1. HARSHAL H. DHURI
OBJECTIVE
Willing to work with top most corporate company under
challenging atmosphere to hone my skills & utilize my
potentials and ultimately to become a successful professional
in my area of expertise through willingness to learn where
innovation and excellence is a way of life.
SUMMARY
OCA -SQL, OCE-SQL, OCA- PlSQL, OCA- Oracle 11G Database
Administration certified and Virtualization trained dexterous in
the areas of Application Support Management, Product
Development, Service Delivery, Key Account Management and
Technical Support
SR. SOFTWAREENGINEER
CONTACTINFO
Mob: +91-9833075147
Email: harshaldhuri@gmail.com
URL:
http://in.linkedin.com/pub/harshal-
dhuri/24/593/331
PERSONALINFO
Date of Birth:31stAugust 1986.
Gender: Male.
Race/Ethnicity:Asian
Marital Status:Single
Nationality:Indian
Languages:Marathi,Hindi,
and English.
Hobbies:Powerlifting,Reading &
watching dramas & old movies.
CurrentLocation:Mumbai
PROFESSIONALEXPERIENCE
1. Technical SupportExecutivewith.
o RelianceCommunication, Mumbai fromSeptember 2009 – February 2010.
2. Software Engineer Trainee in Fidelity Information Services Private Limited,
Mumbai from March 2010 –April 2012.
3. Software Engineer in Fidelity Information Services Private Limited, Mumbai
from April 2012 –April 2013.
o Product Support Representative for FidelityInformation Services, India.
4. Senior Software Engineer in Fidelity Information Services Private Limited,
Mumbai fromApril 2013.
PROFESSIONALPROJECTS
PROJECTS: (For Domestic &Global Clients- Detail project transcript will be there at the
time of interview)

TECHNICAL SUPPORT EXECUTIVE FOR HIGH SPEED DATA CARD AND 1X-CDMA CARD IN
RELIANCE COMMUNICATION:

Skill Set – Application Installation, Hardware Knowledge, Windows 98,
Windows XP, Windows 2000 , Windows ME , Network +, Understanding of
Browsers , Antivirus, MS- OFFICE etc.
o The role was required for Inbound Process.
o Remotely provided Voicebased troubleshooting supportto customers
and resolve technical queries.
o Assisted clientin installing applications in their systems.
o This can berelated to any computer/peripherals/networking
related issues.
o Mentored and trained the new trainees.
o Developed new troubleshooting techniques
ACHIEVEMENTS& AWARDS
1. Implemented new support
structurefor FIS India & FIS US.
2. Awarded as best T.S.E͟ by
RelianceHSD Team.
3. Trained banks likeSCB,ADB,
STD, LBG and RMB on ACBS
& ATS Implementation.
4. Appreciation frommorethan
10 banks for Providing support
attheir required time
SKILLS

TECHNICAL /
APPLICATION
SUPPORT
MANAGEMENT SKILLS
1. Stakeholder Management.
2. ProjectOwnership.
3. Timely feedback.
4. Projectobjectives delivery.
5. Project monitor and
review.
6. Identify issues and provide
solutions
7. Productivity and quality.
8. Proactivecommunication.
9. Adherence to policies &
procedures.
10. Collaboration with
development& support

2. PROFESSIONAL PROJECTS ;CONTD….Ϳ

ACBS APPLICATION& TECHNICALSUPPORTFOR THECLIENTS OF
FIDELITYINFORMATIONSERVICES (FIS):

Skill Set – Windows Server 2008 R2, Windows Server 2003, Oracle SQl, PL/SQL, Oracle 10
G & 11 G Database Administration and Maintenance, Networking & Hardware, Citrix,
etc
o Responded to clientrequests for application supportand assisted
Operations during deployments.
o Developed and maintained documentation of system, application &
operational tasks,processes & procedures.
o Provided occasional after-hours supportto troubleshootissues or execute
deployment of Packages delivered to the client.
o Mentored Clients on troubleshooting ACBS & ATS issues.
o Assisted clients in restoring their databases.
o Coordinated with development team to resolveany issues.

ACBS APPLICATION,TECHNICAL,SYSTEM& DATABASE ADMINISTRATIONSUPPORT
FOR FIDELITYINFORMATIONSERVICES TEAMMEMBERS:

Skill Set – AS 400 Administration, Oracle 9i, 10G &11G Database Maintenance &
Administration, Application virtualization, Softgrid, VMware, Networking, Citrix etc.
o Automated day to day tasks by creating Powershell scripts.
o Troubleshootand resolved operations and application issues.
o Created new and edited old procedures, reference manuals,white papers,
projectproposals,training materials and technical reports.
o Installed softwarepackages;data conversion;and packagemaintenance.
o Administered Oracle 9i, 10G & 11G Database, ISERIESAS 400 systems for
ACBS & Phoenix team members and maintained SQL Server 2003 & 2005
Databasefor DatamartTeam.
o Responsiblefor providing analysis and follow-up of Applications Support
Items to ensureproblems and bottlenecks are reported to Technical
SupportManager.
o Prepared,coordinated,and supervised virtual machines implementation.
o Performed other duties as assigned.
ESSENTIAL DUTIES ANDRESPONSIBILITIES

PROVIDE APPLICATION SUPPORT TO ACBS CLIENTS & OTHER DEPARTMENTS BY
PERFORMING THE FOLLOWINGDUTIES:

Skill Set – AS 400, Oracle Administration, SQL Server 2000, SQL, PL SQL, MS-Office, VM
Ware, Citrix, Server 2003 , Server 2008 etc.
o Receives requests for support from client via telephone, e-mail or
Knowledge Zone/ClientRequests database
o Maintains and monitors ClientRequests databasedaily
o Responds to issues and questions regarding ACBS products.
o Resolves issues or forwards to appropriate ACBS department for
resolution.
o Provides 1stlevel technical supportto ASP clients
o Attends regularly scheduled meetings to discuss IssueResolution Requests
and Change Control.
o Conducts regularly scheduled meetings with clients.
o Serves as liaison between ACBS departments and clients. Follows up to
ensurecomplete resolution of issues.
o Conducts research using databases (i.e.,ACBS Central,Blueprint, ACBS
Document Library etc.) to address clientissues or questions.
SKILLS

IMPLEMENTATION SKILLS
1. Implementation lifecycle
2. Documentation
coordination.
3. Customer training
with customer goals.
4. Troubleshooting technical
issues.
5. Appropriateescalation.
6. Timelines and targetdates
management.

PRODUCT DEVELOPMENT SKILLS
1. PDLC & SDLC
2. Planning,Meeting&
Reviews
3. Roadblock Removal
4. Team Protection
& Motivation.
5. Productivity Facilitation.
6. Team Management.

COMMUNICATION SKILLS
1. Persuasive Verbal
/ Nonverbal
2. Sophisticated Written
3. Clear & Informative
Presentation

SOFTWARE SKILLS
1. OracleSQL.
2. OraclePL SQL.
3. Oracle9i,10 G,11G
4. Powershell v2 ,v3.
5. Softgrid.
6. ApplicationVirtualization.
7. AS400/ISERIES
8. MS SQL Server
2000/2005/.
9. Citrix.

3. PROFESSIONALSTRENGTH
1.
DOMAIN
5 yrs.of experience in 1.
EXPERTISE
Strategic Planning & Decisions 1.
COMPETENCIES
Excellent Project Management
Application SupportManagement. 2. PerformanceManagement 2. ResponsibleDelegation
2. 5 yrs.of experience in Product 3. Delivery Management 3. ExcellentTeamwork
& ServiceDevelopment. 4. Risk Assessmentand Mitigation 4. Effective Change Management
3. 5 years of experiencein 5. Root CauseAnalysis 5. Dexterous Leadership
ServiceDomain. 6. ConflictManagement 6. Prompt Customer Service
4. 2+ Years of experience in 7. Process Re-Engineering 7. Astute Analytical
Mentoring clients. 8. ResourceManagement 8. Problem-Solving
5. Sound experience in Software 9. Requirement & System Design 9. Improve& Promote Quality
& DatabaseImplementation. Management 10. Adaptive to environment
6. Functional expertisein MS 10. Review Management
Project& MS Visio. 11. ChangeManagement
7. Functional knowledgeof 12. Operations & Maintenance
Financedomain. 13. Quality Assurance
EDUCATIONALINFO
EXTRA-CURRICULARACTIVITIES
1. Certified in Neuro Linguistic Programming
2. Trained in Paragliding.
3. Emergency Response Training Certified.
4. Elected council member in B.E.
REFERENCE
Availableon request.
QUALIFICATION
1. B.E. (Bachelor of Computer
Engineering ) from
Thakur Collegeof Engineering
& Technology, Kandivali
— Mumbai University in 2009.
1.
2.
4.
5.
CERTIFICATION
OCA:SQL Certified (Oracle Database
11G: SQL Fundamentals I) in April
2013
OCE :SQL Certified (OracleDatabase
SQL Certified) in June 2013.
OCA : DBA Certified(OracleDatabase
11G : Administration I ) in Aug 2013
OCA:PLSQL Certified (Oracle Database
11 G: Programwith PLSQL) in
November 2013.
ITIL V3 Foundation Certified (From
EXIN, Netherland) in Aug 2014
1.
2.
TRAINING
Business Communication
(FromRelianceCommunication
, India) in September 2009.
Information Security (From
FIS, India) in Jan 2012.
3.