffthestreets.com.au
KidsXpress
nimisha.swami@kidsxpress.org.au

4. The problem with
problems

6. How do firefighters solve problems?

7. How do firefighters solve BIG problems?

8. When it comes to complex problems….
we often take a narrow view.
This is called the spotlight effect.

9. Great problem solvers go deeper.
Identify the underlying problem.

10. And they go wider: consider many perspectives

11. GO
DEEP
G0 WIDE
START ON
THE SURFACE

12. The Problem Tree

13. Staff turnover has
increased to 38% per
annum
• Client satisfaction down
• Senior staff stressed
• Cost of hiring
They are
siloed from
the sales
team
Highest
turnover is
in ops team

14. The Solution Tree

16. Can you crack it?
Instructions
TASK In your groups Time
1
Introductions to the charity and the problem
1. What the charity does, and who for?
2. What's the problem they are facing and why it's important?
5’
(max)
2
Problem Tree - your job is to ask questions to uncover the root cause of the problem
Solution Tree - your job is to come up with lots of ideas to solve the problem. 10
mins open discussion then 10 minutes using the Random Word technique.
Charity representative to be problem owner & scribe
We will check-in to make sure you are on track
20’

17. Can you crack it?
Instructions
TASK In your groups Time
1
Introductions to the charity and the problem
1. What the charity does, and who for?
2. What's the problem they are facing and why it's important?
5’
(max)
2
Problem Tree - your job is to ask questions to uncover the root cause of the problem
Solution Tree - your job is to come up with lots of ideas to solve the problem. 10
mins open discussion then 10 minutes using the Random Word technique.
Charity representative to be problem owner & scribe
We will check-in to make sure you are on track
20’

18. The debrief

19. YOU STARTED ON
THE SURFACE
DID
YOU
GO
DEEP
DID YOU
G0 WIDE

20. Be Centre
gailene@becentre.org.au
Musicians Making a Difference
emma@mmad.org.au
The Pyjama Foundation
communications@thepyjamafoundation.com
Missing School
megan.gilmour@missingschool.org.au
Youth Off The Streets
DanielO@youthoffthestreets.com.au
KidsXpress
nimisha.swami@kidsxpress.org.au
Realizer
hello@realizer.com.au
UnLtd
Unltd.org.au