1. College of Information Technology and Computer Science
University of the Cordilleras
INTERNSHIP
at
Sitel Baguio Philippines
In Partial Fulfillment of
The requirements for
Bachelor of Science in Information Technology
Submitted by:
Dela Cruz, Jordan J.
Submitted to:
Natividad Concepcion
November 23, 2016

2. I. Background of the Company / Company Profile
Since its inception in 2000, the company has 9 sites in the Philippines,
employed over 13,000 employees and has received multiple awards. The
company has markets in U.S. Canada, United Kingdom, Australia and New
Zealand.
Experience is everything at Sitel. It’s what sets us apart from the rest. Whether
we’re dealing with a simple account query or creating an entire customer
management strategy, we collaborate with our clients, we share our expertise,
we build trust, and create strong customer relationships; adding value through
our key brand attributes: knowledge sharing, a people first culture, global
strength combined with local flexibility, and operational excellence.
46 sites, 70 countries served, 48 languages.
If you are seeking a world-class outsourcing service provider that can
help you meet the challenges of a rapidly evolving global marketplace then
look no further. With 146 sites across 22 territories, and over 75,100 staff speaking
48 languages, Sitel is very well placed to take the customer experience further.
Our global presence, combined with our local knowledge and flexibility, allows
us to respond quickly to local needs and market changes – wherever and
whenever they occur – ensuring your business stays ahead.
II. Practicum Program
Cite the duties/tasks that were assigned to you as a trainee.
Telco Team
Basic Configuration of PBX
o Agent-Login, Extension, VDN, Vectors
Installing New Avaya Phone which include
o Assigning users extension number
o Changing Voice vlans
Basic Troubleshooting
o Assigning Static IP on Avaya Phone if DCHP is not
working
o Changing old Avaya phones to new one.
Desktop Team
Basic Desktop Troubleshooting
Installing new PC
Reimage PC using SCCM (System Center Configuration
Manager)
Active Directory
Network Team
Installing Cisco ASA Firewall
o Basic Configuration (ACL)
Installing Access Switch
o Cable Management
o Cable Tracing
o Converting Voice and Data VLAN
Installing New Meraki Access Point
III. Technical and Soft Skills Learned
Discuss the different skills learned from the company’s internship program.
Cite the tasks/accomplishments finished as well as the number of hours
rendered. Include pictures/ screenshots to support your accomplishments.
Technical Skills
FIREWALL (ASA)

3. SWITCH
MERAKI
Desktop
SOFT SKILLS
Communications
Teamwork
Being Patient
Inventory
IV. Recommendations for further improvement of the Company’s
Internship
Program. (if any)
If applicable, discuss possible ways to enhance or improve the existing
internship program of the company.
None.
V. Advice to future interns
Based from what was discussed and was seen, enumerate
possible suggestions or advise to future interns.
o Don’t be competitive with other interns
o Don not choose specific work that you want
o Finish all you work as soon as possible
o Make a good impression for your intern supervisor as well as you
fellow interns
Note:
** NOTE that your output will be a basis of your class standing for your final
grade. Observe proper format. Check your grammar and spelling. Expound
on your sentences and be accurate. Attach relevant documents if necessary.

4. General Internship Report Format
All students undergoing internship are required to submit a soft bounded written
report one week before the scheduled final examination. The contents of
the soft-bounded report is as follows:
Title Page
Table of Contents
Part I : Internship Written Report
Part II : Compilation of Weekly Progress Report
Part III : Relevant Documents
Endorsement Letter
Waiver
Acceptance Letter (if any)
Certificate of Completion
Evaluation Form (From Immediate Supervisor)
Job Description
Addendum for Internship 1, and Internship(9 units):
SSS Form E1
NBI Clearance
Photocopied NSO Birth Certificate